Retail
Amazon Is A (Big And Scary) Red Herring
Amazon is on the tip of the tongue when folks analyze the retail sector or try to craft strategies to save or re-energize retail brands.
Forrester Blogs
Drive revenue with CX
There Are No Clear CX Leaders Among US Brands — For The Third Year In A Row
Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upward, and…
June 19, 2018
Rick Parrish
RQ — The Measure Of Organizational Readiness For Automation And AI
We’ve just released a major new report, “RQ: Assess Your Readiness For Working Side By Side With Robots And AI.” Automation technologies — from AI to…
June 12, 2018
J.P. Gownder
CIOs and the future of IT
How to escape back-office gravity
How to escape back-office gravity
Read the article
Why We Use Tech Tools: To Coordinate Tasks
This is an amazingly accelerated time to be alive. During my nearly 50 years on the planet, we have increased by many orders of magnitude…
June 13, 2018
James L. McQuivey
Trending Topics See All
Latest Posts
Forrester’s 2018 US Banking Customer Experience Index Shows That CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of…
June 19, 2018 | Alyson Clarke
Drive revenue with CX
Retail
Mobile In-Store Retail Delivers Service, Efficiency, And Convenience
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile…
June 15, 2018 | Ananda Chakravarty
How Do You Get The Right Help With Design In 2018?
The design market is hotter than ever — especially for human-centered design, which is the right way to do it. There are more jobs, more…
June 14, 2018 | Andrew Hogan
Build an insights-driven org
Drive revenue with CX
Use Text Analytics Technologies To Handle Mountains Of Unstructured Data
Enterprises are sitting on mountains of unstructured data — 61% have more than 100 terabytes, and 12% have more than five petabytes! Luckily, there are mature…
June 14, 2018 | Boris Evelson
Customer-obsessed marketing
Build an insights-driven org
Are You Modernizing Your B2B Go-To-Market Strategies?
Last week, I had the opportunity to speak at a dinner event with 20-plus senior marketers and business partners that InsideView sponsored. Source: Pixabay…