Australian & New Zealand Financial Services Webcast Week

To sustain digital momentum in 2021 and beyond, financial services firms must remain customer obsessed, accelerate innovation, align digital and business strategies, and reduce technical debt. Forrester analysts will show you how in our upcoming webcast series.

Featured Blogs & Podcasts

Blog

How B2B CMOs Can Respond To Their CEOs’ Need For Certainty

Now more than ever, B2B marketing leaders need a clear strategic vision that drives their companies' growth agenda. Learn how to create an actionable marketing strategy — and join us at B2B Summit North America to dive even deeper.
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Blog

Take Security To The Zero Trust Edge

Senior Analyst David Holmes introduces Forrester’s new model for security and networking services.
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Bold At Work

Becoming a customer-obsessed organization requires change — it requires being bold.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership, strategy, and operations.

Podcast

Reaching Beyond Delight In Customer Journeys

Customer experience professionals often believe that delight is the ultimate emotional goal of every customer journey. In this episode of What It Means, VP and Principal Analyst Joana de Quintanilha explains how a wider understanding of emotion drives more-effective customer journeys.
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Statement on COVID-19
Read our most up to date policies and procedures related to the coronavirus.

CIO Insights

Read Forrester’s latest CIO insights on how to balance innovation with practicality, big data with privacy, and the promise of emerging technology with the related risks.

Blog

Seize The Moment To Become A Future Fit Tech Leader

Phil Brunkard 5 days ago
In the face of near- and long-term threats, tech leaders need a clear vision and highly adaptive strategies. Learn what future readiness will require.
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Blog

Forr The Planet: Sustainability Interview Series

Abhijit Sunil 6 days ago
Photo by Abhijit Sunil Atos In my research pursuit of technology sustainability, I have spoken to many technology and business leaders around the world about their sustainability initiatives. Occasionally, I encounter someone doing something special in this important business quest. I hope to interview as many of them as I can and share their insights […]
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Entering The New Normal

Struggling to determine the long-term impact of the pandemic? This guide outlines the five most pressing pandemic-related shifts business and IT leaders must consider moving forward.

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