Blog
As you would expect, I am fielding a lot of questions from clients about how to deploy, embed, and integrate AI into their workforce. Some of the questions imply a hasty workforce replacement strategy, others are more nuanced about how to prepare their workforce to use AI in their evolving work. But all of these leaders […]
Blog
Announcing “The Future Of Commerce (Europe-5)” Vision Report: Strategies From The US And Asia Pave The Road To Intelligent Commerce By front-loading exports and remaining largely insulated from US tariffs in H1 2025, Europe-5 (France, Germany, Italy, Spain, and the UK) businesses are planning for 10% US tariffs on many UK goods and 15% US […]
Podcast
How can marketing work with CX to improve customer experience? This week, Angelina sits down with senior analyst Brad Haag to dive into the world of marketing measurement and analytics. Brad shares how to accurately measure the impact of marketing efforts, the evolution of marketing mix modeling, and the role of data science in modern marketing strategies.
Blog
As nonhuman identities grow at breakneck speed, it may be easy to forget that the key to modern machine-identity security strategy success is its human elements. Learn more in this preview of our upcoming Security & Risk Summit.
Blog
As agentic AI becomes embedded in enterprise architecture tools, it’s not just automating tasks — it’s redefining the architect’s role. Learn five things enterprise architects can do to adapt to their new reality.
Blog
Making software development easier is only part of the AI-plus-citizen development story. The movement now has another raison d'être. Find out what it is and how it could impact your ability to scale AI.
Blog
Learn how Stripe and Bridge are driving stablecoin adoption in this conversation with Mai Leduc, head of product at Bridge, a Stripe company.
Blog
Basic Sales Training Is Failing Your Partner Account Managers When partner sales numbers fall short of expectations, the blame game begins: Fingers point at partners, products, or market conditions. Yet a common, overlooked cause is your own partner account managers (PAMs). If your PAMs are operating with only basic sales training, you’re leaving revenue on […]
Blog
The clock is ticking on SAP ECC’s end-of-support date in 2027, and the big question requiring your attention is: What’s your plan to get to SAP S/4HANA cloud? Learn the options in this preview of an upcoming peer discussion for Forrester clients.
Blog
Government instability is undermining key cybersecurity programs like CyberSentry and MITRE’s CVE cataloging, putting critical infrastructure and business operations at risk. This post explores how funding cuts and conflicting AI directives are creating dangerous gaps in threat detection and response.
Blog
Events are not an add-on. For B2B organizations, they can play a critical role in revenue process transformation. Learn how.
Blog
After being in the shadows for years, knowledge management has suddenly taken on a much more prominent role as a key strategic function.
Podcast
Cecilie Kobbelgaard was tasked with driving journey orchestration at Grundfos. But the Global Customer Journey Manager recognized that the organization needed the basics first. So, she led the development of a customer journey mapping “cookbook”, turned the cookbook into skills, built a journey atlas, and standardized the approach so different business units were working the […]
Blog
When investigating the evolving scope and practices of design, there are encouraging signs of progress. At the same time, persistent challenges still hinder design teams’ effectiveness.
Blog
Big tech economic impact headlines are engineered for attention. Apple recently announced a staggering US$600 billion investment in US manufacturing over four years — complete with fanfare around domestic chip and glass production.
Blog
The announced merger of Clari and Salesloft is undeniably a high-risk, high-reward gambit requiring exceptional leadership to navigate product and commercial challenges. Learn some of impact this deal could have on the revenue orchestration platform market.
Blog
As I move into my second six months of using AI daily, I’m convinced that its most overlooked role isn’t writing content (or even code) but creating tools. We all know how generative AI has shaken up software development, writing code at scale and collapsing cycle times. But AI isn’t just a writer — it’s a toolsmith.
Blog
AWS Summit New York City is a smaller cousin to the re:Invent mega-conference set for the late fall in Las Vegas, so most big announcements tend to wait until that event, but agentic AI won’t wait, despite its relatively modest take-up to date.
Blog
2025 marks the 28th year of Black Hat, and although it remains on the edgier side of corporate-focused cybersecurity conferences, it sometimes feels like the event is considering completely ditching its hoodie in favor of a collared shirt.
Blog
The struggle to balance single- and multisourcing decisions is pervasive. Because service engagement decisions are fragmented across the organization and made at the portfolio level — not the enterprise level — companies are constantly at odds.
