The Five Use Cases For AI In The Contact Center
Increasing channel diversity and automation will make interactions more complex, requiring highly skilled agents and intelligent processes to assist them. Here’s my take on five…
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The Quest For The Holy Grail Of Team Messaging Apps: Finding Your Perfect Solution
We’re seeing a significant challenge today in finding the right enterprise-level team messaging app that’s easy to use, compatible with a work environment, and combines…
September 12, 2017
Seeing is believing for financial services firms as they increasingly embrace video as a sales and service channel
When we think of obstacles financial services firms need to overcome in order to win, retain, and serve customers, one of the largest ones that…
May 8, 2015
“Matchmaker, Matchmaker, make me a match…….” Behavioral analytics improves connecting contact center agents to customers
In the Tony Award-winning musical “Fiddler on the Roof,” Tevye, the father of five daughters, bemoaned the erosion of tradition where his daughters wanted to…