Chris Gardner

Senior Analyst

Forrester Bio

Chris Gardner

Author Insights

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Dear IBM And Red Hat Customers . . .

Chris Gardner November 27, 2018

Since IBM’s announced intention to purchase Red Hat for $34 billion, Forrester analysts have received a number of inquiries about the potential acquisition. Outside of our previously published thoughts, we find it unwise to speculate on IBM and Red Hat’s future plans. That said, Forrester has published five Forrester Wave™ evaluations that compare existing products […]

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Red Hat Acquisition Gives IBM A Much-Needed Booster Shot Of Open Source And Cloud DNA

Chris Gardner October 29, 2018

Yesterday, IBM announced its intention to purchase Red Hat for $34B. Assuming a successful transaction, this acquisition blends hybrid cloud and open source synergies: Both companies target hybrid cloud from different angles; Red Hat provides a compelling middleware environment with OpenShift, while IBM supports enterprise customers with monolithic and even mainframe support in its cloud […]

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Introducing The Forrester Automation Framework

Chris Gardner July 9, 2018

It is impossible to overstate the impact automation has on digital transformation. Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks and cut customer wait times by 80%. Robots like LoweBot can guide customers to the proper aisle to pick up home goods. Automation contributes directly to your bottom line. Robotic […]

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"That’s Not My Job": I&O’s Role Shift When It Comes To Security

Chris Gardner June 25, 2018

In the halcyon days of my sysadmin youth, my team was asked to perform entitlement reviews on sensitive systems. When we were asked to determine who should have access to what, my director responded in a way I would never forget: “That’s not my job.” It sounds snarky, but he was correct. It wasn’t our […]

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"That’s Not My Job": I&O’s Role Shift When It Comes To Security

Chris Gardner June 25, 2018

In the halcyon days of my sysadmin youth, my team was asked to perform entitlement reviews on sensitive systems. When we were asked to determine who should have access to what, my director responded in a way I would never forget: “That’s not my job.” It sounds snarky, but he was correct. It wasn’t our […]

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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018

When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]

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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018

When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]

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Predictions 2018: Automation Will Alter The Global Workforce

Chris Gardner November 9, 2017

Until now, automation has gotten a bad rap. In 2013, Oxford professors Carl Frey and Michael Osborne analyzed 702 occupations and declared 69 million US jobs, or 47% of the workforce, would be lost. In 2017, CNBC reported that 65% of Americans believed other industries would suffer because of automation, but theirs would be unaffected. […]

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Basic Infrastructure Automation is a No-Brainer - Why Aren’t You Doing It?

Chris Gardner October 14, 2017

Everyone knows they need to automate. That is not a thought-provoking statement. In fact, when we ask infrastructure decision leaders their top priorities, automation shows up at #3, just behind consolidation and implementing operations analytics. However, when we dig deeper with clients, we find hesitation. I would break their concerns into three broad camps: Some […]

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Hybrid By Design Versus Hybrid By Accident

Chris Gardner September 24, 2017

As a veteran of enterprise IT, there’s a difference between “hybrid by design” and “hybrid by accident.” Let’s be frank: you are probably doing hybrid by accident – just about everybody is. Hybrid by accident is: Integrating public cloud with on-premises tech without standardizing on a common infrastructure-as-code practice Shadow IT cloud “experiments” that suddenly […]

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Rumors Of VMware's Demise Are Greatly Exaggerated

Chris Gardner July 12, 2017

With apologies for paraphrasing Mr. Twain, pundits have sounded VMware’s death knell for years. Whether it be the continuous pressure of public cloud offerings, potentially losing the management tools game, or tech professionals evolving past their current offerings, the company faces some very real, critical threats. Even so, VMware continues to succeed. In its most […]

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It Is Impossible To Manage Infrastructure Manually

Chris Gardner June 30, 2017

On a near-daily basis, I get questions from infrastructure professionals about how best to rearchitect, optimize, and reorganize around infrastructure as code. No matter what stage they are on the journey, they quickly come to the same realization: It is impossible to do without significant automation. There are many products in this space, each with […]

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Automation For The Better Good - Security

Chris Gardner June 8, 2017

Automation gets a bad rep these days, what with public fear that robots will take over jobs (an invalid assumption – we will be working side by side with them). However, if you asked the most diehard Luddites if they were ready willing to give up the following: Depositing a check using a mobile app […]

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Sysadmins: You're All Developers Now

Chris Gardner March 17, 2017

In a past life I was a system administrator, or "sysadmin". I enjoyed it, but even in those halcyon days of remoting into servers and driving to the office at 2 AM (hoping the server room wasn't on fire), I knew I had a limited shelf life. It wasn't until years later that I fully understood why: […]

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