Randy Heffner

Vice President, Principal Analyst

Forrester Bio

Author Insights

BLOG

Digital Legacy: The New Big Mistake

Randy Heffner October 4, 2018

The extensive industry activity and commotion about digital transformation — mobile, internet of things (IoT), machine learning (ML), cloud, APIs, microservices, and on and on — is all well and good, but while everyone is happily going along with the next new and way-cool digital thing, most are making a big mistake. Digital is great — and necessary — but […]

Read More
BLOG

Sorry, Kids: APIs Have Not And Will Not Kill SOA

Randy Heffner May 2, 2014

As I move about the industry talking about APIs (application programming interfaces) and the API economy — which hold important and transformative business opportunities — I’m frequently confronted with disparaging remarks about SOA (service-oriented architecture), as if it’s passé, gone, finito. It’s often in the way of (uninformed) assumptions about SOA. I hear things like, […]

Read More
BLOG

Are You Doing Techie Integration Or *Business* Integration?

Randy Heffner August 8, 2013

“Figuring out how to think about the problem.” That’s what Albert Einstein said when asked what single event was most helpful in developing the Theory of Relativity. Application integration is a problem. A big problem. Not to mention data, B2B, and other domains of integration. As an industry analyst and solution architect, what I’m most […]

Read More
BLOG

Digital Customer Experiences: Integration Opens A World Of Optimization Possibilities

Randy Heffner July 23, 2013

What if you could look over the shoulder of every one of your customers as they used your mobile apps, web pages, kiosks, and other digital channels? What could you learn? How might you use what you learn to dynamically adjust your digital experiences? In the days when web applications were king, this type of […]

Read More
BLOG

Digital Business Design Is The New Integration

Randy Heffner October 5, 2012

If your organization is like nearly every other one I've talked to in the past 20+ years, you have a spaghetti chart of integration connections between all the siloed applications that run your business. Your customer is fractured across five applications. Your fulfillment process is broken across eight applications. Just try to pull together the […]

Read More
BLOG

Products Are Going Digital -- What Leading Examples Are *You* Seeing Out There?

Randy Heffner July 27, 2012

Here's a flash of the blindingly obvious: More and more products are going digital. You know this, but what I'm interested in is how they are going digital and to what degree. I see three major aspects: (1) the product itself becomes digital; (2) a physical product adds digital technology; and/or (3) processes and context around a physical […]

Read More
BLOG

The Big Mistake With Business Architecture

Randy Heffner March 21, 2012

There’s a big mistake often made with business architecture — a very big mistake, yet a very subtle mistake. As you might expect, there are a number of mistakes one might make with business architecture, but there’s a particularly big and common one that multiplies its effect through all the others. The mistake is this: […]

Read More
BLOG

The Fallacy Of Architecting Behavioral Change With Social Technologies

Randy Heffner January 27, 2011

  Social networking is hot, and it’s smart to think about how your organization might use it to generate benefit equal to the market hype. As you develop your social technology strategy, it’s particularly important to steer clear of a fallacy of thought that often creeps into technology strategies for enterprise communication and collaboration. Oftentimes, […]

Read More
BLOG

Get On Board: A Copernican Shift In The Focus Of Your IT Delivery

Randy Heffner December 10, 2010

Step back and think: How would you answer the question, “What does your IT group deliver to your business?” Your answer will indicate how you think about the relationship between business and technology, and, in turn, it will affect your business agility and your business-IT alignment. If you answer anything close to “IT delivers and […]

Read More
BLOG

Business 2011 Gets Faster; Business Rules And SOA Policy Get More Important

Randy Heffner December 7, 2010

Can you remember a year when your business both (1) grew in a healthy way and (2) changed more slowly than the year before? Besides a company’s early startup years, such would be the exception, not the rule. So, in 2011, your business is likely to continue accelerating its pace of change. A recent Forrester […]

Read More
BLOG

Build Innovation Zones Into Your Architecture

Randy Heffner November 30, 2010

Forrester’s recent book, Empowered, describes the type of technology-based innovation by frontline employees that can cause nightmares for enterprise architects. New tools for business innovation are readily available to anyone, ranging from cloud computing and mobile apps to social networks, scripting languages, and mashups. Faced with long IT backlogs and high IT costs, frontline employees […]

Read More
BLOG

Your Future Needs A Type 4 Technology Strategy

Randy Heffner July 1, 2010

As I discuss with clients the developing notions of Forrester's Business Capability Architecture (see blog post #1 and blog post #2), I have found it important to distinguish between different levels of scope for technology strategy. The primary distinctions have to do with (a) the degree to which a strategy (and the architecture it promulgates) […]

Read More
BLOG

The Biggest Problem With SOA Isn't Really About SOA

Randy Heffner June 22, 2010

I'll soon have a client report out with interesting Forrester data about how SOA adoption continued apace during the Great Recession. In the meantime, Forrester partnered with TechTarget on a different SOA survey, primarily to TechTarget's readers, wherein we asked a wider range of SOA questions. The bottom line of all this data is that […]

Read More
BLOG

Get A Strong Focus For Your Approach To Cloud

Randy Heffner June 18, 2010

In discussions on cloud computing, I often talk to architects who have been told to create a "cloud strategy." This sounds appropriate enough, but there’s a devil in the details: When the task is "create a Technology X strategy," people often center strategy on the technology. With cloud, they aim to get a good definition of […]

Read More
BLOG

Business Capabilities Are The Strongest Foundation For Tech Strategy

Randy Heffner April 13, 2010

In developing a technology strategy for your organization, what will be your basis for deciding which technologies to pursue, when to pursue them, and how to implement them? In other words, what will be the foundation for your technology architecture and strategy? In considering this question, I assume we agree that technology strategy should directly […]

Read More
BLOG

Business Capability Architecture: Technology Strategy For Business Impact

Randy Heffner February 16, 2010

I talk commonly to architects that are under pressure to create a cloud strategy. Or an SOA strategy. Or a BPM strategy. Or an XYZ strategy. Many will add up a few of these point strategies and call it an overall technology strategy. It’s good to know where we’re going, but is this the right […]

Read More
BLOG

Policy-based SOA Will Enable Increased Business Value And Agility

Randy Heffner November 3, 2009

One of my favorite Forrester survey statistics to quote about SOA is the proportion of service-oriented architecture (SOA) users that see how important SOA can be for changing their business. In our Enterprise And SMB Software Survey, North America And Europe, Q4 2008 (taken after the start of the current economic crisis), 38% of Global […]

Read More
BLOG

Is Your Organization Planning For (Or Doing) Cloud Computing? We Want To Talk To You!

Randy Heffner October 13, 2009

Forrester Principal Analyst, Randy Heffner is currently conducting research on how enterprise architects should incorporate cloud computing into their organizations’ IT strategies and architectures. He is looking for enterprise architects to interview — architects that have experience with evaluating Cloud offerings, if not actually using them. In the research, Randy is considering three broad categories […]

Read More