Cheryl McKinnon

Principal Analyst

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The Forrester Wave™: Content Platforms, Q2 2021 Is Live — ECM Continues Its Evolution

Cheryl McKinnon June 14, 2021
The latest edition of “The Forrester Wave™: Content Platforms, Q2 2021” is now available to Forrester clients! The enterprise content management (ECM) market continues its evolution, with vendors stepping up their investments in cloud-first, flexible platforms. While many vendors still offer products that can be deployed on-premises or in a hosted model, cloud has become […]
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Navigating The Struggles Of Data Deletion And Secure Data Disposal

Heidi Shey April 12, 2021
How long does your organization retain customer, employee, and sensitive corporate data, and how do you go about disposing of it? In the absence of explicit regulatory mandates, when and how to delete different types of records and personal data can become a tug-of-war between line-of-business, legal, and security teams. There are consequences of improper deletion and disposal, as well as excessive retention. In Italy, telecommunications company TIM received a fine […]
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Hyland Doubles Down On Its Open Source, Cloud-Native Bet On The Future Of ECM

Cheryl McKinnon March 4, 2021
Hyland announced on March 4 that it intends to acquire content platform provider Nuxeo. The deal is expected to close in April or May. Coming on the heels of its acquisition of Alfresco, which we blogged about here, just months ago, Hyland will soon be the home for the two most widely deployed open source […]
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Call For Participation: Forrester’s 2021 ECM Panel Survey Is Now Open!

Cheryl McKinnon December 29, 2020
Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations. If you are a practitioner in the private or public sector and you are involved in enterprise content management programs […]
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The Future Of Documents: Content Creation Is Ripe For Its Own Digital Disruption

Cheryl McKinnon December 15, 2020
I remember the first time I saw a Google Doc. It was sometime in 2008, and people interested in collaboration and “Enterprise 2.0” on Twitter were circulating a link to a list of like-minded tech professionals. I clicked on the link, and my jaw dropped. The document looked like it was alive. There were about […]
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Read This Before Your Next Employee Hits The “Record” Button On An Online Meeting

Cheryl McKinnon December 14, 2020
What do a traveling Canadian Member of Parliament, a cable news legal commentator, and a director of a political organization have in common? They all had to use a meeting app to get their job done in the era of COVID-19 … just like so many of us. Yet as these examples show, with productivity reward […]
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Microsoft Launches SharePoint Syntex To Automate Content Categorization And Build A Foundation For Knowledge Curation

Cheryl McKinnon September 22, 2020
Today, Microsoft announced the general availability of Microsoft SharePoint Syntex as of October 1, 2020. This is the first packaged product to come out of the code-name Project Cortex initiative first announced in November 2019. Project Cortex reflects Microsoft’s ongoing investment in intelligent content services and graph APIs to proactively explore and categorize digital assets […]
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Hyland Accelerates Its Path To Cloud By Acquiring Alfresco Software

Cheryl McKinnon September 9, 2020
Today, Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription required). This is a natural next step in Hyland’s recent rejuvenation strategy. Hyland’s investments over the last year include the […]
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INTRANETS? Yes, Still A Thing . . . And Reinvented By Creative New Market Entrants

Cheryl McKinnon June 16, 2020
About two years ago, I started getting a cluster of customer inquiries on a topic that I thought had faded away from the content management landscape: the corporate intranet. The topic had been a quiet one in the seven-plus years I’ve been covering content management here at Forrester, but I took those calls because the […]
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Call For Participation: Forrester’s 2020 ECM Panel Survey Is Open

Cheryl McKinnon December 23, 2019
Forrester’s 2020 Global Enterprise Content Management Online Survey is open… and we’re looking for your participation! This survey is intended for ECM or content services decision makers and influencers in end user organizations. If you are a practitioner inside the private or public sector and make or influence decisions around content management (including document management, records management, content platforms, intranets, or content-centric collaboration), […]
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Project Cortex: Microsoft’s Bold Play To Help Optimize Corporate Knowledge

