Rich Lane

Senior Analyst

Forrester Bio

Author Insights


Announcing The Updated-For-2020 Forrester Wave™: Artificial Intelligence For IT Operations

Rich Lane November 3, 2020
Today, we released the “The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020.” We looked at the top 11 vendors in the market and evaluated them across 33 criteria. Infrastructure & operations (I&O) pros looking for a new way to monitor and manage systems in the digital age can use artificial intelligence for IT […]
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How Do We Measure Success In The Modern Hybrid World?

Rich Lane April 7, 2020
Companies are refreshing metrics across application security, content management, customer relationship management, DevOps, loyalty, networking, vulnerability risk management, etc. But what does this look like for infrastructure and operations (I&O) teams? Many metrics that IT uses date back at least 20 years. Common metrics include mean time to repair (MTTR), customer satisfaction, tickets by status, […]
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