Welcome to all of you at Forrester’s second annual Customer Experience Forum in New York City! And to all of you who can’t be here — we’ll miss you. Sales for the event were so far beyond our goals and expectations that we are flat out amazed. There are about 900 people here from many industries, especially financial services. Attendees come from many professional roles: We’re seeing a good mix of people who work in marketing, eBusiness, customer intelligence, and customer experience (of course), including a strong contingent of senior managers and executives. So please keep checking in here for the latest updates and discussions around our theme of customer experience breakthroughs!

Today's Live Stream

8:30-8:50 a.m.
Welcome And Setting The Stage 
Harley Manning, Vice President, Research Director, Forrester

8:50-9:35 a.m.
Engage Online Customers With Emotional Experience Design
Ron Rogowski, Principal Analyst, Forrester

Sponsored by Rightnow