Michele Pelino

Principal Analyst

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Predictions 2019: The Internet Of Things

Michele Pelino November 6, 2018

Business stakeholders and CIOs in both B2B and B2C environments are planning and deploying IoT solutions to power digital transformation initiatives to revolutionize customer relationships, enhance operations, and differentiate products. IoT deployment momentum brings challenges. Firms must identify strategies and methods to secure, manage, and support the rapidly growing number of smart, connected IoT devices […]

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IoT Software Platform Wave Evaluation Helps Firms Navigate The Complex Solution Landscape

Michele Pelino November 17, 2016

As businesses pursue digital initiatives, I&O execs must assist their line-of-business colleagues with addressing software, security, data, and business analytics integration complexity associated with deploying these IoT solutions. Digital opportunities to use IoT include: Building connected products. Product manufacturers are creating smart, connected products to differentiate their offerings and generate new revenue streams as well […]

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Telefónica Leadership Event 2014 Highlights Plans To Lead The Digital Telco Parade

Michele Pelino April 7, 2014

With Brownlee Thomas, Ph.D., Forrester Research Forrester recently attended the Telefónica Leadership Conference 2014, its annual global customer event that brought together more than 600 customers, partners and its Global Solutions leadership team. This year’s event was an exemplary mix of Telefónica and external content, including a keynote live video interview with former US President […]

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Internet of Things World Forum In Barcelona Highlights Emerging Connected World Momentum

Michele Pelino November 3, 2013

Last week, I attended the Internet of Things (IoT) World Forum event which was hosted by Cisco Systems in Barcelona, Spain. This inaugural event included more than 15 vendor sponsors such as AGT International, Oracle, IBM, SAP, and Zebra Technologies, and was attended by nearly 800 attendees including press and industry analysts. Breakout sessions addressed […]

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Key Steps To Capture The Value Of BYOD Programs

Michele Pelino May 2, 2013

  Results from Forrester's Q2 2012 Forrsights Workforce Employee Survey show that more than two-thirds of North American and European information workers who use a computer for work an hour or more per day personally choose the smartphones or tablets they use for work, and 46% of information workers personally choose work laptops that are […]

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Verizon Apps Store Unveiled At VDC Conference

Michele Pelino September 18, 2011

Last week Verizon held its Verizon Developer Community (VDC) Conference in Las Vegas, where the company unveiled an updated and newly branded Verizon Apps store, which replaces the VCast app store. The Verizon Apps store includes improved search capabilities through a partnership with Chomp. Verizon certifies the apps in the store and is reducing the time […]

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Amdocs Agrees To Purchase Bridgewater Systems For $215 Million

Michele Pelino June 22, 2011

Yesterday, Amdocs, a leading provider of customer experience systems, agreed to acquire Bridgewater Systems, a provider of policy, subscriber management, and network control solutions for mobile and convergent service providers, for US$215 million. The combined solution resulting from this acquisition will combine Amdocs’ existing BSS/OSS and customer experience solutions with network level information from Bridgewater’s […]

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Ericsson Enhances OSS Service Capabilities By Acquiring Telcordia

Michele Pelino June 15, 2011

Ericsson made a $1.15 billion offer to acquire Telcordia, a provider of operations support systems/business support systems (OSS/BSS) for telecom service providers. The Telcordia acquisition enables Ericsson to establish a leading position providing service fulfillment, service assurance, network optimization, and real-time charging services to wireless and wireline operators worldwide. Ericsson will gain Telcordia’s 200+ customers […]

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Themes From Management World 2011: Innovation And Collaboration Are Keys To Telecom Vendor And Service Provider Success

Michele Pelino May 28, 2011

Last week I attended the TM Forum Management World 2011 conference, which was held for the first time in Dublin, Ireland.  Over 3,500 attendees including nearly 200 service providers participated in the event, the largest group ever to attend the conference, which is sponsored by the TM Forum, a global industry association focused on helping […]

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Mobile Cloud Services Present New Vendor Opportunities

Michele Pelino March 21, 2011

Enterprises of all sizes are challenged with supporting a wide range of mobile devices and applications. In addition, empowered employees are circumventing the IT organization by purchasing their own mobile devices and downloading applications used for work from mobile app stores sponsored by mobile device manufacturers. Adding to this complexity are the accelerated mobile device […]

