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A Lesson On Facial Recognition, Privacy, And GDPR From The Far North

Kjell Carlsson, Ph.D. October 4, 2019
What can a small Swedish town near the Arctic Circle teach you about GDPR and computer vision? You might be surprised. Senior Analyst Kjell Carlsson provides an intriguing case study.
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Five Key Resources For Cybersecurity Awareness Month

David Holmes 4 days ago
Get five new resources for cybersecurity threat management in your enterprise.
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Data And Analytics Leaders: Be The Change — Now

Cinny Little 5 days ago
Data and analytics leaders in the perfect position to help turbocharge their business by optimizing, reimagining, and reinventing. Learn more.
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Mind The Training Gap

Learn how to deliver a successful CX training program to drive meaningful culture change.

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Amazon’s Rise In The Digital Ad Space

What It Means 5 days ago
Amazon has staked its claim in the digital advertising space, challenging Google and Facebook’s dominance. In this week’s What It Means, learn how this will impact ad industry stakeholders and reshape the digital ad landscape.
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S&R Confessional: The Time I Almost Got Hacked

Jeff Pollard 6 days ago
Even cybersecurity experts can get fooled. Read this cautionary tale of a time when a security and risk expert almost got hacked.
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski 7 days ago
The California Attorney General just Published CCPA rules, and they're clear as mud.
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The Security Snapshot: Renew Your Security Program This Season

Amy DeMartine 7 hours ago
“Life starts all over again when it gets crisp in the fall.” — F. Scott Fitzgerald, “The Great Gatsby” Fall is officially upon us. Leaves are piling up in our yards, and there is a chill in the air. As everyone digs their sweaters and jackets out of the back of their wardrobes, think about […]
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Demystifying The Information Sharing Alphabet Soup

Josh Zelonis 7 hours ago
Cyber Threat Intelligence is an overcrowded space that is overdue for contraction. In general, we see it filled with smaller vendors with founders who come from an intel background, got enough funding to land a Fortune 100 client (not exclusively, mind you), and have put their logo into every pitch deck they use when going […]
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The Future of CX

The spotlight will shine on CX as brands wrestle with disruption. Is your firm ready?

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A Content Strategy Tale — Good Bridges Make Good Neighbors

Mark Grannan 8 hours ago
I recently published a report on content. This time, however, technology does not take center stage. It’s an ingredient for sure, but instead, a new operational paradigm steals the spotlight. The main reason: Change management — the intersection of org structure and culture — is the biggest barrier to success in digital experience initiatives (see the “Forrester Infographic: The State Of DX, […]
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Tech Skills Platforms Are Coming Of Age

Gordon Barnett 11 hours ago
Ask any CEO or business executive about their biggest challenges, and you will see people/talent management rising to the top of the list. This is no different for CIOs, as there is a shortage of tech talent. This has led to a whole series of employee experience and engagement research to help executives attract, retain, […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski 12 hours ago
Cisco’s Ex-CEO Has Launched A Startup, Taking Enterprise CX To The Next Level John Chambers, Cisco’s longtime CEO (1995–2015) founded a startup, Pensando, focused on making edge computing more scalable, agile, and efficient. His firm unveiled its flagship software-defined edge services platform last week, which it claims delivers 5–9 times better technological advantage, productivity, performance, […]
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Browser-Based Attacks, Our Customers, And Us

Sandy Carielli 12 hours ago
Browser based attacks are particularly frustrating because they directly affect your customers. Learn what attackers are doing and how to minimize the risk.
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INFOGRAPHIC

IoT Brings Value To Your Supply Chain . . . If You Can Find The Talent

Paul Miller 13 hours ago
Michele Pelino and I have been digging into Forrester Analytics’ Technographics® data, looking at big opportunities for the internet of things (IoT) — and identifying some of the consistent stumbling blocks to adoption. Michele and Frank Gillett have already done some great work here, updating documents such as “Internet-Of-Things Heat Maps For Operational Excellence, 2019” […]
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The Case For Strategic Learning

Empower human capital in a market defined by disruption.

