Seeing is believing for financial services firms as they increasingly embrace video as a sales and service channel

When we think of obstacles financial services firms need to overcome in order to win, retain, and serve customers, one of the largest ones that…

May 8, 2015

“Matchmaker, Matchmaker, make me a match…….” Behavioral analytics improves connecting contact center agents to customers

In the Tony Award-winning musical “Fiddler on the Roof,” Tevye, the father of five daughters, bemoaned the erosion of tradition where his daughters wanted to…

March 2, 2015