Jost Hoppermann

Vice President, Principal Analyst

Forrester Bio

Author Insights

BLOG

Temenos Acquires Kony — Two Leaders Unite

Jost Hoppermann August 29, 2019
Yesterday, Temenos announced its acquisition of US vendor Kony. Both Kony and Temenos are Leaders in the recent “The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2019.” This acquisition adds Kony Quantum, a low-code development platform, and Kony DBX to Temenos’ digital front-end product portfolio. Kony DBX is a digital banking engagement platform (DBEP), a […]
Read More
BLOG

Why Temenos’ Acquisition Of A Small AI Software Vendor Is Relevant Beyond The Size Of Its Business

Jost Hoppermann July 17, 2019
Temenos has announced that it has acquired Logical Glue, a small vendor of financial-services-specific AI software covering use cases like credit scoring and underwriting. While Logical Glue has been successful on its own, Temenos has not acquired the firm because of the size of its business: Temenos is positioning the acquired software capabilities as an […]
Read More
BLOG

Banks Have A Variety Of Islamic Banking Platforms To Choose From

Jost Hoppermann July 8, 2016
The World Bank explains Islamic finance as “equity-based, asset-backed, ethical, sustainable, environmentally and socially responsible finance.” In previous Forrester research, we have described many of the core principles of Islamic banking: limitations on interest, certain contractual considerations, and the prevention of gambling — which limits many of the speculative aspects of financial services. These principles […]
Read More
BLOG

Without Transformation, Banks Risk Shifting Down To Low-Speed Banking In 2015

Jost Hoppermann November 6, 2014
For several years, we have noted a shift in power from companies to customers. Customers call the shots; they can and do transfer their loyalty when they aren't catered to with engaging customer experiences. The age of the customer has reached the banking industry; as in other industries, banks must change the way they do […]
Read More
BLOG

Join The 2014 Financial Services Architecture Survey

Jost Hoppermann July 7, 2014
Banks and other types of firms in financial services typically like to know the answer to the question: “What are the others doing?” They leverage the answer when, for example, assessing their overall strategic position, planning for the transformation of their application landscape to a more powerful customer-centric approach, or determining the “best” sourcing approach […]
Read More
BLOG

The Banking Platform Market Grew Again – Banks Refocus On Customer-Facing Functionality

Jost Hoppermann June 24, 2014
Many of you know that Forrester has surveyed the global banking platform market since 2005. For 2013, we analyzed the deals of 29 vendors. Seven of these vendors – Infosys with Finacle, Misys, Polaris Financial Technology, SAP, SunGard, TCS with TCS BaNCS and Temenos – continuously participated since 2006. Earlier this year, we delivered a […]
Read More
BLOG

First Details Of Forrester’s 2013 Global Banking Platform Deals Survey

Jost Hoppermann February 12, 2014
Forrester began surveying global banking platform deals in 2005. For 2013, we evaluated about 1,600 banking platform deals submitted by 29 vendors and located in about 130 countries. Shortly, we will publish the final results of this evaluation. Today, I want to offer some initial trends: Counted deal numbers are the second highest ever. The […]
Read More
BLOG

Sophisticated Online, Internet, And Mobile Banking Solutions Help Banks Differentiate And Contain Costs

Jost Hoppermann October 22, 2013
The bank I mainly use for my daily banking needs does not offer that many examples of great customer experiences. The two reasons why my family continues to use that bank are the high number of ATMs in the area where we live and a very customer-oriented branch advisor. Our most recent interaction with that […]
Read More
BLOG

Haste Makes Waste — Take Your Time When Selecting Business Applications

Jost Hoppermann September 18, 2013
When my teenage son is interested in purchasing a mobile phone, some PC equipment, or a games console, he will typically spend weeks gathering the necessary information to arrive at a well-informed decision. He once told me that he feels this is necessary to make the best use of his savings — a trait that […]
Read More
BLOG

Influence Forrester’s Future Banking Apps Coverage

Jost Hoppermann September 11, 2013
Forrester’s latest survey on financial services architecture shows that financial services firms in general, and banks in particular, put a high priority on a few selected topics (see the figure below). Our banking-specific research for AD&D professionals has focused on topics like banking architecture, banking platforms including core banking, Internet and mobile banking (to be […]
Read More
BLOG

