Client Resources And FAQ

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If you’ve forgotten the email address associated with your account, please contact Customer Success Services via email or phone for assistance.

For issues/questions regarding Command Center, please contact Customer Success Services via email or phone for assistance.

To register as a client and access your research, you’ll need a Registration ID number from your Account Manager. If you don’t have the number, please contact us at clientsupport@forrester.com.

How To Register

• Go to Forrester.com and click log in at the top of the page and then select Sign up.
• Enter your email address, a password, and your Registration ID. Then select the professional role that aligns to your responsibilities and add your profile information. Click “Register.”
• You’re finished! Use the links at the top of your home page to explore our Research, Analysts, Data, Events, and Consulting offerings. Customize your email newsletter and Alert preferences using the My Account link.
• You’ll receive a confirmation email with a login link, in case you forget your user name or password.

Please note: Forrester uses cookies to save your user name and password so you won’t need to log in each time you visit Forrester.com from the same computer. If your browser is not set up to accept cookies, you won’t be able to log in correctly.

Use the My Account link in the top navigation to manage your email preferences.

Tailor content showing on your home page — such as research, playbooks, and analysts — based on what’s most relevant to you. Under the “Latest Research” section on your home page, you can select and deselect topics of interest.

My Interests

From your home page, click on Customize Interests or go directly to the My Interests & Alerts page, where you can view all your selected interests, delete interests that are no longer important to you, and add new interests.

Alerts

Scroll down on the My Interests & Alerts page to choose between receiving alerts for all new published research and webinars or only receiving alerts for those that match your selected interests. You can also refine the cadence of your alerts, selecting whether you would like to receive them daily or weekly — or completely unsubscribe from them.

Newsletters

In addition to research and webinar alerts, you can also subscribe to or manage Forrester’s email newsletters, such as the monthly Consumer Data First Look and the bimonthly Analyst Relations First Look.

If you purchase a Forrester report online, you’ll receive a confirmation email. Please use the link in the email to retrieve your document from our website

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