Cheryl McKinnon

Principal Analyst

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Microsoft Launches SharePoint Syntex To Automate Content Categorization And Build A Foundation For Knowledge Curation

Cheryl McKinnon September 22, 2020
Today, Microsoft announced the general availability of Microsoft SharePoint Syntex as of October 1, 2020. This is the first packaged product to come out of the code-name Project Cortex initiative first announced in November 2019. Project Cortex reflects Microsoft’s ongoing investment in intelligent content services and graph APIs to proactively explore and categorize digital assets […]
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Hyland Accelerates Its Path To Cloud By Acquiring Alfresco Software

Cheryl McKinnon September 9, 2020
Today, Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription required). This is a natural next step in Hyland’s recent rejuvenation strategy. Hyland’s investments over the last year include the […]
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INTRANETS? Yes, Still A Thing . . . And Reinvented By Creative New Market Entrants

Cheryl McKinnon June 16, 2020
About two years ago, I started getting a cluster of customer inquiries on a topic that I thought had faded away from the content management landscape: the corporate intranet. The topic had been a quiet one in the seven-plus years I’ve been covering content management here at Forrester, but I took those calls because the […]
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Call For Participation: Forrester’s 2020 ECM Panel Survey Is Open

Cheryl McKinnon December 23, 2019
Forrester’s 2020 Global Enterprise Content Management Online Survey is open… and we’re looking for your participation! This survey is intended for ECM or content services decision makers and influencers in end user organizations. If you are a practitioner inside the private or public sector and make or influence decisions around content management (including document management, records management, content platforms, intranets, or content-centric collaboration), […]
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Project Cortex: Microsoft’s Bold Play To Help Optimize Corporate Knowledge

Cheryl McKinnon November 4, 2019
Microsoft unveiled a significant new addition to its Microsoft 365 productivity suite today (November 4), code-named Project Cortex. In private beta now, and with expected general availability in the first half of 2020, this enhancement is designed to address a perennial challenge for enterprises: surfacing and revealing collected corporate knowledge. Why Is This Important? Corporate […]
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Call To Participate: ARMA And Forrester Joint Survey Tracking Records And Information Management Trends

Cheryl McKinnon September 12, 2019
ARMA International and Forrester have partnered once again on a joint survey to track the records and information management (RIM) trends facing enterprises. ARMA brings a community of RIM leaders together to provide resources, expertise, networking, and guidance for professionals in the space. The insights from this survey will help inform a stream of research […]
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The Forrester Wave™: ECM Content Platforms, Q3 2019

Cheryl McKinnon September 9, 2019
Forrester is excited to announce the recent publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Watch the video below to learn how this refresh of two classic Forrester Wave evaluations merged into one and what to expect from it. Forrester included 14 vendors in this assessment: Alfresco Software, Box, GRM Information Management, […]
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The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019

Cheryl McKinnon July 29, 2019
In the wake of two traditional markets colliding, a new segment has emerged: cloud content platforms. Forrester’s recently published report, “The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019,” assesses this emerging technology based on a 10-criterion survey and a two-hour briefing with each vendor. Watch the video below to learn how […]
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The Forrester Wave™: Information Archiving Cloud Providers, Q1 2019

Cheryl McKinnon March 6, 2019
(Caleb Ewald contributed to this blog.) The archiving market may be mature, but it is far from stagnant. In recent years, there has been active consolidation among cloud archiving providers. Smaller vendors have been acquired to inject innovation and modernization to traditional platforms, enabling scalability, enhanced discovery capabilities, and advanced analytics. With businesses constantly adopting […]
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Dropbox Says Hello To Digital Signatures, Workflow, And Document Automation; Acquires HelloSign For $230 Million In Cash

Cheryl McKinnon January 29, 2019
On January 28, 2019, Dropbox announced its intention to acquire HelloSign, a platform used to manage business transactions including eSignature and document-centric workflows. HelloSign joined Dropbox’s Extensions partner program (launched in November of 2018), offering digital signature and electronic fax features from inside the Dropbox interface. In our annual online surveys on enterprise content management, […]
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Your Corporate Intranet Is Dead

