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Drive revenue with CX

Different Year, Same Health Insurer CX Index Story

Health insurers know why customer experience is critical — CX leaders grow revenue faster than laggards, can charge more for their products, and have a higher brand preference. But based on Customer Experience Index (CX Index™) data,…


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Loss Of Privacy’s A Humanity Tax

People are pragmatic, and they predictably think they’re rational — which is great. It’s been reported pretty extensively that the Russian government interfered in the last…

July 19, 2018 | Ryan Skinner