Kate Leggett

Kate Leggett

Vice President, Principal Analyst

Latest Posts By Kate

Retailers Without Chat: A Missed Opportunity

Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works.

March 27, 2018

Top Trends That Shape CRM In 2018

Modern CRM is about better serving and supporting customers during their journey. It empowers companies to form an emotional bond with their customers by looking out…

January 24, 2018