July 18, 2011
Electronic signatures are gaining momentum and becoming an increasingly popular topic of discussion among Forrester clients. In retrospect, today’s e-signature users will be seen as early adopters. And in 10 years, the dominant form of signature will be digital, with adoption driven by rampant uptake in consumer technology — particularly mobile applications with embedded signing authority. It’s a vision that helped push this SaaS-based acquisition — but it’s only part of the story. Today, many vendors integrate with Adobe LiveCycle, which has a digital signature available in its Forms product. Adobe Forms has a strong signing capability, but did not provide a well-integrated platform for handling documents or executing agreements, including such functionality as hierarchical signing, embedded PKI support, separate forms management, adding fields at the time of signing, or electronic evidence. These had to be developed with other LiveCycle components, such as BPM, or with other e-signature solutions such as those from Silanis, DocuSign, and ARX. As it’s Monday morning, I’ll make it simple. Until the EchoSign acquisition, Adobe allowed you to send a form for signing — but had limited signing applications out of the box. Further, EchoSign is a hard-charging company with a SaaS solution that emphasizes simplicity, but it did not focus on IT buyers and had fewer authentication options. This acquisition is a great fit for both: Adobe will provide more solutions capability and IT focus and gets a full e-signature application. Initially, EchoSign will be part of Adobe’s online document exchange services platform and be integrated with Adobe’s SendNow for FormsCentral for form creation.