Heidi Shey

When a breach is announced most security & risk pros are not too surprised. Yet Uber found a way to make the industry raise our collective eyebrows when it was discovered that Uber not only suffered a breach in late 2016 and failed to notify affected parties, but leadership appeared to take things a step further by engaging in a conspiracy to conceal the event by paying hush money to the hackers/extortionists and hiding it from the General Counsel […]

Each year at the end of summer, several members of Forrester’s Security & Risk research team look back at publicly reported breach events and data privacy violations of the previous 12 months to spot trends and identify cases to feature where we feel there are lessons learned for S&R pros. In 2016, this was a […]

Is customer-facing breach notification and response a part of your incident response plan? If should be! This is the part where you notify people that their information has been compromised, communicate to employees and the public about what happened and set the tone for recovery. It's more art than science, with different factors that influence […]

Defining your data via data discovery and classification is the foundation for data security strategy. The idea that you must understand what data you have, where it is, and if it is sensitive data or not is one that makes sense at a conceptual level. The challenge, as usual, is with execution. Too often, data […]

When evaluating the top 10 critical success factors that will determine who wins and loses in the Age of the Customer in 2016, it comes as no surprise that privacy is one of them. In fact, privacy considerations and strategy augments all of the 10 critical factors to drive business success in the next 12 […]

In 2015, 26% of global security decision makers consider privacy as a competitive differentiator for their organization.* But what does that even mean? And how would an organization achieve this? Last week I was out in Las Vegas for Privacy. Security. Risk. and moderated a panel on this topic. Panelists included Michael McCullough (CPO, VP, […]

A guest post from researcher Enza Iannopollo. Upcoming changes to privacy regulation in the EU as well as rising business awareness that effective data privacy means competitive differentiation in the market makes privacy a business priority today. And this is not only relevant for tech giants: protecting both customer and employee privacy is a business […]

S&R pros, is there a Chief Data Officer (CDO) in your organization? Do you work with them? Previously, John and I wrote about the CDO role and how we believe that CDOs will help to drive security policy in the future because they can 1) directly tie business value to data assets, 2) have a […]

Did I pack socks? Check. Toothbrush? Check. Business cards, phone charger, passport? Check, check, and check. Do I know what I need to do and what not to do to protect myself, my devices and the company’s data while I’m on the road and traveling for work? [awkward silence, crickets chirping] S&R pros, how would […]

We are in a golden age of data breaches – just this week, the United States Post Office was the latest casualty – and consumer attitudes about data security and privacy are evolving accordingly. If your data security and privacy programs exist just to ensure you meet compliance, you’re going to be in trouble. Data […]

The mobile mind shift: what is it? Forrester defines the mobile mind shift as the expectation that any desired information or service is available, on any appropriate device, in context, at a person's moment of need. It’s the reality that your customers (and employees!) live in today, where mobility isn’t just about devices or apps […]

Business needs and requirements demand expertise and coordination for privacy programs and practices. As a result, chief privacy officers, data protection officers, and other designated privacy professionals like privacy analysts are a fast growing presence within the enterprise today. The International Association of Privacy Professionals (IAPP) is 16,000 members strong today (compared to 7,500 back […]

In a research world where we collect data on security technology (and services!) adoption, security spending, workforce attitudes about security, and more, there’s one type of data that I get asked about from Forrester clients in inquiry that makes me pause: breach cost data. I pause not because we don’t have it, but because it’s […]

What happens in Vegas shouldn’t stay in Vegas. I was out at BlackHat with other members of the Forrester team over a week ago (seems like yesterday!). It was two jam packed days of popping into briefings, guzzling copious amounts of green tea, and meeting new people and learning new things. In general, I like […]

“Enterprise rights management? What does that even mean?! You’re using security speak!” exclaimed my colleague TJ Keitt. TJ sits on a research team serving CIOs, and covers collaboration software. We were having a discussion around collaboration software and data security considerations for collaboration. “Security speak” got in the way. It wasn’t the first time, and […]

I’m very excited to kick off survey development for upcoming Forrester Forrsights surveys that will feature security content. Continuing on from previous years will be the Forrsights Security Survey. This is an annual survey of IT security decision-makers from North American and European SMBs and enterprises. New for 2013 is a Workforce Survey that will provide […]

Your customers are consumers too. They don’t turn into business bots when they set foot in the enterprise. Whether your organization sells a product or a service to enterprises or consumers, you’re interfacing with consumers who have opinions about security and privacy. S&R pros, you already know that you have to be on top of […]

Before we get too far along into 2013, I’d like to take a moment to reflect back on the events of 2012. Thanks to our friends at CyberFactors*, this is what we saw: Overall 1,468 (publicly reported) incidents. This includes everything from stolen laptops to external hacks to third party partners mishandling data to employees […]

One of the really cool things about this analyst gig is that we get to field client inquiry calls – 30 minutes where we hop onto the phone to speak with our clients and answer their questions about the topics that we cover. As of the week before Christmas, analysts on the security and risk […]