Frank Gillett

Vice President, Principal Analyst

Forrester Bio

Author Insights

Smart Home Activities Will Align With Existing Markets, Rather Than Create A New One

Frank Gillett July 27, 2015

Consumers are implementing connected home activities one gadget at a time – Forrester surveys show that about 13% of US online adults use one or more smart home device. But unlike mobile, where a brand new technology established a new category, smart home products will transform existing home markets, such as insurance, energy, health, water, […]

Read More

Microsoft’s Windows 10 & HoloLens Will Return Microsoft To Innovation Leadership; Challenge Will Be Drawing New Mobile Customers

Frank Gillett January 21, 2015

Microsoft’s event, Windows 10: The Next Chapter, showcased an impressive vision and plan for: 1) transforming Windows, including free upgrades; 2) gaining relevance in mobile; 3) launching a new computing experience with HoloLens; and 4) reinventing group collaboration with Surface Hub. Based on what we saw today and on background conversations, Forrester believes that Microsoft’s […]

Read More

Internet Of Things Software Platforms Will Become The Rage In 2015

Frank Gillett November 13, 2014

The hype around the Internet of Things was on full display over the last six weeks, with announcements and events from vendors such as ARM, Cisco, GE, IBM, Intel, PTC, and others. Much of the hype has focused on the possibility of saving lots of money because of all the new information that can help improve […]

Read More

Microsoft Bets On Its Digital Platform And Sheds An Outdated Industry Focus On Operating Systems

Frank Gillett March 27, 2014

Microsoft's new CEO Satya Nadella just finished his first event, announcing Office for iPad, the Enterprise Mobility Suite, and a renewed commitment to Windows. Finally Microsoft has realized two key things: – Office should be on any device or web site that customers are using to get work done. See my colleague Phillip Karcher's take […]

Read More

Lenovo Bets On The Mobile Mind Shift And Aims To Be A Digital Platform

Frank Gillett January 29, 2014

Lenovo’s made three strategic moves in just one month: 1) Buying IBM’s x86 server business, 2) Reorging into four business units – most importantly including one called “ecosystem and cloud group”, and 3) Buying Motorola Mobility. The later two are driven by the mobile mind shift – the increasing expectation of individuals that they can […]

Read More

Google Bets On Internet Of Things And Connected Home, Not Just Data From Our Nest

Frank Gillett January 14, 2014

Google’s acquisition of Nest has stirred a lot of interest and reaction, some of it misguided. After talking to lots of reporters, here are ten quick thoughts on why Google bought Nest and what it means: 1.    Google bought Nest for talent and strategic perspective, not products or data. Nest is too small and not […]

Read More

With China Mobile, Apple Finally Cuts To The Core Of The World’s Biggest Phone Market

Frank Gillett December 23, 2013

The deal between Apple and China Mobile has been a long time coming, with lots of folks disappointed it didn’t happen in September when the latest iPhones were announced. China Mobile is the world’s largest mobile phone operator, with 760 million subscribers. That’s more than 1 in 7 of all people alive, and, as my […]

Read More

Emerging Services For The Digital Self Are A New Source Of Digital Disruption

Frank Gillett November 19, 2013

How much stuff do you own? The answer for most people ranges from a few changes of clothing to a large house full of possessions – your material self. It turns out that most of us also have a digital self – the information and items we create or that others collect about us. It […]

Read More

Microsoft’s Surface Hardware Additions Show Creativity And Perseverance In Cracking Mobile Innovation

Frank Gillett September 23, 2013

Microsoft’s Surface generation 2 announcements today show that they are firmly committed to the hardware business for tablets and PCs, not just Nokia Windows Phones. See my colleague JP Gownder’s blog post for his take on how Microsoft will need to update branding and go-to-market to succeed. As with the original Xbox bet more than a decade […]

Read More

The Battle To Serve Your Digital Self

Frank Gillett September 3, 2013

Forrester’s surveys show that individuals all over the world are using personal cloud technologies to store their personal and work stuff — files, contacts, photos, music, and videos — in online services. In the US, 77% of online adults use one or more of these services, while in Europe 61% do so. As a result, […]

