Frank Gillett

VP, Principal Analyst

Author Insights

Blog

Rumors Of An Arm-Based Mac Signal The Rise Of Ambient PCs

Frank Gillett June 18, 2020
Will Apple announce plans for an Arm-based Mac computer at its annual Worldwide Developers Conference? VP Frank Gillett provides his analysis.
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Blog

Connected Experiences: The Goal For Great “Smart” Products

Frank Gillett June 17, 2020
Product makers have pushed tech smarts beyond our phones and PCs into gear and gadgets, but many smart, connected products are not so smart. Whether it’s the latest connected harvester or a new smart speaker, the user experience often falls short of rising expectations. Adding sensors and remote control using internet-of-things (IoT) tech in products […]
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Blog

Smart Audio: What Tech Innovations In Sound Will Fuel New Experiences?

Frank Gillett June 9, 2020
Audio experiences are getting an upgrade. We’re used to great audio for music, videos, and calls. Now, many of us talk to virtual assistants on our smartphone and increasingly on smart speakers (clients, see “Forrester Infographic: The State Of Voice Assistants, 2019“). Tech companies are using improved microphones, computing, and artificial intelligence to create conversational […]
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Blog

Starting Research On Ambient Technologies And Experiences

Frank Gillett May 28, 2020
New research at Forrester will look into how ambient technologies that extend into our physical context could impact customer and employee experiences.
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Blog

IoT Makes More Sense When You Break It Down Into Three Business Scenarios

Frank Gillett May 8, 2020
Business leaders always want more information about business operations and customer interactions than they have. The technologies of the internet of things (IoT) promise to provide sensing and remote control of physical things, like products or equipment. But the technologies, solutions, and use cases are also so diverse and complex that tech and business leaders […]
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Getting Consumers Beyond Simple Tasks On Smart Speakers Is Challenging

Frank Gillett March 2, 2020
Virtual assistants such as Amazon’s Alexa, Apple’s Siri, and Google Assistant are among the set of emerging personal technologies that Forrester clients ask us about, especially as consumers embrace smart speakers. Forrester forecasts (US and EU-5) the rapid adoption of smart speakers by households. But Forrester Analytics’ Consumer Technographics® data shows that consumers still use […]
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Blog

Predictions 2020: IoT Expansion Brings Even More Change

Frank Gillett November 1, 2019
Business use of the internet of things continues to expand. Read Forrester's predictions on what to expect from the IoT market in 2020.
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Blog

The Global Information Worker Population Swells To 1.25 Billion In 2018

Frank Gillett October 2, 2019
Increased adoption of personal and mobile technologies dramatically expands the universe of information workers. VP, Principal Analyst Frank Gillett analyzes the implications of this global trend.
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Blog

Building Connected Experiences Starts With IoT’s Three Core Business Scenarios

Frank Gillett June 10, 2019
Read how IoT technology will affect HCOs, from the opportunities to the risks.
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Blog

The Three Fs From MWC Barcelona

Frank Gillett March 1, 2019
MWC Barcelona is a wrap. The biggest theme of the event was the breathless anticipation of the benefits of the 5G networks, which are in early deployment this year. But practically speaking, 5G won’t be relevant to most consumers and companies until at least 2020, and it will take through 2023 to reach widespread network […]
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Blog

Smart Home Activities Will Align With Existing Markets, Rather Than Create A New One

Frank Gillett July 27, 2015
Consumers are implementing connected home activities one gadget at a time – Forrester surveys show that about 13% of US online adults use one or more smart home device. But unlike mobile, where a brand new technology established a new category, smart home products will transform existing home markets, such as insurance, energy, health, water, […]
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Blog

Microsoft’s Windows 10 & HoloLens Will Return Microsoft To Innovation Leadership; Challenge Will Be Drawing New Mobile Customers

Frank Gillett January 21, 2015
Microsoft’s event, Windows 10: The Next Chapter, showcased an impressive vision and plan for: 1) transforming Windows, including free upgrades; 2) gaining relevance in mobile; 3) launching a new computing experience with HoloLens; and 4) reinventing group collaboration with Surface Hub. Based on what we saw today and on background conversations, Forrester believes that Microsoft’s […]
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Blog

Internet Of Things Software Platforms Will Become The Rage In 2015

Frank Gillett November 13, 2014
The hype around the Internet of Things was on full display over the last six weeks, with announcements and events from vendors such as ARM, Cisco, GE, IBM, Intel, PTC, and others. Much of the hype has focused on the possibility of saving lots of money because of all the new information that can help improve […]
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Blog

Microsoft Bets On Its Digital Platform And Sheds An Outdated Industry Focus On Operating Systems

Frank Gillett March 27, 2014
Microsoft's new CEO Satya Nadella just finished his first event, announcing Office for iPad, the Enterprise Mobility Suite, and a renewed commitment to Windows. Finally Microsoft has realized two key things: – Office should be on any device or web site that customers are using to get work done. See my colleague Phillip Karcher's take […]
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Lenovo Bets On The Mobile Mind Shift And Aims To Be A Digital Platform

Frank Gillett January 29, 2014
Lenovo’s made three strategic moves in just one month: 1) Buying IBM’s x86 server business, 2) Reorging into four business units – most importantly including one called “ecosystem and cloud group”, and 3) Buying Motorola Mobility. The later two are driven by the mobile mind shift – the increasing expectation of individuals that they can […]
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Blog

Google Bets On Internet Of Things And Connected Home, Not Just Data From Our Nest

Frank Gillett January 14, 2014
Google’s acquisition of Nest has stirred a lot of interest and reaction, some of it misguided. After talking to lots of reporters, here are ten quick thoughts on why Google bought Nest and what it means: 1.    Google bought Nest for talent and strategic perspective, not products or data. Nest is too small and not […]
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Blog

With China Mobile, Apple Finally Cuts To The Core Of The World’s Biggest Phone Market

Frank Gillett December 23, 2013
The deal between Apple and China Mobile has been a long time coming, with lots of folks disappointed it didn’t happen in September when the latest iPhones were announced. China Mobile is the world’s largest mobile phone operator, with 760 million subscribers. That’s more than 1 in 7 of all people alive, and, as my […]
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Blog

Emerging Services For The Digital Self Are A New Source Of Digital Disruption

Frank Gillett November 19, 2013
How much stuff do you own? The answer for most people ranges from a few changes of clothing to a large house full of possessions – your material self. It turns out that most of us also have a digital self – the information and items we create or that others collect about us. It […]
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Microsoft’s Surface Hardware Additions Show Creativity And Perseverance In Cracking Mobile Innovation

Frank Gillett September 23, 2013
Microsoft’s Surface generation 2 announcements today show that they are firmly committed to the hardware business for tablets and PCs, not just Nokia Windows Phones. See my colleague JP Gownder’s blog post for his take on how Microsoft will need to update branding and go-to-market to succeed. As with the original Xbox bet more than a decade […]
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Blog

The Battle To Serve Your Digital Self

Frank Gillett September 3, 2013
Forrester’s surveys show that individuals all over the world are using personal cloud technologies to store their personal and work stuff — files, contacts, photos, music, and videos — in online services. In the US, 77% of online adults use one or more of these services, while in Europe 61% do so. As a result, […]
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