Charles Betz
VP, Principal Analyst
Author Insights
Blog
Enterprise Architecture Has Never Been Stronger
The Architecture Pendulum Is Stopping Every few years, a familiar argument resurfaces: Is enterprise architecture (EA) finally fading away? This question isn’t new. Over the past two decades, EA has repeatedly swung between prominence and rejection — embraced during periods of consolidation, then sidelined as organizations chased speed through agile delivery, product-centric models, and decentralized […]
Blog
REAP: A Modern Application Disposition Model For An AI And Cloud Economy
The cloud era, application modernization, and “AI-first” principles are making existing portfolio models obsolete. Learn how Forrester’s new REAP framework can help IT leaders manage today’s tech portfolios.
Blog
The CIO’s Guide To AI Readiness
To deploy AI safely and profitably at scale, CIOs must cut through AI hype and focus on IT capability maturity. Learn how in this preview of a new report.
Blog
EA Tools Vendors: You’re Sitting On The AI Design-Time Platform And Don’t Know It
The AI agent infrastructure market is exploding — LangChain just raised $125 million; hyperscalers and SaaS vendors are spinning up agent frameworks and control towers; MCP and A2A protocols are converging as standards; and observability vendors are racing to add LLM tracing.
Blog
Enterprise Architecture Tools Become A $1 Billion Strategic Battleground
Enterprise architecture (EA) is having a moment. After years of being dismissed as slow, rigid, or misaligned with agile ways of working, EA is now at the center of one of the fastest‑growing, most strategic software markets. Our latest research confirms that the EA management suite market has surpassed $1 billion and its momentum is transforming […]
Blog
The Real Deal: A Black Friday-Inspired RFP Template For Vetting AI SaaS Vendors
For those of us of a certain generation, “Black Friday” invokes memories of the Cabbage Patch Kid riots of 1983.
Blog
What Technical Debt Means To IT Professionals
AI may be grabbing front-page headlines — but tech debt is lurking below the surface. Learn about the path forward to manage it.
Blog
“CMDB” Is Dead — Long Live The IT Management Graph
At Forrester, we’re deprecating the term configuration management database in our research. Instead you’ll increasingly see it termed “IT management graph.” Find out why.
Blog
Forrester’s 2025 Enterprise Architecture Award Winner And Finalists For North America
Congratulations to Takeda Pharmaceuticals, winner of this year’s Enterprise Architecture Award for North America. Learn more about Takeda’s winning strategy as well as the strategies of our two finalists.
Blog
JFrog SwampUp 2025: The Agentic Development Era Emerges From The Swamp
Learn how JFrog’s announcements at its recent SwampUp user conference differed from those of its competitors by having an emphasis on application trust, supply chain integrity, and agentic development releases.
Blog
The Technology Lifecycle Never Goes Away
Technical debt isn’t just a developer headache anymore — it’s a strategic business risk. Learn how technology lifecycle management can be a practical lever to pull to stop technical debt from overwhelming your organization.
Blog
Solving Tech Debt With AI + Graph
Is this the end of the configuration management database? Learn the value of AI and the IT knowledge graph as a solution to the biggest tech challenges, including technical debt.
Blog
Is Your IT Organization A Ponzi Scheme?
Is your IT organization funding yesterday’s technology shortcuts with today’s headcount? Learn how to identify technical debt “doom loops” that keep organizations trapped and how to break the cycle in this preview of our upcoming Technology & Innovation Summits.
Blog
AI As Tool Creator: The Next Frontier In Knowledge Work
As I move into my second six months of using AI daily, I’m convinced that its most overlooked role isn’t writing content (or even code) but creating tools. We all know how generative AI has shaken up software development, writing code at scale and collapsing cycle times. But AI isn’t just a writer — it’s a toolsmith.
Blog
APAC Submissions Rock The Enterprise Architecture Awards — Are EMEA And North America Competitive?
The Asia-Pacific region’s submissions for our Enterprise Architecture Awards are very impressive. Can EA orgs in EMEA and the Americas rise to the same standard?
Blog
Revolutionizing IT Management With Generative AI: The Future Is Here
For CEOs and CIOs, genAI promises more than incremental productivity gains; it provides a new layer of instrumentation that enhances visibility, velocity, and adaptability across the digital enterprise.
Blog
Factories, Foundries, Or Refineries? Seeking The Right Metaphor For Agentic AI
The critical question facing enterprise architects: How will you evolve your practice to manage AI’s inherent ambiguity, address human concerns around AI adoption, and architect systems that capture and leverage tacit knowledge?
Blog
Graphic IT Management Requires Clear Language
In the battle to manage increasingly complex IT portfolios, organizations must learn to establish a structured ontology: a shared understanding of how applications, platforms, technologies, and assets interact.
Blog
SAP Sapphire 2025: What Tech Leaders Need To Know
SAP Sapphire 2025 featured a flood of updates, from partnerships with Palantir and Perplexity to sweeping changes in pricing and packaging. But the real story was SAP’s repositioning of AI as the enterprise operating system. Learn more in this SAP Sapphire 2025 review.
Blog
From Legacy ITSM To Proactive Service Management: Why 2025 Is The Year To Rethink Your Strategy
The Legacy of IT Service Management Is Holding You Back For more than twenty years, IT Service Management (ITSM) has served as the operational backbone for managing incidents, problems, and changes. Yet in 2025, the complexity of enterprise IT environments has outpaced the frameworks and processes once deemed cutting-edge. Despite improvements in incident response, asset […]
More posts