Cheryl McKinnon November 4, 2019
Microsoft unveiled a significant new addition to its Microsoft 365 productivity suite today (November 4), code-named Project Cortex. In private beta now, and with expected general availability in the first half of 2020, this enhancement is designed to address a perennial challenge for enterprises: surfacing and revealing collected corporate knowledge. Why Is This Important? Corporate […]
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Call To Participate: ARMA And Forrester Joint Survey Tracking Records And Information Management Trends

Cheryl McKinnon September 12, 2019
ARMA International and Forrester have partnered once again on a joint survey to track the records and information management (RIM) trends facing enterprises. ARMA brings a community of RIM leaders together to provide resources, expertise, networking, and guidance for professionals in the space. The insights from this survey will help inform a stream of research […]
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The Forrester Wave™: ECM Content Platforms, Q3 2019

Cheryl McKinnon September 9, 2019
Forrester is excited to announce the recent publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Watch the video below to learn how this refresh of two classic Forrester Wave evaluations merged into one and what to expect from it. Forrester included 14 vendors in this assessment: Alfresco Software, Box, GRM Information Management, […]
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The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019

Cheryl McKinnon July 29, 2019
In the wake of two traditional markets colliding, a new segment has emerged: cloud content platforms. Forrester’s recently published report, “The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019,” assesses this emerging technology based on a 10-criterion survey and a two-hour briefing with each vendor. Watch the video below to learn how […]
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The Forrester Wave™: Information Archiving Cloud Providers, Q1 2019

Cheryl McKinnon March 6, 2019
(Caleb Ewald contributed to this blog.) The archiving market may be mature, but it is far from stagnant. In recent years, there has been active consolidation among cloud archiving providers. Smaller vendors have been acquired to inject innovation and modernization to traditional platforms, enabling scalability, enhanced discovery capabilities, and advanced analytics. With businesses constantly adopting […]
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Dropbox Says Hello To Digital Signatures, Workflow, And Document Automation; Acquires HelloSign For $230 Million In Cash

Cheryl McKinnon January 29, 2019
On January 28, 2019, Dropbox announced its intention to acquire HelloSign, a platform used to manage business transactions including eSignature and document-centric workflows. HelloSign joined Dropbox’s Extensions partner program (launched in November of 2018), offering digital signature and electronic fax features from inside the Dropbox interface. In our annual online surveys on enterprise content management, […]
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Your Corporate Intranet Is Dead

Cheryl McKinnon December 20, 2018
Forrester clients across industries report that their existing intranet projects are struggling to find relevance with employees. New approaches put a focus on collaboration, knowledge sharing, curation, and automation. Understand the value of placing employee experience at the center of a refreshed intranet initiative. Have further questions about employee engagement and knowledge management? Schedule an […]
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Forrester’s 2018 ECM Panel Survey Is Open — Call For Participation

Cheryl McKinnon September 11, 2018
Forrester’s survey for enterprise content management (ECM) decision makers is open . . . and we’re looking for your participation! 2018 Global Enterprise Content Management Online Survey Provide your perspectives on the key vendors, challenges, and opportunities you see in the ECM technology market. This survey is intended for ECM or content services decision makers and […]
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Google Drives Into The Business Content Services Segment of ECM

Cheryl McKinnon March 22, 2017
Several Forrester colleagues and I attended the Google Next conference earlier this month, an event showcasing the Google Cloud Platform portfolio. One message, however, was distinctly NOT cloudy: Google is aiming at the enterprise market. And that includes your enterprise content.   Google Drive has been a popular offering in the cloud enterprise file sync […]
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Loose Lips Sink M&A Ships

Cheryl McKinnon October 19, 2016
Companies look for merger & acquisitions opportunities to boost their growth.  But when confidential information gets exposed, it throws a monkeywrench into their confidential assessments, strategies and negotiations.  Recent news proves this once again.  Whether Twitter would be a good fit for SalesForce is a question – but that the news that Salesforce was considering […]
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