Sharyn Leaver

Vice President, Group Director

Forrester Bio

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Organizational Design Needs Deep-Rooted Change

Sharyn Leaver July 9, 2018

Every day, executives lean in and light up when we describe the virtues of operating with true customer obsession, vowing to make a change . . . . . . and then they return to their reality. The entrenched design of their companies’ organization holds them back. Our research asserts that any modern organization needs […]

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CIOs: Life In The Fast Lane

Sharyn Leaver April 27, 2016

The pace of business – heck, the pace of life, gets faster and faster. Faster processing, faster delivery, faster innovation – and faster adoption and abandonment of that innovation — is the reality we all live in today. Leaders run fast businesses to win and to stay apace or in front of dynamic customers and […]

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Your Business Technology Strategy: Go Fast Or Go Home

Sharyn Leaver March 29, 2016

CEOs and their leadership teams are at a crossroads as technology underpins virtually all customers’ expectations and unlocks new sources of customer value. The choice is rather straightforward: invest heavily in business technology (BT) to win, serve, and retain customers, or flounder under the weight of legacy IT. The choice is obvious, isn’t it? We […]

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CIOs Move From Custodians To Digital Stewards in 2016

Sharyn Leaver November 2, 2015

We’ve been telling you that you need to transition from strictly managing an IT Agenda to owning a BT Agenda, too. 2016 is the year that needs to happen: your CEO will be looking for you to drive digital in your company — and increasingly digital is becoming your business. At the center of your […]

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The Technology Skills Needed To Deliver In A Customer-Obsessed Organization

Sharyn Leaver June 22, 2015

Digital technologies have shifted control into the hands of your customers. Your customers are now independent, active agents in everything, from selecting the channels and platforms they prefer, to the very definition of your brands. As CIO, you’re in an enviable position and are more essential to your firm’s success than ever. You have the […]

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Q&A With Jeroen Tas, Chief Executive Officer, Informatics Solutions and Services, Philips Healthcare

Sharyn Leaver June 11, 2014

Our Forum For Technology Management Leaders in London starts tomorrow and I'm very excited about the program that we have been able to put together across the two days. On day one, we will be hearing from Jeroen Tas, Chief Executive Officer, Informatics Solutions and Services, Philips Healthcare, about how he and his team have […]

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Q&A With Oliver Bussmann, Group Chief Information Officer, Group Managing Director, UBS AG

Sharyn Leaver June 6, 2014

In advance of next week’s Forrester’s European Forum For Technology Management Leaders in London (June 12-13), we had an opportunity to speak with Oliver Bussmann, one of our industry keynote speakers, about digital business and how UBS is responding to the challenges of digital disruption and to rising customer expectations. Oliver Bussmann joined UBS in […]

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Introducing a New Program for CIOs at the World's Largest Firms

Sharyn Leaver September 6, 2013

As the Practice Leader for the CIO role at Forrester, I have talked at length with many of our CIO clients about how they’d like to engage with Forrester – particularly when it comes to our Forrester Leadership Board community. Our current CIO Group is a robust community and I wanted to learn more. A […]

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Introducing A New Peer Network For EA Executives

Sharyn Leaver September 6, 2013

We’ve been talking to many of you in the last year about improving our Forrester Leadership Boards for Enterprise Architecture Professionals — our peer collaboration program for senior executives. In our research, we found there was a clear distinction between the executive audience: the enterprise architects and the leaders of strategy, planning and innovation for […]

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The Demand For Speed Is Accelerating — And IT Isn't Keeping Up

Sharyn Leaver March 13, 2012

Speed and agility are at the heart of business today — and, unfortunately, those are two areas in which IT is falling short. Two trends — neither of which is going away anytime soon — are impacting this increased need. Consumerization is rapidly changing the expectations of today’s information workers. In too many instances that […]

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Infusing EA Into Your Business

Sharyn Leaver March 7, 2012

In today’s business environment, the pressure to change, and change quickly and often, is growing, thanks to the proliferation of empowered customers, emerging global markets, regulation (and deregulation), and growing social responsibilities. For the past several years, I’ve worked with CIOs from all types of industries as they’ve worked to transform the culture, the tactics, […]

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CMOs And CIOs Tackle Technology: Q&A With Robert Mead, CMO And Michael Mathias, CIO At Aetna

Sharyn Leaver September 14, 2011

Recently my colleague David Cooperstein and I had the opportunity to meet with Robert Mead and Michael Mathias, the CMO and CIO respectively at Aetna. They will be speaking at our upcoming CIO-CMO Forum on September 22 in Boston, so this serves as a bit of a preview to what should be an eye opening […]

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Conquering The Technology/Marketing Divide

Sharyn Leaver August 29, 2011

Forget Brad and Angelina (or "Brangelina" for those that are more plugged in to pop culture than I), the new "it" couple is the CIO and CMO. Why? In the digital world we live in today, which Forrester defines as the Age of the Customer, empowered buyers demand a new level of customer obsession. That means firms […]

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Follow The Conversation From Forrester's IT Forum 2011

Sharyn Leaver May 25, 2011

Today we’re kicking off Forrester's IT Forum 2011 at The Palazzo in Las Vegas. Prepare for three exciting days of keynote presentations and track sessions focused on business and technology alignment. Use the Twitter widget below to follow the Forum conversation by tracking our event hashtag #ITF11 on Twitter. Attendees are encouraged to tweet throughout […]

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Q&A With Michael Ali, VP & CIO, Harman

Sharyn Leaver May 20, 2011

I am so looking forward to hearing from our keynoters next week at the Forrester's IT Forum 2011. Poised to be one of the most informative – and entertaining – will be Michael Ali, VP & CIO, Harman International. Michael will discuss how integration, not alignment, is the ultimate goal for CIOs who are determined to […]

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Forrester's IT Forum 2011 Puts You In The Driver Seat

Sharyn Leaver March 18, 2011

IT leaders are at a crossroads. To thrive in today's — and tomorrow's — rapidly changing digital world, they must move beyond the elusive idea of business and IT alignment, where business leaders are in the driver seat and IT leaders play a supporting and lagging role. Rather than plodding along in alignment, it's time to […]

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Vote For Forrester's IT Forum 2011 Theme

Sharyn Leaver October 25, 2010

Are you ready for Forrester's IT Forum 2011? Mark your calendars for May 25-27 in Las Vegas and June 8-10 in Barcelona — and help us design an event that is as relevant and productive for you as possible. We've come up with three potential draft themes and need your vote for the best IT Forum […]

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Stephen Gillett On The Changing Role Of The CIO: Your Questions Answered

Sharyn Leaver May 21, 2010

A couple of weeks ago, we asked you to submit your questions for Stephen Gillett, EVP, CIO, and GM, Digital Ventures, Starbucks. Stephen will be giving a keynote address on how to elevate the role of the traditional CIO to that of a digital business leader next week at Forrester’s IT Forum. Thank you for […]

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Your IT Organizational Model Is SO 2009!

Sharyn Leaver May 18, 2010

Is it me or do you feel like everyone is restructuring their IT organization – or at least talking about it? Chatter among CIOs often turns into a debate over the merits of plan-build-run models versus demand/supply models – or any other IT model du jour. So, I was eager to get my hands on […]

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Starbucks' Stephen Gillett Weighs In On The Changing Role Of The CIO

Sharyn Leaver May 7, 2010

Forrester’s IT Forum 2010 is right around the corner, and much of Forrester’s research community is gearing up for a great event. Having spent a considerable amount of time working on the content, I’m really pleased with how the industry keynotes are taking shape. If the growing attendance figures are any indication, our theme of “making […]

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