Read More

Windows 8.1 Puts Microsoft On Track For A Better Year In 2014

Frank Gillett June 26, 2013

I’ve been taking reporter calls in the run up to today’s Microsoft Build announcements about Windows 8.1 Preview. They want to know: Will this be the turn around? What does Microsoft have to do to succeed? I’m pleased to say that last October Forrester predicted that Windows 8 would have a bumpy birth year, but would […]

Read More

Apple Furthered Its Position As The Industry Leading Innovator, But Doesn't Clarify Its Role At Work

Frank Gillett June 10, 2013

Apple’s WWDC keynote was rich with details of new versions of the OS X and iOS operating systems. The lead off video was the best articulation yet of Apple’s design philosophy – in my words, Apple focuses on continuously improving usability while evoking great emotional experiences, while simplifying and avoiding excess features.   The new […]

Read More

Do info workers prefer iPads or Windows 8 tablets? Let's ask them! And other interesting questions...

Frank Gillett April 9, 2013

For our Forrsights Workforce survey, Forrester annually surveys information workers.* I’m leading final preparation of our Forrsights Workforce survey focused on end user hardware and aimed at five major markets – the US, Canada, the UK, France, and Germany. By end user hardware, we primarily mean PC/Macs, tablets, and smartphones, but we may also focus […]

Read More

Ideas On How Mobile + PC Collaboration Tech Will Evolve - Will We See Any Advance This Week?

Frank Gillett October 22, 2012

I’m attending Apple’s special event tomorrow and Microsoft’s Windows launch on Thursday in NYC, though I won’t be at the Google and Microsoft events early next week. I’m tuned in for hints of where personal computing technology is going — how will mobile and PC influence one another? Back in April, I wrote about the […]

Read More

The Mobile Tsunami Reframes Windows As One Of Three OS Players

Frank Gillett October 22, 2012

Windows 8 is a make or break product launch for Microsoft. Windows will endure a slow start as traditional PC users delay upgrades, while those eager for Windows tablets jump in. After a slow start in 2013, Windows 8 will take hold in 2014, keeping Microsoft relevant and the master of the PC market, but […]

Read More

Upcoming Forrester Webinar — Windows: The Next Five Years

Frank Gillett October 18, 2012

Microsoft Windows will power just one-third of personal computing devices sold during 2012. Say what? Over the past five years, the transition to mobile devices has transformed Microsoft’s position from desktop dominance to one of several players vying for share in a new competitive landscape. And so Microsoft is making some very bold moves to […]

Read More

Why Tablets Will Become Our Primary Computing Device

Frank Gillett April 23, 2012

Tablets aren’t the most powerful computing gadgets. But they are the most convenient. They’re bigger than the tiny screen of a smartphone, even the big ones sporting nearly 5-inch screens. They have longer battery life and always-on capabilities better than any PC — and will continue to be better at that than any ultrathin/book/Air laptop. […]

Read More

The Consumerization Conundrum: Why Virtual Machines Won't Work On Mobile Devices

Frank Gillett April 1, 2012

In Forrester’s Forrsights Workforce Employee Survey, Q4 2011, we learned that 60% of information workers use their devices for work and personal tasks. This dual use of PCs, smartphones, and tablets is a growing concern. One common idea is to create a virtual machine on mobile devices, in the same way that Citrix, Microsoft, and […]

Read More

Apple Advances Personal Cloud, Continues A "Think Different" Enterprise Strategy

Frank Gillett March 7, 2012

With today’s iPad and Apple TV announcements, Apple continues to advance on two topics that I’ve been researching: personal cloud and Apple’s enterprise strategy. Apple has already announced that it’s got 100 million signups for its personal cloud service, iCloud, and repeated that today. Now Apple supports movies — in addition to TV shows and music — […]

Read More

Employees Use Multiple Gadgets For Work — And Choose Much Of The Tech Themselves

Frank Gillett February 22, 2012

Employees that use smart devices — PCs or mobile devices — for work have expanded their use of technology more than most people realize. How many devices do you think a typical information worker uses for work? If you only ask the IT staff, the answer will be that most use just a PC, some […]

Read More