Frederic Giron

VP, Research Director

Forrester Bio

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Profit Warning! A Software Asset Sprawl Will Weaken IT Service Providers’ Financials

Frederic Giron October 17, 2012
I recently reviewed a portfolio of about 600 software artifacts from 16 large IT service providers. This daunting exercise complements a research stream I have been working on since the beginning of the year on the future of the IT services industry. While I believe the move to software asset (SA)-based IT services will drive […]
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IT Services Markets In Asia: Preparing For New Growth Opportunities

Frederic Giron September 10, 2012
Last Friday, we hosted our first roundtable in Singapore focusing on the IT services industry in Asia. The goal of these quarterly events is to create a community of services leaders who can network and exchange ideas on the growth opportunities and challenges in the region. Senior leaders from 14 large services vendors gathered this […]
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Atos Aims To Cloud-Enable Chinese Companies

Frederic Giron August 14, 2012
  In November 2011, Atos and Yonyou (formerly Ufida) announced the creation of a joint venture dubbed Yunano™ aimed at the European SMB market. The two companies are at it again, this time focusing specifically on the Chinese domestic market.  I recently met with Herbie Leung, CEO of Atos in Asia Pacific, to discuss the partnership […]
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A Peek Into Capgemini’s Future Global Offerings Strategy

Frederic Giron July 24, 2012
During a recent global analyst event in Paris, Capgemini presented its strategy to a panel of market and financial analysts. It hinges on two main objectives: improving the resilience of the organization in an uncertain economic environment — especially in Europe — and finding new levers for margin improvements. From an operations point of view, […]
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Enabling The Shift to Software Assets: Accenture Software Shows Progress

Frederic Giron July 4, 2012
I recently finalized a report* on software asset (SA) based IT services, this time looking at vendors’ best practices in terms of governance, organization, skills, tools, and processes. Needless to say, the move to software asset-based services will have a huge impact on the traditional operating models of IT services firms. Obviously, IT services firms […]
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From Jugaad To Reverse Innovation

Frederic Giron May 22, 2012
Next month, I will be relocating to Singapore after two years in India. These two years have been an amazing learning experience for me, both from a personal and professional point of view. A very intense experience too! Of the few Hindi words I learned during my stint in India, there is one that I […]
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IT Service Providers Will Soon Face Operating Model Mayhem

Frederic Giron April 23, 2012
Several recent Forrester reports, including “Mobile Is The New Face Of Engagement,” have shown how new business success imperatives are pushing clients to change the way they leverage IT solutions. In my report “The Move To An Asset-Based Services Play,” I describe how IT service providers will have to adapt to these new rules of […]
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Why The Recent Infosys/Airtel Deal Is A Glimpse Into The Future Of IT Services

Frederic Giron March 7, 2012
Infosys announced last week that Bharti Airtel, India’s leading mobile service provider, has selected its WalletEdge platform to operate Airtel Money, the first mobile wallet service in India. This announcement is interesting from a few different perspectives. First, it will provide a new source of revenues for the Indian telecom industry, which has been struggling […]
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Is This The End Of India’s IT Services Success Story?

Frederic Giron February 27, 2012
I’m currently working on a report entitled “IP-Based Solutions Will Transform The Global IT Services Industry.” In a nutshell, I believe that the business model of IT services firms (consulting firms, systems integrators, and outsourcing firms) will transform from a traditional human capital-intensive model to a software capital-intensive model over the next five years. As […]
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Is Dell Finally Ready To Strengthen Its IT Services Activities?

Frederic Giron February 1, 2012
In an interview with the Economic Times in India, Dell announced yesterday that it was readying a war chest of about US$1 billion for IT services related acquisitions in India. Here is why I think this announcement is important for Dell: First, Dell needs to continue strengthen its global delivery network and industrialization capabilities. Dell […]
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Stormy Weather’s Ahead For The IT Services Industry?

Frederic Giron January 17, 2012
Infosys recently published strong fiscal Q3 results as revenue growth and operating margins were boosted by a falling rupee (down a sharp 11% sequentially). For the full year, however, the company revised its forecasts in dollars from 19% to 16% for FY2012 (April 2011 to March 2012) on account of a slowing business in Europe. […]
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Lack Of Vision And Planning Prevent Organizations In Emerging Markets From Technology Leapfrogging

Frederic Giron December 30, 2011
When I moved to India about two years ago, I arrived with my own expectations regarding emerging markets. One of them was that the lack of legacy IT applications and infrastructure would make these markets an ideal place for new technologies and delivery models like as-a-service to thrive. In other words, organizations in emerging markets […]
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IT Services Industrialization 2.0

Frederic Giron September 2, 2011
Mobility, cloud, and smart computing will drive tremendous growth and significant changes in the IT industry over the next few years. My fellow analysts have brilliantly covered these topics in the past few months. I would like to build on these views and focus more specifically on the productivity race that the IT services industry […]
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