Amy DeMartine

Principal Analyst

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Predictions 2019: Cybersecurity Faces Old Familiar Foes, Costly New Attacks, And Welcome Leadership Changes

Amy DeMartine November 5, 2018

Next year, the biggest challenges to the cybersecurity industry will come from outside forces. In 2019, geopolitical trends will reintroduce old enemies and escalate issues of cyberespionage and sabotage. As criminals follow the money — as they are wont to do — they will use emerging technologies to go after commerce in a BIG way. […]

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Is Your Online Holiday Traffic Naughty Or Nice?

Amy DeMartine October 31, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. By now, you have laid out plans for your holiday sales season in hopes of exceeding customer expectations and sales targets. This includes updates to your websites and mobile apps, reward programs for your loyal customers, and adjustments to ads and sale prices as the […]

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Rushed Privacy Features Result In Sloppy Security

Amy DeMartine September 28, 2018

Facebook Loses More User Data (This Time Unintentionally) Facebook announced that it experienced a breach this week that lost 50 million users’ data. Ironically, the breach happened in part due to exploited bugs in three features developed to give users more control over their privacy. Some quick key lessons to take away from this breach: […]

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Bad Bots Are Stealing Data And Ruining Customer Experience

Amy DeMartine September 22, 2018

Bad Bots Are Affecting Your Company More Than You Might Think Every online customer touchpoint — including websites, mobile apps, and APIs — is being attacked by bots. What are these bad bots doing? Interrupting good customer traffic, committing fraud, and stealing information — just ad fraud alone is set to exceed $3.3 billion in 2018! If all […]

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Imperva Buying Prevoty Signals A Major Shift In Application Runtime Protection

Amy DeMartine July 26, 2018

Changing Of The Guard: RASP Is Gradually Killing WAF In last year’s “Vendor Landscape: Runtime Application Self-Protection,” I noted that eventually runtime application self-protection (RASP) would take over web application firewall (WAF) as the best way to combat web app attacks. They have deeper knowledge than WAFs of the applications that they protect, and they […]

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The Equifax Breach Will Haunt Us In Years To Come

Amy DeMartine December 19, 2017

Data breaches are now so common – and so large – that we measure them in percentage of worldwide internet users. Although Equifax doesn’t even make it into the top 5 at 4.08% of the approximately 3.5 billion internet users, news of it rocked citizens of the US when announced. The Equifax breach has unique […]

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Shining The Spotlight On SAST; Some Vendors Flourish, Others Wither

Amy DeMartine December 12, 2017

Static Application Security Testing (SAST) has gained renewed popularity as pre-release security testing takes advantage of continuous integration automation early in the software delivery life cycle (SDLC). Because SAST does not require running code; it can be integrated into development tools such as IDEs to give developers information about how to remediate a security weakness, […]

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Your Customers Want Intelligent Agents But You Must Win Trust With Security

Amy DeMartine October 11, 2017

We live in time where your car can order your morning latte from Starbucks, and Alexa can order your dinner from Domino’s. Early-stage intelligent agents, also called virtual assistants or digital agents, are shoring up customers’ relationships with their favorite brands. These technologies get to know the habits of the end user and automate tasks […]

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Grading Forrester’s 2016 Cybersecurity Predictions Plus A Sneak Peek Into Our 2017 Predictions

Amy DeMartine November 1, 2016

Every fall Forrester’s Security & Risk team comes together to make a set of predictions on the issues that will have the greatest impact on our clients in the next year. We don’t make broad, Nostradamus-like predictions like “There will be a breach at a large company in a great city.”  Instead, we go out […]

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Secure Your Applications NOW Because Something Wicked This Way Comes

Amy DeMartine October 30, 2015

Source: http://cdn.arstechnica.net/wp-content/uploads/2014/12/arstechnica-20141205-rough011.jpg I used to think that security and risk (S&R) pros were a little paranoid by nature as if it was part of their DNA.  In my past when I was working on developing applications, my only real interaction with S&R pros was an email with a report listing lots of potential vulnerabilities right […]

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Is ITIL Fit For Purpose For DevOps?

Amy DeMartine June 25, 2015

I’ve been doing a lot of thinking about ITIL and whether or not it is fit for purpose for DevOps.  The logic I keep hearing goes like this – you shouldn't confuse the ITIL approach with the implementation; the ITIL approach is building blocks; these building blocks are easily applied to DevOps.  I’m not convinced.  […]

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What is DevOps?

Amy DeMartine June 4, 2015

Everywhere I turn, I hear about how some product or service is geared towards DevOps.  It feels like the “cloud washing” we all just went through.  “Cloud washing” continues to cause problems as even today it remains difficult to understand how products and services really affect our ability to create and manage clouds and applications […]

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Having the Right Partner Makes all the Difference for ITSM SaaS Tools

Amy DeMartine July 28, 2014

At my wedding reception (I will NOT be saying how many years ago), another couple and my husband and I took the dance floor when the cotton eyed joe began to play.   I’ve actually seen it danced a few different ways but the way we danced it then involved a lot of going forwards and […]

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How to Find the Right Provider to Complete Your ITSM Project

Amy DeMartine July 15, 2014

A common inquiry I get from clients has some of the following flavors: “We’ve chosen a new ITSM tool and need help moving to it.  Who can help us?” “We want to choose a new ITSM product and an implementation provider at the same time.  How do I know which implementation providers work with a […]

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Start Your New Year Off Right – Make a Resolution to Measure IT Service Desk Customer Experience

Amy DeMartine January 3, 2014

A few months ago in my blog about Drake and Service Management, I hinted twice that I would talk later about how to measure success and how to change from a culture of speed.  In the report “This Isn’t Your Grandfather’s Service Desk”, we have taken the research from our team that supports Customer Experience […]

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Top 5 Things Rapper Drake Can Remind Us About Service Management

Amy DeMartine September 3, 2013

Forrester is big on music. Conference rooms are named after bands or musicians and headquarters just held a music festival.   As for me, I am a big Drake fan.   Therefore, to honor Drake (shout out to Noah “40” Shebib too!) and with a nod to the love of music at Forrester Research, I have combed […]

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