Charlie Dai

Principal Analyst

Forrester Bio

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A New Forrester Wave™ Assesses The Market For Full-Stack Public Cloud Development Platforms In China

Charlie Dai August 13, 2018

Our new “The Forrester Wave™: Full-Stack Public Cloud Development Platforms In China, Q3 2018” report is now live! This Wave evaluation uncovered a market in which Alibaba Cloud, Microsoft, Amazon Web Services, Tencent Cloud, and Huawei lead the pack. Baidu Cloud, JD Cloud, Kingsoft Cloud, and QingCloud offer strong alternatives. UCloud, Ping An Technology, and […]

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Who Should Provide Your Public Cloud?

Charlie Dai May 29, 2018

To fuel digital transformations, enterprises are increasingly turning to public cloud services to improve their customer experience, operational excellence, and the broader ecosystem. CIOs have to select from a diverse and changing set of vendors that vary by size, functionality, geography, and vertical market focus. My recent report, “Now Tech: Public Cloud Development Platforms In […]

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Navigating Your Computer Vision Software Provider Landscape

Charlie Dai March 6, 2018

Artificial intelligence is key to digital business; firms are using it to transform everything from business operations to the customer experience. Of the various technology layers that make up AI, we have spotlighted computer vision, as this layer is particularly prevalent in the Chinese market. We have observed that, in the past three years, VC […]

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China’s Tech Market Will Grow By 8% In 2018 And 9% In 2019

Charlie Dai January 21, 2018

Forrester’s China Tech Market Outlook, 2018 To 2019 report forecasts that business and government purchases of technology goods and services will grow by 8% in 2018 and 9% in 2019 in US dollar terms. In the past two years, weak domestic demand and rapid currency devaluation put critical pressure on China’s economy — but tech […]

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Navigate The Kubernetes Ecosystem

Charlie Dai July 6, 2017

Containers are at the heart of so-called “cloud-native” applications and platforms — the emerging term of art for apps born in or redesigned for container-centric technologies. Containers enable faster software delivery, tremendous scale, higher resiliency, greater flexibility, and a wider range of implementation options — all critical features that EA pros need to accelerate digital […]

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Master The Cloud-Native Solution Ecosystem Of Container Software

Charlie Dai February 3, 2017

Container technologies allow enterprises to create highly differentiated apps and services faster, with better quality and geographic reach, to create compelling customer experiences. They have quickly become an important element of digital business transformation for EA pros because they promise faster software delivery, tremendous scale, higher resiliency, greater flexibility, and broader implementation options. Everything about […]

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China’s Cybersecurity Law Challenges Foreign Companies To Accelerate Their Digital Transformation

Charlie Dai November 8, 2016

On November 7, China’s top legislature adopted a cybersecurity law to safeguard the sovereignty on cyberspace, national security, and the rights of citizens. The law has seven chapters that define specific regulations in various areas, such as network operational security (including key IT infrastructure), network information security, monitoring, alerting, and emergency situation handling as well […]

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Boost Digital Business With The Internet Of Things

Charlie Dai November 3, 2016

The rise of mobile networks, improved wireless tech, and rapid sensor innovation over the past 10 years has enabled companies to use internet-connected sensors and actuators to improve business operations and transform products. The ever-increasing number of connected devices is opening up new business models and new opportunities for both tech vendors and end users; […]

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How British Gas Transformed Customer Engagement And Won Our 2015 EA Award

Charlie Dai August 19, 2016

Customers’ perception of a company depends on their experiences with the organization at every point of contact. Companies can try to change how customers view a brand in a number of ways, such as a new mobile app or an improved complaint-handling process. However, to really improve customer perception, every interaction at every touchpoint must […]

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Architect Process Agility With BPM Platforms For Digital Business

Charlie Dai June 29, 2016

Some CIOs and enterprise architecture (EA) pros believe that business process management (BPM) is on the opposite side of agility — but they don’t realize that BPM technology itself is also evolving. Agility-oriented BPM platforms are the foundation of a digital business. I’ve recently published a report that discusses the four key areas that EA […]

