Many technology vendors tell me they have established digital innovation labs as a place to bring customers and inspire them. So I was wondering, have you and your leadership team visited such a lab? If so, I’d like to hear from you:
- What did you like?
- What didn’t work so well?
- Were any of your expectations not met?
- Did your team come away inspired?
- If so, what did you do differently as a result?
- What would you like to see more of?
(If you’re a vendor with an innovation lab, send me a factsheet about your lab(s)).