Enza Iannopollo

Principal Analyst

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From Compliance To Privacy UX: Regulators Come For Dark Patterns

Stephanie Liu January 7, 2022
UX regulators are cracking down on dark patterns. Here's how to ensure your privacy journeys aren't on the road to big fines.
Blog

Facebook Shuts Down Face Recognition System On Its Platform

Merritt Maxim November 4, 2021
Facebook's recently announced its decision to no longer use facial recognition in its platform. What does that mean for the long-term?
Blog

Prognosen 2022: Datenschutz

Enza Iannopollo November 2, 2021
Unternehmen, die Software zur Überwachung der Produktivität einsetzen, müssen sich auf Herausgorderungen 2022 einstellen.
Blog

Prévisions 2022 : Protection des Données 

Enza Iannopollo November 1, 2021
En octobre 2020, près d'un salarié européen sur trois a déclaré que son employeur utilisait un logiciel pour surveiller sa productivité lorsqu'il travaille à domicile. Les entreprises qui choisissent de déployer cette technologie doivent aussi se préparer à gérer certaines de ses conséquences au cours des 12 prochains mois. 
Blog

Predictions 2022: As Digitization Accelerates, Lack Of Equity, Labor, And Trust Will Plague Healthcare

Natalie Schibell November 1, 2021
The pandemic tested the healthcare industry in unprecedented ways in 2021. In the year ahead, COVID-related challenges — as well as new challenges and opportunities — will shape the healthcare landscape.
Blog

Europe Predictions 2022: Privacy

Enza Iannopollo October 26, 2021
Companies that have software to monitor productivity must get ready to manage some of its consequences in the next 12 months. Find out more.
Blog

Good Friction Applied: Customer Privacy, Emotions, And Trust

Enza Iannopollo September 27, 2021
Are you wondering what privacy, customer emotions, and trust have in common? Good friction is the answer. Do you want to get started?
Blog

GDPR Is The Water That Patiently Wears Away The Stone … We Hope!

Enza Iannopollo May 25, 2021
Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines. It would be a mistake, however, […]
Blog

Trust Is Your Business Imperative

Enza Iannopollo May 12, 2021
Forrester's new research provides a concrete definition of trust and identifies seven key levers to help companies win the trust of their customers, employees, and partners.
Blog

Trust Must Be The Foundation Of Your Employee Well-Being Programme

Enza Iannopollo May 10, 2021
New data from the UK’s Office for National Statistics shows that one in five adults in Britain experienced depressive symptoms in early 2021, more than double the proportion before the pandemic. Young adults are coping with a significant increase of mental health issues. Financial concerns, managing children in the household, and disabilities are some of […]
Blog

European Businesses Must Redouble Their Recovery Efforts For 2021

Dan Bieler April 16, 2021
European businesses must start preparing for a post-pandemic world. They need to target emerging business growth opportunities, devise a policy for hybrid remote and office working, and plan a way to return to business travel. Boosting employee experiences and employee engagement plays a central role for these endeavors.
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Découvrez Et Réduisez Les Risques De Confidentialité Associés À La Mesure De L’Expérience Client

Maxie Schmidt March 17, 2021
La mesure de l'expérience client comporte des risques pour la vie privée. Découvrez comment protéger la vie privée de vos clients et de vos employés.
Blog

Discover And Reduce The Privacy Risks Of Your Customer Experience Measurement Practices

Maxie Schmidt March 17, 2021
There are privacy risks in customer experience measurement. Today, protecting your customers’ and your employees’ privacy is key. Learn how to.
Blog

Vaccines Bring Hope, But New Challenges Arise

Tom Mouhsian March 17, 2021
There are now multiple COVID-19 vaccines paving the path to an eventual recovery of social and economic activity lost to the pandemic since 2020. However, it will not be an easy path due to tremendous challenges ranging from supply chain and distribution difficulties to ethical and policy-related concerns.
Blog

Use Forrester’s Brand-New Global Map Of Privacy Rights And Regulations 2021 To Navigate The Evolving Privacy Landscape

Enza Iannopollo March 15, 2021
Struggling to keep up with changing privacy requirements around the world? Learn the three major trends driving the changes and how a new tool can help.
Blog

On International Data Privacy Day, Celebrate Your Employees’ Privacy

Enza Iannopollo January 28, 2021
In their haste to manage the pandemic's impact, many employers deprioritized their data protection responsibilities. Now is the time to renew the focus on employee privacy and confidentiality.
Blog

Previsioni 2021 in Europa: Prepariamoci ad affrontare contraddizioni sui mercati, cambiamenti sul piano normativo, e telelavoro su base transnazionale

Enza Iannopollo October 27, 2020
Fino ad ora, i “ruggenti anni ’20” hanno certamente tenuto fede al loro nome: il nuovo decennio è iniziato da meno di un anno e abbiamo già sperimentato gli effetti  di una nuova pandemia globale e di cambiamenti climatici sempre più devastanti.  Ma la volatilità porta con sé anche opportunità.  Per riuscire a cogliere ciò […]
Blog

Predictions 2021: Privacy Becomes An Imperative In A Year Of Transition

Enza Iannopollo October 26, 2020
Learn which three privacy-related concerns will underpin organizations' transition to the post-pandemic new normal in 2021.
Blog

The Time To Embrace Business Ethics Is Now

Enza Iannopollo October 22, 2020
In the midst of a pandemic, when the global economy is shrinking and society is arguably more divided than ever, this is the time to embrace ethics. If you are wondering why, join me for my keynote session at CX EMEA. Here’s a sneak peek of the topics you will learn about: Values-based customers choose […]
Blog

Europe Predictions 2021: Protecting Personal Data Remains A Priority In The EU

Enza Iannopollo October 19, 2020
After an unpredictable 2020, next year will still be a year of uncertainty and change. Despite this uncertainty, Europe will maintain a clear commitment to data protection. As communities, consumers, and businesses leave the pandemic behind, they will embrace a new normal. In Europe, three trends related to data protection will emerge: Regulatory activity will […]
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