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Vendors Must Modify Strategies To Reach New Segments Of Mobile Workers

Michele Pelino January 22, 2011

Vendors in the mobility ecosystem are dramatically underestimating the demand for mobility solutions in the corporate arena. Why? Because they are missing demand that will come from two emerging segments of employees: Mobile Wannabes and Mobile Mavericks. When combined, these two worker segments account for 22% of all employees today, but by 2015 they will […]

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Enterprises Prepare For Verizon To Offer iPhone 4

Michele Pelino January 17, 2011

Last week Verizon Wireless announced it will begin selling Apple’s iPhone 4 to customers in February 2011. The new relationship between Verizon Wireless and Apple terminates the exclusive relationship AT&T had with Apple since 2007 to distribute iPhones in the US. Verizon Wireless will be able to address pent-up demand for iPhones among existing customers, […]

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Verizon Wireless Launches Its LTE Network: Let The 4G Wars Begin

Michele Pelino December 5, 2010

On December 5th, Verizon Wireless launched its Long Term Evolution (LTE) network in 38 cities and in over 60 airports. This deployment signals the beginning of the 4G/LTE wars. The fuss over 4G/LTE networks is based on significantly faster network speeds which enable a smoother, faster, less jittery video experience for customers. Verizon’s LTE network […]

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Mobility Solution Complexity Drives New Vendor Opportunities

Michele Pelino November 19, 2010

During the past year, many companies have revisited their corporate mobility initiatives, device support, and mobile application deployment strategies. In addition, a growing number of firms are prioritizing mobility initiatives as a key strategic focus, expanding the use of smartphone devices, and investing in a range of mobile applications to address the needs of employees […]

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Microsoft Releases Windows Phone 7, But Is It Too Late?

Michele Pelino October 17, 2010

Last week, Microsoft unveiled its Windows Phone 7 software, which is dramatically different from this company’s previous software for mobile devices. This new mobile operating system software provides an improved user interface, animated icons, a colorful touchscreen, and personalization features which enable users to customize aspects of the phone’s appearance and performance. In addition, these […]

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Mobility Momentum Intensifies Among Small And Medium-Size Businesses

Michele Pelino September 24, 2010

The mobility priorities of small and medium-size businesses (SMBs) are increasingly similar to those of enterprise organizations. Results from Forrester’s survey of IT decision-makers in SMB organizations with between 20 and 999 employees in North America and Europe show that 3 of the top 10 telecom initiatives in SMBs this year are related to mobility. […]

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Nokia Is Focused On The US Market – Will It Work This Time?

Michele Pelino September 24, 2010

Nokia recently announced that it will focus on expanding its US presence by strengthening relationships with communication service providers and developing smartphones to address US customer requirements. We have heard this US market focus refrain from Nokia multiple times during the past few years. Nokia is the leading handset manufacturer in many other regions of […]

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Sprint Stakes A Claim In The 4G Wireless Network Market Using WiMax

Michele Pelino August 22, 2010

During the past few months, telecom service providers including AT&T, Sprint and Verizon have highlighted their roadmaps and deployment plans for 4G network technologies. These 4G technologies include Long-Term Evolution (LTE) and WiMax networks. Enterprises in North America and Europe are in the early stages of 4G network adoption based on results from Forrester’s SMB […]

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Enterprise Mobility Inquiry Analysis: What Key Questions Are Clients Asking Forrester Analysts?

Michele Pelino June 26, 2010

Each year, Forrester analysts field over 20,000 inquiries on a variety of topics, which provide insight into the key issues and challenges facing our clients in a variety of roles, including CIOs, enterprise architects, vendor strategists, and marketing professionals. Forrester defines enterprise mobility as the ability of an enterprise to communicate with suppliers, partners, employees, assets, […]

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Multiple Mobile Application Development Approaches Present New Vendor Opportunities

Michele Pelino June 25, 2010

Enterprises are deploying a wide range of horizontal and vertical mobile applications. Results from Forrester’s 2010 Network and Telecom survey of IT decision makers at North America and European firms show that horizontal mobile applications such wireless email, have been implemented or are being implemented by 86% of firms, and calendaring and personal information management […]

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