Complimentary Webinars

Discover how brands can ensure customers’ needs are met, optimize their agents’ productivity, and safeguard the bottom line.

Learn negotiation tactics to find short term software cost savings for both existing contracts and upcoming renewals and ensure you are optimizing spend through the recovery and beyond.

Learn how to re-strategize your online content strategies in the time of a pandemic.

Explore the dynamics of Australia’s technology market outlook for 2020 – 2021 and how leading CIOs are embracing the opportunity to change and transform the business.

Asia Pacific

Find out how the future of financial services and how open banking will play out in APAC and what is means.

Asia Pacific

Learn which signals to look for before loosening of state and local government restrictions and resuming normal life.

Learn how the four Heads of Marketing in Asia Pacific re-prioritize their marketing activities in the light of COVID-19.

Asia Pacific

Explore the changing priorities of enterprises in the new normal and address the impact of the pandemic on business and technology priorities.

Asia Pacific

Learn how leaders should be responding to the unfolding situation by evolving their plans to protect and support employees, customers, and partners and ensuring business continuity.

Learn how marketing leaders should navigate the COVID-19 challenges and make decisions that shape the course of their efforts short and longer term.

Now more than ever, B2B CMOs must be agents of change. Dive into the trends that will shape B2B marketing in the next fiscal year and learn how to prepare.

Learn how to drive sustained and consistent growth by understanding the changes in B2B buying habits and refocusing on the needs of your audience.

Understand how changing B2B buying habits are modifying post-sale expectations and review five actions for improved customer engagement.

Discover how to drive greater business value by building a natively digital brand and communications approach and tech stack.

Learn how to define, prioritize, and align corporate marketing and regional business objectives with a structured approach.

Asia Pacific

Learn about the faulty logic of digital advertising and simple techniques for getting an accurate handle on the real ROI.

Learn how organizations can overcome technology inefficiency to create the optimal mix of people, process, and technology that spurs growth.

Discover the three actions that CMOs should take to succeed buyer expectations of intuitive interactions, connected customer experiences, and open access to peers.

Learn regional differences in buying behaviors and how APAC marketers can incorporate that in go-to-market architecture and marketing campaigns

Asia Pacific

Discover the keys to developing an effective virtual strategy including how to optimize attendee experience and maximize return on event investment.

Asia Pacific

Unpack the future trends and get actionable advice on changing technology market and learn how to thrive in broader channel ecosystems.

Asia Pacific

Learn how to map out journeys to help your customers and employees during the pandemic crisis and beyond.

EMEA

Learn how organisations that synchronize efforts to unify planning and execution across the B2B Events Portfolio can achieve improved ROI and attendee experience.

EMEA

Against a backdrop of continued uncertainty, B2B sales leaders must forge a clear path forward. Learn what success in the year ahead will require.

Learn how proposed goals during annual planning can expose opportunity gaps and what you can do to generate more opportunities and close the gaps.

Learn how to optimise your sales operation model by enhancing the four key areas of the revenue engine.

Asia Pacific

Learn strategies to close pipeline gaps include standing up a non-quota-carrying business development team and improving seller prospecting effectiveness.

Learn the key implications of changing B2B buying habits and how to transform sales organizations to sell in a more buyer-friendly way.

Learn how to transform your organization with a customer-first mindset while your competitors play wait-and-see this year.

Learn how the tsunami of employee data and the rise of employee power will impact your organization and how you can prepare.

Discover the four shocks that will transform the future of work – systemic risk, robots and automation, employee data, and employee power – and the tools available to address these trends.

Explore the dynamics of Australia’s technology market outlook for 2020 – 2021 and how leading CIOs are embracing the opportunity to change and transform the business.

Asia Pacific

Learn how to implement and maintain Zero Trust to protect your business from today’s and tomorrow’s advanced threats.

Get educated on key trends impacting your security strategy, what’s driving increased interest in Zero Trust, and where to start.

Discover the shocks that will shape the future of work, and what it should mean to enterprise leaders now.

Asia Pacific

Learn how new pricing and distribution models are changing consumers’ expectations for B2C brand offerings and why customer retention will become even more critical.

Discover what drives today’s values-based consumer and how brands can clearly and authentically deliver their values messaging.

Learn about the faulty logic of digital advertising and simple techniques for getting an accurate handle on the real ROI.

Learn the ROI of agency creativity and how marketers benefit from rethinking their investment mix to differentiate and drive growth.

Learn how to map out journeys to help your customers and employees during the pandemic crisis and beyond.

EMEA

Learn how to create a compelling CX business case and build an effective CX ROI model that’ll win over numbers-driven executives.

Dive into the latest results from this year’s US CX Index, explore trends in CX quality at the brand and industry level, and understand the impact of CX-based differentiation.

Learn how to determine the metrics that matter for executive alignment on your CX transformation and drive customer-centric culture

Learn how to use data to determine which CX projects will have the greatest ROI and how to use data storytelling to gain alignment with and persuade stakeholders to act.

Discover the Service Design principles, process and tools to bridge silos internally, and build a better customer experience.

EMEA

Discover why your organization needs an effective CX training program and how EX + CX can collaborate to drive culture change.

Learn how to map out journeys to help your customers and employees during the pandemic crisis and beyond.

EMEA

Learn how procurement leaders can benefit from utilizing customer experience methodologies and tools to reimagine procurement organizations to fuel mission success.

Find out how the future of financial services and how open banking will play out in APAC and what is means.

Asia Pacific

Find out why anticipatory experiences are the future of digital and what your firm need to do to deliver that.

Asia Pacific

Explore how to accelerate the digital future of government with a customer obsessed strategy.

Asia Pacific

Learn how Forrester can help technology providers understand the focuses of their customers and explore how emerging technologies are impacting business priorities.

Asia Pacific

Explore how digital payment providers can differentiate with excellent digital experiences and retain customers in a market with almost no switching costs.

Asia Pacific

Deep dive into the concept of digital lending and get actionable advice from industry practitioners on how you you can re-assess your digital lending proposition.

Asia Pacific

Learn how some industry players are demonstrating resilience, being adaptive and empathetic while discovering ways to adjust to the next-normal.

Asia Pacific

Deep dive into the open banking regulatory initiative in Japan, the market challenges and future trends.

Asia Pacific