James Staten

VP, Principal Analyst

Forrester Bio

Author Insights

Blog

Now Is A Counterintuitive But Ideal Time To Drive A Companywide Innovation Campaign

James Staten 5 days ago
Amid the business disruption caused by COVID-19, opportunities arise to create new value.
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Blog

Partner With Telecom And Networking Empowerers For Tech-Driven Innovation Gains

James Staten March 4, 2020
At the PTC’20 conference earlier this year, I hosted a session with Asian finance investment leaders on why tech-driven innovations should be prioritized to ensure your company’s future market leadership. My panelists in this session were: Carlos Katsuya, chief investment officer and head of telecom, media, and technology for Asia, Europe, and MENA regions at […]
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Blog

Cloud, Edge, And Beyond

James Staten February 26, 2020
At the PTC’20 conference in Hawaii earlier this year, myself, Joe Weinman from XFORMA LLC, and Dave Temkin from Netflix conducted a power session on how new networking technologies (such as 5G), plus emerging software, computing, and storage approaches, are driving massive corporate IT transformations. These technologies are coming together to help clients drive up […]
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Blog

Peachtree Corners — One Of The Smartest Smart Cities

James Staten February 11, 2020
VP James Staten takes a look inside a smart-city initiative that allows companies to prove out a range of innovations in real-world conditions.
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Blog

Adaptive Enterprises Have The Need For Speed

James Staten February 5, 2020
CIOs and CMOs who successfully position their teams as customer experience drivers and digital transformers are successfully accelerating their investments with agility. In many of these same firms, however, they often face challenges from other business units who don’t see agile methods fitting their business processes. Pushing for agility with them doesn’t prove successful. Keeping pace with customers and […]
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Blog

How Leading Government Agencies Are Raising CX With Tech-Driven Innovations

James Staten January 9, 2020
VP James Staten provides three ways CIOs can improve CX with disruptive innovation.
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Blog

Make Edge Computing A Key Investment for 2020

James Staten December 16, 2019
Edge computing brings a long list of advantages for developers — but it’s not plug-and-play. VP and Principal Analyst James Staten provides the “decoder ring” you need to understand the complex technology.
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Blog

Breaking Down The 10 Need-To-Know Emerging Technologies

James Staten October 2, 2019
From natural language generation to quantum computing, a look at what's gaining traction and what it could mean for companies.
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Video

Use Cloud Platforms To Drive Your Tech-Driven Innovations

James Staten August 26, 2019
By investing in a cloud platform, you can get on-demand access to the next wave of emerging technologies. Learn how.
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Video

How CIOs Can Internally Drive Their Shift To #DigitalTransformation Driver

James Staten July 18, 2019
As a CIO, you play a crucial role in digital transformation. But the wider business may not recognize your contributors. Are you ready to fix that? Learn how.
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Blog

How 100-Year-Old Firms Stay Relevant

James Staten July 10, 2019
Legacy firms can be leaders, as a recent Forrester Leadership Boards meeting illustrates. Discover how U.S. Bank is investing to maintain its market leadership.
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Blog

The Key To Successful Health: Tech-Driven Innovations

James Staten July 1, 2019
Tech tools are working to improve health outcomes for employees and consumers. Read how.
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Blog

Protect Your Customers’ Lives Via Tech-Driven Innovation

James Staten June 17, 2019
For nearly every industry, a key aspect of this is proactively addressing any health issues or risks your customers face or may encounter in the future.
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Blog

Governments: Think Broadly With Your Tech-Driven Innovation Efforts

James Staten June 5, 2019
New Zealand’s Department of Internal Affairs can onboard a new supplier into their digital marketplace in as little as 12 hours, compared with the 12-to-18 months a traditional RFP process takes. Get an in-depth look at their innovative platform.
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Blog

How To Take Your Customer Value To A Massive New Level

James Staten May 28, 2019
As you know, Forrester is the market leader in customer experience (CX) analysis and guidance. Via our latest CIO-oriented report, we show you how the very strongest CX leaders dare to disrupt with technology-driven innovations (TDIs). Most firms do not empower their CIOs to be their digital transformation leaders, let alone have them drive their […]
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Blog

A Former Strategic IT Vendor Is Returning To CIO Value — VMware

James Staten May 6, 2019
The company that drove server disruption with its 1990s virtualization solution saw its value disrupted by cloud computing in the 2000s. It then struggled for years to extend its value to cloud effectively. In 2016, it finally embraced public cloud as the reality for enterprise digital transformation advancement but went Amazon Web Services-only. And it […]
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Blog

New Report Addressing Your No. 1 Requested Topic For 2019: Speed

James Staten April 23, 2019
(coauthored by John Rymer) The top priority for Forrester’s C-suite Leadership Boards? Faster responses to customer issues and opportunities. Technology and marketing teams have raised their software delivery speeds but are slowed by other parts of the organization that decide and act more slowly. In the digital era, the first firm to grasp an opportunity […]
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Blog

Forthcoming Innovation Insights

James Staten April 8, 2019
As you have heard from me before, in today’s age of the customer that is driven by digital transformations, to position your company for future market leadership, you must prioritize tech-driven innovations that deliver net-new values to your customers. To best achieve this aim, you must start with a companywide mission and CX-driven ideation efforts […]
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Blog

Telcos Must Prioritize Innovations That Extend Beyond Networking

James Staten April 1, 2019
Since the birth of cloud computing in early 2000, telecommunications companies have seen business growth thanks to these IT transformational partners. But as we head into the next 20 years of this digital transformation era, no one in the networking space should keep their focus purely on their networking business. With the emerging technologies of […]
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Blog

Innovation Platforms — Not Software-Only

James Staten February 25, 2019
Every enterprise should be using an innovation platform to help track, drive, and evaluate its innovation efforts. However, do not limit this effort to an innovation management software solution. As noted by my colleague, Dan Bieler, you need a continuum of collaboration tools. To help address this, the leading innovation platforms today have added on […]
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