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Make Your Email Marketing Sing This Holiday Season

Shar VanBoskirk 13 hours ago
Email is still among the most cost-effective tools that marketers have. Learn how to maximize its impact as the holidays approach.
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The European Tech Market Will Slow In 2020 After A Decent 2019

Andrew Bartels 15 hours ago
European tech markets will experience slowing growth in 2020, according to Forrester’s latest forecast for the European tech market as a whole and for tech markets in the eight largest countries (“European Tech Market Outlook For 2019 To 2020” and “European Tech Market Outlook By Country For 2019 To 2020”). European business and government purchases […]
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Website Localization: The Seven Keys To Success

Lily Varon 15 hours ago
For retailers and brands, website localization is key to your success in global markets. It is difficult (and unrealistic) to localize 100% of your content in every market, but our research reveals several crucial features to tailor your offering and message. My latest research, “Seven Must-Haves For Successful Website Localization,” highlights the must-have features and […]
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Hungry For More CX Events? Try FXD In Boston Oct. 24–25

Harley Manning 1 day ago
I just got back from Forrester’s very successful CX SF 2019 Forum, and I’m already looking forward to a terrific event that’s happening right here in Boston this coming week. It’s the Mad*Pow Financial Experience Design Conference on October 24 and 25. You can find out more about it at www.fxdconf.com and even save $200 […]
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Does Unicorn-Level Funding Signal That The New Era Of CMS Has Arrived?

Mark Grannan 3 days ago
Recently, the CMS market has been swimming in funding rounds and PE buyouts, with many, many zeros behind each announcement. Below is a recap of some of the most recent events, working backward since the beginning of 2018. So far, it’s nothing out of the ordinary . . . but looking at this visually with […]
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The Future Of IT

Tech-driven innovation will revolutionize the business.

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Much To Gain For SAP With Bob Stutz Joining Its CRM Team

Kate Leggett 3 days ago
Bob Stutz and CRM have always been synonymous. Stutz started his CRM career at Siebel in 1998, in the early days of IT-driven, on-premises CRM. Siebel was a powerhouse in its time, peaking at 45% market share in 2002. Stutz’s tenure ended after it was acquired by Oracle (2005), and he moved to SAP to […]
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How To Master Your Global eCommerce Expansion

Lily Varon 5 days ago
Expanding your eCommerce offering to new global markets is daunting. The key to success: creating a strategic plan tailored to your unique business needs in addition to the market conditions. My report, “Create Your Global eCommerce Road Map,” is here to help. Digital business professionals must build a strategic road map for their global eCommerce […]
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No-Deal Brexit: The Privacy Regulatory Landscape Is About To Become More Complex Than Ever

Enza Iannopollo 5 days ago
The Brexit day is approaching fast, but there is no certainty as to whether or not the UK’s departure from the EU will be accompanied by a withdrawal agreement — or not. Data protection is just one of the many areas that will be affected by Brexit. And under a no-deal scenario, the impact of […]
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Mobilized Employees Engage Buyers With A Trusted Voice

Laura Ramos 6 days ago
Employees’ Advocacy Boosts Your Content And Customer Interactions While trust in brands has dwindled, B2B buyers hold those same brands’ employees in high regard as authentic and compelling sources of information. And they want to engage with them. In our new research, “Mobilized Employees Engage Buyers With A Trusted Voice,” Matthew Camuso and I explored […]
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The Forrester Wave™: Robotic Process Automation Services, Q4 2019 Is Here!

Leslie Joseph 7 days ago
The hype around robotic process automation (RPA) continues unabated, as does the hypergrowth. I am happy to announce the availability of the first-ever Forrester Wave™ evaluation of RPA services. Forrester clients can read the report here. The RPA market has shown some interesting trends of late: As Craig Le Clair and I established earlier this […]
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Findings From The US CX Index™ 2019

Read key insights about the state of US customer experience.

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Digital Twins Combine Enterprise Data And IoT To Drive New Business Value

Paul Miller 7 days ago
The digital twin is not a new idea. But growing enthusiasm for connecting machines to the internet of things (IoT), and for delivering services instead of only selling products, mean that the digital twin is becoming relevant to a broader audience.
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Leveraging Its Platform Business For Global Expansion — Key Takeaways From Alibaba Cloud’s Apsara Conference

Meng Liu October 13, 2019
Two weeks ago, I attended Alibaba Cloud’s Apsara Conference 2019 in Hangzhou, China. I gained new insight into how Alibaba is going to further strengthen and expand its already powerful ecosystem; cloud will play a key role in its updated platform business strategies. Please check out my insights in this video:
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The Insights Beat: The Best Of Times As A Data And Analytics Leader

Srividya Sridharan October 11, 2019
Our team is busy gearing up for the Data Strategy & Insights 2019 Forum in about three weeks. My co-RD Gene Leganza and I are having some great speaker prep conversations, and we’ve been lucky to get a sneak peek into how these industry speakers are making an impact in their organizations by leading the […]
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