Andrew Hewitt

Senior Analyst

Forrester Bio

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Digital Employee Experience Is Not A Tool — It’s A Perception

Andrew Hewitt 1 day ago
Digital Employee Experience Is Essential To Anywhere-Work Success Our recent report on anywhere work, The Anywhere-Work Guide For Tech Pros, 2022, revealed that 66% of enterprise leaders plan to pursue hybrid or fully remote workplace models. With many employees continuing to rely heavily on technology to connect them to their company’s culture, coworkers, and customers […]

The Anywhere Operating System

Andrew Hewitt February 22, 2022
Does the operating system matter in the world of remote and hybrid work? Learn about a more accessible version of the operating systems you already know and love.

Citrix’s Acquisition Is Big News But Hardly Surprising

Andrew Hewitt February 1, 2022
Once Again, Citrix Is In The News For An Acquisition If you’re like many of us, you might have first wondered, “another acquisition by Citrix!?” The perennial desktop and app virtualization provider has been on an acquisition tear over the past few years, having bought Sapho in 2018 and Wrike in 2020, in an effort […]

Ask The Analysts — The Forrester Wave™: Unified Endpoint Management, Q4 2021

Andrew Hewitt November 30, 2021
On Monday, December 6, join us for an interactive session covering highlights from the recently published The Forrester Wave™: Unified Endpoint Management, Q4 2021. Unified endpoint management (UEM) helps enterprises better manage employee devices and applications, resulting in improved employee experience, customer trust, and business agility. Want to understand how UEM can address your top […]

Three Vendors Lead In Our Third Forrester Wave™ Evaluation On Unified Endpoint Management

Andrew Hewitt November 2, 2021
Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021. This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria. Organizations looking to […]

Security Leaders: It’s Time To Facilitate Employee Productivity, Not Hinder It

Andrew Hewitt September 13, 2021
As new generations enter the workforce, your security strategy needs to meet their needs as well. Get tips on how to strike the right balance in this blog post.

Dell Divests VMware: Investors Cheer While Customers Yawn

Glenn O'Donnell April 15, 2021
When Dell Technologies completed its acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware. More precisely, it gained 80% of VMware, making the software dynamo a mostly autonomous company in the Dell Technologies family of companies. Dell Technologies just announced the expected spinoff of that 80% ownership, making VMware a fully […]

Tackle Five Challenges Of Tech Experience Improvement

Andrew Hewitt April 14, 2021
With vaccine rollouts continuing en masse in many countries, companies are starting to get greater clarity on their return-to-work strategy. Forrester’s research has been clear on the return to work: 30% of companies will return to the office “as normal,” 60% will operate in a hybrid model, and 10% will transition to an “anywhere work” strategy, in which employees primarily work remotely. This […]

COVID-19 Offers The Opportunity To Redesign The Physical Office

Dan Bieler January 14, 2021
In the wake of COVID-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.

Introducing Our Inaugural Forrester New Wave™ Evaluation On End-User Experience Management

Andrew Hewitt October 27, 2020


Let’s Talk About (Government) EX

Judy Weader September 1, 2020
Forrester has been talking about the connection between employee experience (EX) and customer experience (CX) for years. And it’s not just talk: Our Customer Experience Index (CX Index™) and Employee Experience (EX Index) studies help organizations understand the key drivers of experience for customers and employees, respectively. But although we’ve published reports on government CX, […]

Security And Productivity Don’t Have To Be At Odds

Andrew Hewitt August 5, 2020


FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins July 27, 2020
Even If You’re Reopening Your Offices, You Need To Plan For A Remote-Work Future This week, Google extended its remote-work plans for all 200,000 full-time and contract employees through summer 2021. Alphabet Chief Executive Officer Sundar Pichai said in a company memo, “I hope this will offer the flexibility you need to balance work with taking care of yourselves […]

Managing The Risks Of The New Remote Workforce

Christopher Sherman July 14, 2020


Many Of Your Employees Won’t Return To The Office, So Learn How To Support A Remote Workforce Permanently

Andrew Hewitt June 12, 2020
To make your remote workforce thrive, you must look to scale those solutions that maximize the productivity of your remote workers, meet their needs, and maintain security. To help in this challenging task, we’ve pulled together a collection of Forrester's research that will enable our clients to support their remote workforce with the best possible employee experience.

Dependability Demands Of Your VDI Infrastructure Are Skyrocketing

Naveen Chhabra May 19, 2020
The rush to scale up virtual desktop infrastructure doesn't mean you should abandon risk management. Get three tips for IT continuity risk planning.

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins April 6, 2020
Remote Work Is Having A Moment: Ensure Employee Productivity Now COVID-19 is forcing companies across the globe to rapidly transition their workforces from the office into the home. Ninety-eight percent of Goldman Sachs employees are working remotely, and in the first two weeks of March, Cisco customers spent 5.5 billion minutes in virtual meetings. Our research shows that remote and […]

The State Of Remote Work During COVID-19: An Update On Forrester’s Research

Andrew Hewitt April 2, 2020
Analyst Andrew Hewitt provides a review of the recent research Forrester has done on the employee experience during the COVID-19 pandemic.
Special Report

Essential Technology For Remote And Quarantined Employees During A Pandemic

Andrew Hewitt March 11, 2020


Welcome To A New Era Of Employee Enablement

Andrew Hewitt February 3, 2020

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