Eveline Oehrlich

Eveline Oehrlich

Vice President, Research Director

Latest Posts By Eveline

What’s New With I&O: September 2015

Our research focus for this quarter was about how to make your team – The Service Delivery Team – more effective and efficient part of…

September 1, 2015

DevOps Now With CALMSS

I would like to welcome you to the "Modern Service Delivery" playbook.  In this playbook, we are researching how you can take your tech…

March 2, 2015

Transformation Fatigue? Don’t Let That Stop You.

The Webster Dictionary describes fatigue (also sometimes called exhaustion, tiredness, languor, lassitude or listlessness) as "a subjective feeling of tiredness which is distinct from weakness,…

January 16, 2015

Your Input Required – Service Engineering Role!!

Engaging All Service Engineering Folks: Help Forrester Define “Service Engineering” As A New Role Within Infrastructure & Operations (Or Beyond)! A variety of technology trends…

November 20, 2013

The New Identity Of The Service Desk

Service support functions have many names. Some of them are called a help desk, and others have moved on to be a service desk. But…

November 5, 2012