Craig Le Clair

Vice President, Principal Analyst

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Blog

ServiceNow Buys Intellibot

Craig Le Clair March 24, 2021
ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities. As we predicted in 2020 (graphic below) the major low-code and cloud vendors are starting to move into the robotic process automation (RPA) market. The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […]
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Blog

2021年预测:自动化成为企业的当务之急

Craig Le Clair January 13, 2021
在过去的一年里,自动化的世界和其地位发生了巨大的变化。点击“阅读更多”了解Forrester对自动化在2021年的发展所作出的预测。
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Predictions 2021: Automation Becomes A Business Imperative

Craig Le Clair October 22, 2020
In less than a year automation moved from a long-term goal to a short-term necessity. Find out what Forrester predicts for the automation market in 2021.
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Microsoft Strengthens Its RPA Portfolio With Softomotive Acquisition

Craig Le Clair May 19, 2020
Vice President and Principal Analyst Craig Le Clair reviews the three key benefits Microsoft will gain from its acquisition of robotic process automation provider Softomotive.
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Appian Jumps Into RPA Market With Jidoka Purchase

Craig Le Clair January 9, 2020
Appian will acquire native robotic process automation (RPA) capability with the purchase of Jidoka, which will be rebranded “Appian RPA.” It will be an additionally priced feature of the Appian Cloud platform. For 5K a month, enterprises can build as many robots as they need. Relatively small, with 25 employees, Jidoka clients are mostly unattended […]
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UiPath Layoffs Have Little To Do With The RPA Market

Craig Le Clair October 24, 2019
UiPath has reduced its workforce by several hundred employees.[i] The business has grown at an incredible pace, as have several other providers such as Automation Anywhere. Overall, there is nothing we see that indicates a flattening or slowing of robotic process automation (RPA’s) growth. The layoffs have more to do with the challenges of scaling […]
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Architect Your Automation Strike Teams

Craig Le Clair October 11, 2019
In the quest to launch invisible robots into the enterprise, some organizations are realizing the Center of Excellence model doesn't cut it. Find out what they're doing instead.
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Join Me At The EY Intelligent Automation Conference September In Bucharest

Craig Le Clair August 5, 2019
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Invisible Robots In The Quiet Of The Night — See The Video

Craig Le Clair August 5, 2019
I thought it was about time to post something on the recently published Forrester book, Invisible Robots in the Quiet of the Night. As you might expect, it is full of data from Forrester and others. But it’s also rich with stories of people whom automation has affected both positively and negatively — the machinist, […]
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Blog

Andrew Yang Pushes The Future Of Work Into The Political Dialogue

Craig Le Clair August 3, 2019
Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the future of work to the debate stage. To be fair, the impact of automation on work is a difficult conversation. Conservatives speak to the unemployed at factory gates, coal mines, and […]
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Blog

How Automation Is Impacting Enterprises In 2019

Craig Le Clair April 23, 2019
Forrester predicted in late 2018 that automation would become the tip of the digital transformation spear in 2019, impacting everything from infrastructure to customers to business models. Now that we’re four months in, we’ve evaluated whether our five specific predictions are on track. We first predicted that 40% of enterprises will have automation centers and […]
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IBM Jumps Into RPA Market With Automation Anywhere — Perhaps A Turn To More Practical Challenges

Craig Le Clair July 13, 2017
IBM and Automation Anywhere  (AA’s) today announced a collaboration (note-not a formal partnership yet) to integrate (AA’s) Robotic Process Automation (RPA) platform, used to create software bots to handle repetitive, task-based work, with IBM’s portfolio of digital process automation software, that includes IBM Business Process Manager and Operational Decision Manager. For AA, the partnership is a validation of […]
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Blog

Operating Models Must Evolve To Address RPA Gaps

Craig Le Clair June 5, 2017
The search for “quick” solutions to fragmented business applications has pushed RPA investment. I've taken over 200 inquiries on RPA in the past six months and attended Blue Prism, Automation Anywhere, NICE, and other vendor conferences and spoken to their customers. About half the enterprises I have talked with are just starting out either in vendor review […]
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RPA and the Future of Work: Dystopian Views

Craig Le Clair May 31, 2017
In the past several months, I’ve given 10 talks on robotic process automation (RPA), its relationship to AI, and its future effect on jobs. These talks were mostly at tech conferences where the audience is a mix of corporate and government technology and business leaders. The industries represented are diverse, as is the process focus […]
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Confusion And Vendor Adolescence Stalls AI Innovation In Financial Services

Craig Le Clair January 6, 2017
  AI is a hot topic in financial services. And its easy to see why. Increasing margins on transactions, decimated by compliance costs and low interest rates, reaching new market segments, and automating routine tasks, makes AI innovation attractive. And in one sense, FinServ has always been about algorithmic innovation. There is no higher potential […]
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Is IBM Watson WorkSpace The Answer To Our Digital Disorder?

Craig Le Clair October 27, 2016
Bouncing among cognitive sessions and weaving though the crowds, it’s not clear what hurts the most, my feet or my brain.  How much of this are we to believe? What is actually deployable, affordable, and usable by mere humans, and when?  The cognitive exuberance at World of Watson (WOW) was certainly exhausting and even by […]
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Top Reasons The OpenText Acquisition Of EMC’s ECD Will End Up As A Positive For Customers

Craig Le Clair September 12, 2016
EMC purchased Documentum in 2003 for $1.7 billion, a very high price tag at the time, and did not grow the core business. Today, the Enterprise Content Division (ECD) business unit consists of Documentum, next-generation content platform Project Horizon, and the archiving solution EMC InfoArchive. Core Documentum products include the Documentum platform, xCP and D2, midmarket […]
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Pega Buys OpenSpan: Watch Out – RPA Vendor Landscape Is About To Change

Craig Le Clair April 12, 2016
Enterprises, in their quest to reduce labor costs, are applying RPA technologies. Yet they do not have a well-defined set of principles and best practices, including how to position RPA with other process tools and initatives. Today it may have become a bit more clear. Pega is the first tech provider, and only BPM market […]
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Seven New Buying Patterns Reshape The 2017 Enterprise Collaboration Market

Craig Le Clair March 9, 2016
The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growth and company value often follow — along with competitors that target the newly identified market. A fragmented and overlapping landscape results as newer entrants pursue broader […]
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The Blind Spot For Man-Machine Collaboration

Craig Le Clair March 9, 2016
We are kicking off a research series on the future of work for "production services," with a focus on administrative and customer service jobs where a high degree of automation is projected. Basically, cognitive computing may do to white-collar jobs what robotics did to blue-collar jobs. This may lead to radically different work patterns and unintended consequences. Enterprises risk blindly […]
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