Cheryl McKinnon December 20, 2018
Forrester clients across industries report that their existing intranet projects are struggling to find relevance with employees. New approaches put a focus on collaboration, knowledge sharing, curation, and automation. Understand the value of placing employee experience at the center of a refreshed intranet initiative. Have further questions about employee engagement and knowledge management? Schedule an […]
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Forrester’s 2018 ECM Panel Survey Is Open — Call For Participation

Cheryl McKinnon September 11, 2018
Forrester’s survey for enterprise content management (ECM) decision makers is open . . . and we’re looking for your participation! 2018 Global Enterprise Content Management Online Survey Provide your perspectives on the key vendors, challenges, and opportunities you see in the ECM technology market. This survey is intended for ECM or content services decision makers and […]
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Google Drives Into The Business Content Services Segment of ECM

Cheryl McKinnon March 22, 2017
Several Forrester colleagues and I attended the Google Next conference earlier this month, an event showcasing the Google Cloud Platform portfolio. One message, however, was distinctly NOT cloudy: Google is aiming at the enterprise market. And that includes your enterprise content.   Google Drive has been a popular offering in the cloud enterprise file sync […]
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Loose Lips Sink M&A Ships

Cheryl McKinnon October 19, 2016
Companies look for merger & acquisitions opportunities to boost their growth.  But when confidential information gets exposed, it throws a monkeywrench into their confidential assessments, strategies and negotiations.  Recent news proves this once again.  Whether Twitter would be a good fit for SalesForce is a question – but that the news that Salesforce was considering […]
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The Documentum Shoe Finally Drops…As ECM Undergoes A Changing Of The Guard

Cheryl McKinnon September 12, 2016
My colleague Craig Le Clair did a nice wrap-up of the long-anticipated news of the divestiture of the Enterprise Content Division (ECD) from the newly merged Dell-EMC entity. The move to spin off the Documentum, InfoArchive and Leap platform was expected, it wasn’t entirely clear over the last few months who the lucky buyer would […]
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Forrester’s 2016 ECM Panel Survey Is Open – Call for Participation

Cheryl McKinnon July 21, 2016
Forrester's survey for ECM decision-makers is open, and we're looking for your participation! Take this opportunity to provide your perspectives on the key vendors, the challenges, and the opportunities you see in this technology market. This survey is intended for ECM decision-makers or influencers in end user organizations. This is not for ECM vendors or […]
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Navigate The Crowded Enterprise File Sync And Share Market By Asking These 3 Questions

Cheryl McKinnon May 19, 2016
Forrester defines Enterprise File Sync and Share (EFSS) as the technologies that "allow organizations to share and replicate content across multiple devices, distributing files to employees and/or customers or partners outside the enterprise". Two Forrester Waves on the EFSS market were published recently, segmenting this crowded market into two categories: cloud solutions and hybrid solutions. […]
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kCura Puts the CAAT Into The Bag . . . Acquires Long-time Partner Content Analyst Company

Cheryl McKinnon March 15, 2016
We've seen another acquisition in the shifting eDiscovery market this week as kCura, the developer of Relativity, announced its acquisition of Content Analyst Company, the brains behind the CAAT analytics engine (kCura’s press release is here). The acquisition is not entirely surprising. kCura has been relying on the CAAT engine to power its analytics offering […]
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Forrester’s Annual ECM Panel Survey, 2015. Call for Participation — Deadline July 31, 2015

Cheryl McKinnon July 26, 2015
Forrester's survey for ECM decision-makers is open, and we're looking for your participation! Take this opportunity to provide your perspectives on the key vendors, the challenges, and the opportunities you see in this technology market. This survey is intended for ECM decision-makers or influencers in end user organizations. This is not for ECM vendors or systems […]
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The Rebirth Of iManage: A New Company With A Familiar Name Re-Enters The ECM Market

Cheryl McKinnon July 21, 2015
Another week, another divestiture in the content management and collaboration market. A new – or more accurately, a renewed – player enters the Enterprise Content Management market this week as iManage and HP make an apparently amicable split. Executives with longstanding roots in the iManage and Interwoven businesses, including Neil Araujo and Dan Carmel, have […]
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