Glenn O'Donnell

Vice President, Research Director

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Opalis Was NOT Acquired By Microsoft

Glenn O'Donnell November 6, 2009
The IT management software and operations communities have been buzzing this week about reports that Microsoft acquired IT process automation vendor Opalis Software. We have unequivocally confirmed that this rumor is incorrect. Opalis has NOT been acquired by Microsoft. It remains an independent entity, at least for now. Opalis, based outside of Toronto, has repeatedly […]
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Glenn’s Picks for the ITSM Fusion 09 Conference

Glenn O'Donnell September 21, 2009
I am off to the annual itSMF USA conference in Dallas TX, better known as Fusion 09. This is expected to be the biggest and best IT Servcie Management conference yet and the pinnacle of the itSMF USA organizations progress to date. I hope these predictions come true because I am an avid supporter of […]
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CA Buys NetQoS: A New Network Management Juggernaut?

Glenn O'Donnell September 15, 2009
CA is a vendor that already enjoys a leading position in overall network management. Its 2005 acquisition of Concord, which brought along the assets of the previously acquired Aprisma, instantly moved CA from an also-ran to one of the clear leaders. Concord was good, and CA has an impressive track record of growing that business […]
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Configuresoft Nicely Fills an EMC Gap

Glenn O'Donnell June 1, 2009
From Forrester Blog for IT Infrastructure & Operations Porfessionals. EMC continues to tease the market with its management software ambitions, taking another step this week to build on its portfolio. On May 27, EMC announced its intent to acquire Configuresoft, a vendor of server configuration and change management (CCM) software. Forrester views this as a […]
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Configuresoft Nicely Fills an EMC Gap

Glenn O'Donnell May 30, 2009
EMC continues to tease the market with its management software ambitions, taking another step this week to build on its portfolio. On May 27, EMC announced its intent to acquire Configuresoft, a vendor of server configuration and change management (CCM) software. Forrester views this as a positive development for both companies but we eagerly await […]
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Is a CMDB even possible?

Glenn O'Donnell April 3, 2009
This is one of the most frequently asked questions I get in my many interactions with people on the topic of CMDB. The short answer is, “A CMS is possible, but the common model of CMDB is not.” I have even been challenged on Twitter that CMDB is nothing more than an endless time sink […]
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Don’t buy management tools for exoneration

Glenn O'Donnell September 17, 2008
One of the unfortunate legacies of management software is the still-too-universal force of exoneration as a purchase rationale. When the “blame game” kicks in, we turn to our management tools in an attempt to gather evidence that will exonerate us from blame. This is a dangerous, yet pervasive element of IT culture that must be […]
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CIs are People Too!

Glenn O'Donnell June 27, 2008
Well, actually vice-versa! The configuration management database (CMDB) is a hot topic these days in IT. With my arrival at Forrester, I am ambitiously building upon the solid foundation of thought leadership my colleagues have built on CMDB. One topic I wish to address is the notion that people (yes, you and me) are configuration […]
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