Gene Leganza

Vice President, Research Director

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Blog

Kubernetes Is Going To Cost You — But Nobody Knows How Much

Lee Sustar August 27, 2021
The biggest barrier to wider Kubernetes (K8s) adoption in the enterprise may not a cumbersome customer resource definition or an incomprehensible service mesh but rather a skeptical CFO waiting for someone to provide them with a price tag for that cloud-native infrastructure. A recent FinOps Foundation survey with 195 respondents — 75% of whom reported […]
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Blog

The Total Economic Impact™ Of DEI: Why Diversity, Equity, And Inclusion Matter

Stephanie Slate August 25, 2021
Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly.
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Blog

Journey Mapping Q&A: How To Use Journey Maps As A Change Management Tool

Joana de Quintanilha August 24, 2021
CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.
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Blog

Zero Trust Doesn’t Mean Zero Breaches

David Holmes June 29, 2021
We occasionally get asked this question: “Would Zero Trust have prevented [insert high-profile breach]?” The breach in question could be Equifax, SolarWinds, or the United States Office of Personnel Management. We haven’t been asked (yet) about the announcement from Microsoft this month, where they acknowledged that they were a target of, and indeed had an […]
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Blog

Trusted Third-Party Phish Is The Catch Of The Day

Joseph Blankenship June 2, 2021
We warn users not to click on suspicious emails and not to open emails from untrusted senders to prevent users from being phished. Sender identity is one of the filtering mechanisms in email security solutions. But what happens when a trusted sender’s email account is compromised and an attacker uses that access to send emails […]
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Blog

Debunking Infosec Purity And Other Security Myths In The Wake Of Recent Attacks

Sandy Carielli May 21, 2021
Earlier this week, an op-ed published on The Hill sent information security (infosec) Twitter into a tizzy by blaming cybersecurity industry best practices for recent high-profile security breaches. For the security team at Forrester, the op-ed furthered a number of security myths that we felt compelled to bust here. Myth #1: The Best Infosec Pros […]
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Blog

Degree Requirements Are Poisoning Your Cybersecurity Talent Pool

Steve Turner April 22, 2021
There’s no shortage of obstacles holding back folks from finding meaningful employment in the cybersecurity sector. Some of these obstacles are imposed by human resources policies and the software used to automatically scan through resumes in a game of electronic buzzword bingo, one of the most insidious of these being the requirement of a college […]
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Blog

The Path To Automation In Europe And Its Impact On The Future Of Work

Dan Bieler March 26, 2021
This report provides tech and business leaders in Europe with a checklist to avoid making the biggest mistakes and develop a solid framework for automation projects.
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Blog

Call For Entries: The 2021 Enterprise Architecture Awards

Gene Leganza March 1, 2021
Most organizations started 2020 planning to tackle digital transformation, innovation, and customer obsession. But then the global pandemic exploded everyone’s agendas, requiring lightning-fast reprioritization and rapid implementation of technology solutions to address a drastically changing work environment. The best enterprise architecture (EA) teams were directly involved in responding to the crisis while continuing to enable […]
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Blog

Reflections On 2020: Cybersecurity Predictions Versus Reality

Heidi Shey February 8, 2021
You’re probably tired of hearing about 2021 cybersecurity predictions. This is something different. We’re taking a look back to what we predicted would happen in 2020 and grading our predictions. After all, why make predictions in the first place if we’re not going to reflect and assess ourselves afterward? When we make predictions, we aim to identify what is different that we think […]
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Blog

Bots Kept Jeff From Buying A PS5, And Sandy Had To Hear About It

Sandy Carielli November 18, 2020
It’s not that I’m not a gamer. I enjoy board games and card games: Trivial Pursuit, Settlers of Catan, SET, Hive. I’m up to level 3056 in Two Dots. As a kid, I played Super Mario Land on my brother’s Game Boy and Sonic the Hedgehog on the family Sega Genesis. But I’ve never been […]
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Blog

GAIA-X Must Be More Than Just Another European Infrastructure Provider, Or It Will Deliver No Value

Paul McKay November 12, 2020
Today Paul Miller, Tracy Woo, and I released our report that examines the market impact of the GAIA-X project. France and Germany announced an initiative in 2019, which was formalized as the GAIA-X Foundation in early October 2020. For our report, we spoke with several of the GAIA-X founders and studied its potential impact for […]
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Video

The Business Impact Of VDI

Mbenoye Diagne October 29, 2020

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Blog

Predictions 2021: Customer Insights Practices Continue To Evolve

Gene Leganza October 20, 2020
Firms have gotten better at acting on customer insights. So, what will customer insights leaders do in 2021 to ensure that this improved understanding moves the needle on CX? Something new and different. Learn why in our customer insights predictions for 2021.
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Blog

Drive Your Digital Business With Data — The Data Strategy Track At Forrester’s Data Strategy & Insights Forum

Gene Leganza September 28, 2020
Get a detailed preview of the data strategy track at the upcoming Forrester Data Strategy & Insights live virtual event.
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Blog

Rotten Phish Spoils Employee Experience

Jinan Budge September 24, 2020
When our colleagues Claire O’Malley and Brian Kime wrote their “Point/Counterpoint: The Ethics Of COVID-19 Phishing” blog in March, it turns out they were inadvertently predicting an event that took place this week: An employee took to social media to speak out about a highly insensitive phishing simulation. Tribune Publishing Company, publisher of newspapers like […]
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Blog

The 2020 Forrester And InfoWorld EA Awards Contest Winners Focus On Business Architecture, Digital Transformation, And Governance

Gene Leganza September 21, 2020
In the Forrester/InfoWorld Enterprise Architecture (EA) Awards competition, we look for the most dramatic stories of EA’s strategic leadership and concrete business impact. The winners of the 2020 Forrester/InfoWorld Enterprise Architecture Awards show the value of a close relationship with the business, a solid vision for enabling digital transformation, and effective governance practices — not […]
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Blog

NVIDIA Arms Itself To Terminate Intel’s Processor Dominance

Glenn O'Donnell September 16, 2020
NVIDIA just announced that it plans to acquire Arm Limited from SoftBank for $40 billion. The combination aims to conquer the enormous compute market that has long been dominated by the x86 architecture (and, thus, Intel and AMD). The x86 platform remains the leader in PCs and data centers, but the future growth prospects lie […]
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Blog

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins September 1, 2020
Amazon Launches Halo, Its First Wearable Health Device For The Average (Budget-Conscious) Consumer This week, Amazon launched Halo, a screenless wearable device that can monitor activity, sleep, temperature, BMI, and emotion. At $99.99 (plus a small monthly service fee for advanced features), the Halo Band sits closer to Fitbit’s fitness trackers (ranging from $99.95–$169.95) than the Apple Watch ($400-plus). It focuses on what consumers want most: tracking fitness-related activity, […]
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Blog

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins July 13, 2020
How Poor Pandemic Management Destroys A Brand As the rest of the UK started emerging from lockdown, the city of Leicester saw local restrictions reimposed due to a second wave of infections. Leicester’s garment factories, many of which are suppliers to UK-based online fashion retailer boohoo, were identified as the most likely cause of the new outbreak. An investigation into employee conditions found that factory workers were forced to work without any social […]
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