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This Is The Right Time To Make The Future Of Work Happen

James L. McQuivey, PhD June 22, 2020
The tools you need to transform your organization for the future are already here. Learn what they are and how to apply them today.
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Blog

Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections

Enza Iannopollo 6 days ago
As employees return to physical workplaces, the risk of new outbreaks rises. Read three steps employers can take to mitigate this risk.
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Podcast

The Future Of Advertising

What It Means 6 days ago
The Wild West days of digital advertising are over. The next phase of advertising will focus on the customer experience. In this episode of What It Means, we feature VP and Principal Analyst Joanna O’Connell’s recent CX North America keynote discussing the future of advertising.
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COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19.

Blog

Amazon The Disrupter Enters Low-Code Market; Doesn’t Disrupt Anything

John Bratincevic June 26, 2020
For now, Amazon Honeycode will not change the market dynamics in low-code development platforms.
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Blog

Like Night And Day: Twitter’s And Apple’s Contrasting Moves On Accessibility

Gina Bhawalkar June 25, 2020
The two companies' recent actions highlight the difference between placing accessibility front and center versus treating it as an afterthought.
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Blog

Forecasting In Uncertainty: Warning Signs Inside The SaaS Vendors’ Recent Earnings Reports

Andrew Bartels June 25, 2020
How will the pandemic impact the global tech market this year? Vice President Andrew Bartels reviews the latest SaaS vendor earnings' reports for indicators.
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The Path To Recovery For Travel And Hospitality Industry

17 hours ago
Join this complimentary live webinar where Forrester thought leaders will talk about how some industry players are demonstrating resilience, being adaptive and empathetic while discovering ways to adjust to the next-normal.
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Pivoting to Virtual Events Best Practices

17 hours ago
Register to learn the best practices of pivoting to virtual events that deliver exceptional attendee experience and maximise return on event investment.
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Use Data To Drive CX Project Prioritization

Discover an insights-driven approach to determine which CX projects will have the greatest impact and how to use your resources with maximum efficiency.

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The Path Back to Growth for Sales Leaders

17 hours ago
Learn how to optimise your sales operation model by enhancing the four key areas of the revenue engine.
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The Future Of Financial Services is Open

17 hours ago
Find out how what is the future of financial services and how open banking will play out in APAC.
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The Future Of Digital: Anticipatory Experiences

18 hours ago
Explore why anticipatory experiences are the future of digital and what your firm need to do to deliver that.
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The Employee Experience Of A Pandemic In Australia

18 hours ago
COVID-19 has created challenges and business risks for all of us, but what effect is it having on your employees? Join Forrester to explore how the employee experience of the pandemic impacts the way you manage your organisation, team and initiatives.
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Marketing Leaders Panel

18 hours ago
Join the panel discussion where four Asia Pacific Heads of Marketing from Oracle, Cisco, AVEVA and Twilio Inc. discussed their experience in coping with COVID-19 and the successful measures they’ve taken to mitigate their business.
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It Was Never About Leads: Why Adapting To Buying Groups Is A Must

Find step-by-step guidance for identifying, engaging, and winning sales opportunities based on how buyers actually buy.

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Marketing Leaders Roundtable: A System Integrator’s Perspective

18 hours ago
Watch this virtual round table where Forrester SiriusDecisions Analyst and industry thought leaders discuss how marketing leaders can prepare their organizations for a future that is increasingly unpredictable.
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Webinar

Marketing Leaders Roundtable: A Global Technology Marketer’s Perspective

18 hours ago
Watch this virtual round table where Forrester SiriusDecisions Analyst and marketing leaders from Uipath and Dell discuss how marketing leaders can prepare their organizations for a future that is increasingly unpredictable.
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Impact of Coronavirus on Asian Retail Market

18 hours ago
Forrester studied offline and online consumer shopping patterns and forecasted sales basis the impact of COVID-19 on the Asian Retail Market and the various factors regulating business. Learn the key market trends, impact of Covid-19 and opportunities for retailers in this complimentary on-demand webinar.
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Deliver Excellent Experiences To Make Your Payments App Successful

18 hours ago
Excellence in digital experience is becoming a non–negotiable expectation that customers have of a brand. Learn how payment providers can stand out with excellent digital experiences in this on-demand webinar.
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Australia Tech Market Outlook 2020 – 2021

18 hours ago
In the face of uncertainty impacted, leading CIOs are embracing the opportunity to transform their business. Join Forrester to explore the dynamics of Australia’s technology market in the coming year.
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CX Metrics For Alignment & Change Management

Inspiring behavior change is one of the toughest and most critical parts of a CX professional’s job. Discover the metrics that drive customer-centric culture and executive alignment.

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Marketing Leaders Round Table: An Emerging Technology Marketer’s Perspective

18 hours ago
Forrester predicts 2020 will be a year of uncertainty and tumultuous transformation for many companies and industries. Learn how marketing leaders can prepare their organisations for a future that is unpredictable.
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Accelerate The Digital Future Of Government With A Customer Obsessed Strategy

18 hours ago
Learn how to embrace a customer obsessed strategy to accelerate the digital future of Government services in APAC.
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Systemic Risk And Robotics In The Future Of Work

19 hours ago
Forrester recently outlined four shocks that will transform the future of work: systemic risk, robots and automation, employee data, and employee power. In this webinar, VPs and Principal Analysts James McQuivey and J P Gownder will provide a deep dive into the first two shocks (risk and robotics) and review the tools available to address […]
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Blog

DAM Is A Key Ingredient For Your Digital Experience Delivery

Nick Barber 2 days ago
Digital customer experience has become a top-three growing priority, according to Forrester’s April 2020 COVID-19 Service Provider Pulse Survey. As companies look to deliver more personalized, engaging (and lower-cost!) experiences on their digital channels using assets like video or even 3D renderings, an increasing number have turned to digital asset management (DAM) to better manage […]
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Blog

Are Your Managers Asking The Right Questions?

Katy Tynan 2 days ago
Growing up, my father framed all of our chores in the form of a question. “How would you like to mow the lawn?” Of course, it wasn’t really a question. The lawn was going to get mowed, and I was going to do it. When great individual contributors are first promoted to management roles, they […]
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The Future Of B2B Buying And How Sales Organizations Should Adapt

B2B buying habits are evolving. Sales leaders who understand these changes and adapt quickly to delight the buyer will come out ahead. 

Blog

Forecasting In Uncertainty: IMF World Forecasts Of Deeper 2020 Pandemic Recessions Foreshadow Weaker Tech Markets

Andrew Bartels 2 days ago
The International Monetary Fund (IMF) is now projecting most countries will see real GDP fall by 7% to 10% in 2020. Find out what this means for tech market growth rates.
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Blog

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins 2 days ago
Walmart Takes The Lead In The Race To Fix Healthcare With New Health Supercenters As healthcare clinics start to reopen, many patients continue to put off necessary care. For some, cost is a major barrier to care. While the hurdle is not new, rising unemployment and financial uncertainty make it harder, if not impossible, to overcome. At the same time, providers also face a dire financial situation. Primary care is expected to […]
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Blog

DBS Bank Followed Four Design Principles When Building Its Enterprise Data Platform

Achim Granzen 3 days ago
I recently had the pleasure to talk with Siew Choo Soh, group head of consumer banking technology and big data/AI at DBS, on how the bank has set up its enterprise data platform to enable a data-driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […]
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