2011 Wasn’t Good, 2012 Was Great: Global Banking Platform Deals 2012

Jost Hoppermann January 23, 2013
Next week, I will present first results of Forrester’s 2012 global banking platform deals survey. A total of 28 banking platform vendors submitted their 2012 deals for evaluation. One year ago, the same set of deals would have included at least one more vendor: Sopra Banking Software’s solution portfolio now includes those of past survey […]
Read More
BLOG

Are You Ready To Move Away From Deterministic Build Or Buy?

Jost Hoppermann January 16, 2013
  One of our recent surveys on business applications shows that more than 60% of business and business technology (BT) decision-makers consider consolidating, rationalizing, and transforming their business applications a high or critical priority — business applications drive three of the top four software initiative priorities (see the figure below). If we include closely related […]
Read More
BLOG

Banking Platform Functionality Includes Support Of Regulatory Compliance

Jost Hoppermann June 27, 2012
During the past decade, I have worked with many analyst relations (AR) people as well as specialist AR firms. I have never blogged about them in the past, and I have no intention to do so in the future. Earlier this week, however, I saw that an employee of one of the specialist AR firms […]
Read More
BLOG

The 2012 Financial Services Architecture Survey Has Started

Jost Hoppermann June 1, 2012
When designing application infrastructure strategy, planning for the renewal of their application landscape, or assessing their overall strategic position, banks and other types of firms in financial services typically like to know the answer to the question: “What are the others doing?” Source: November 8, 2010, “Financial Services Firms Again Seek To Renew Their Application […]
Read More
BLOG

2012: The End of The World Or The Year Of Banking Platform Mergers And Acquisitions?

Jost Hoppermann February 17, 2012
Some people say that the old Maya calendar predicts that the world will end in the year 2012. Will this happen? Most likely no. Without judging anybody’s beliefs in this ancient calendar: Some experts say that the Maya calendar is like a five-digit odometer in your car: When it reaches 99,999 kilometers or miles, it […]
Read More
BLOG

The Merger Of Misys And Temenos — Moving Out Of The Gap Between Gorillas And Antelopes

Jost Hoppermann February 9, 2012
Less than a week ago, initial information became public that Misys and Temenos may intend to merge. On February 7, 2012, a press release stated that “Temenos and Misys today confirm that they have reached agreement in principle on certain key terms and are in continuing discussions regarding a possible all share merger of the […]
Read More
BLOG

Multichannel Needs Strategy, Tactics, And Speed

Jost Hoppermann June 27, 2011
For the past couple of months, we have been working on identifying best practices for application development and delivery teams executing on multichannel strategy. The related report will get published soon. We found that application development and delivery teams need to be successful in the magic triangle of delivering a multichannel solution: 1) tactically; 2) […]
Read More
BLOG

The Promises Of Vendor Service

Jost Hoppermann June 6, 2011
Just recently, I had an interesting customer experience — or, to be more precise, my daughter had it, as it involved her laptop computer from one of the top international Internet PC vendors. It was only a little defect — more an annoyance than a real fault. Since we bought “next business day service,” it […]
Read More
BLOG

The Multichannel Organization Revisited

Jost Hoppermann May 31, 2011
In 2006, Forrester found that organizational structure, internal enterprise goal systems, and most urgent business requirements were key obstacles on many firms’ journey toward broad multichannel solutions with rich cross-channel capabilities. At that time, a few advanced firms tried to establish a multichannel organization, an organizational layer to coordinate multichannel requirements and solutions between the […]
Read More
BLOG

First Details Of Forrester’s 2010 Global Banking Platform Deals

Jost Hoppermann March 7, 2011
Forrester began surveying global banking platform deals in 2005. For 2010, we evaluated about 1,200 banking platform deals submitted by 23 vendors and located in more than 130 countries. Shortly, we will publish the final results of this evaluation. Today, I want to offer some initial trends: Survey participants show mixed levels of success. There […]
Read More