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US Government: Huawei Should Be Your Digital Business Partner, Not Your Enemy

Charlie Dai June 6, 2016

Huawei Technologies started out nearly 30 years ago as a small private company with 14 employees and 140,000 yuan in capital. By 2015, its total revenue exceeded $60 billion. Huawei is already a global company, but its globalization journey has been a difficult one since the very beginning. Despite its continuous business growth in other […]

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Architect Your Predictive Analytics Capability To Unleash The Power Of Digital Business

Charlie Dai December 17, 2015

Predictive analytics has become the key to helping businesses — especially those in the highly dynamic Chinese market — create differentiated, individualized customer experiences and make better decisions. Enterprise architecture professionals must take a customer-oriented approach to developing their predictive analytics strategy and architecture. I’ve recently published two reports focusing on how to architect predictive analytics capability. […]

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Managing The Complexity Of Hybrid Cloud: Learn From Leading Chinese Firms

Charlie Dai September 28, 2015

Cloud is becoming the new norm for enterprises. More and more companies across the globe are using a combination of two or more private, hosted, or public cloud services – applying different technology stacks to different business scenarios. Hybrid cloud management is now an important priority that enterprise architecture (EA) professionals should consider to support […]

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Engaging Customers In The World's Largest Mobile Market

Charlie Dai July 6, 2015

Consumers and businesses around the globe have entered the mobile era, and technology management leaders are shifting their organizations’ business applications toward mobile. In order to effectively make this shift, mobile teams must change their practices to simultaneously improve agility and ensure a good customer experience. This is even more critical in China — a […]

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Red Hat Takes The Lead In Enterprise-Class Container Solutions — For Now

Charlie Dai July 1, 2015

Red Hat held its 2015 summit last week in Boston. One of the most important announcements was the general availability of version 3 of OpenShift. After my discussion with Jim Whitehurst, president and CEO of Red Hat, as well as other executives, partners and, clients, I believe that Red Hat has made a strategic move […]

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OpenStack Is Moving To A New Stage

Charlie Dai May 29, 2015

Unfortunately, visa issues prevented me from attending the OpenStack summit in Vancouver last week — despite submitting my application to the Canadian embassy in Beijing 40 days in advance! However after following extensive online discussions of the event and discussing it with vendors and peers, I would say that OpenStack is moving to a new […]

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Cloud Foundry Is Evolving Toward Agility Via Container-Empowered Micro-services

Charlie Dai May 28, 2015

The Cloud Foundry Foundation held its 2015 Summit recently in Santa Clara, attracting 1,500 application developers, operation experts, technical and business managers, service providers, and community contributors. After listening to the presentations and discussions, I believe that Cloud Foundry —one of the major platform-as-a-service (PaaS) offerings —is making a strategic shift from its traditional focus […]

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What We Talk About When We Talk About Microsoft Azure In China

Charlie Dai March 26, 2015

Have you seen the movie Birdman — the one that just won the Best Picture and Best Director Oscars? It’s about a middle-aged man who was once a popular movie star but has been criticized throughout his career and how he finally achieved a breakthrough performance and found great success in a Broadway production of […]

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SAP Is On The Right Track To Address The Pain Points Of Chinese Customers, But It Is Not On The Finish Line Yet

Charlie Dai February 12, 2015

On February 9, SAP announced the launch of its next-generation enterprise process application, SAP Business Suite 4 SAP HANA (S/4HANA), in China. This is the third product launch event of SAP globally but it’s the first event during which the product is being launched with customer together. From my discussions with Chinese customers during the […]

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Time To Reset Your Knowledge Of Big Data Ecosystems In China

Charlie Dai January 28, 2015

At the China Hadoop Summit 2015 in Beijing this past weekend, I talked with various big data players, including large consumers of big data China Unicom, Baidu.com, JD.com, and Ctrip.com; Hadoop platform solution providers Hortonworks, RedHadoop, BeagleData, and Transwarp; infrastructure software vendors like Sequotia.com; and Agile BI software vendors like Yonghong Tech. The summit was […]

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