Steven Peltzman

Chief Business Technology Officer

Forrester Bio

Author Insights

Blog Experienced A Cybersecurity Incident

Steven Peltzman October 6, 2017
Today, we announced that experienced a cybersecurity incident this week. To date, our investigation has determined that the attack was limited to research reports made available to Forrester clients on There is no evidence that confidential client data, financial information, or confidential employee data was accessed or exposed as part of the incident. […]
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CIOs: 5 Steps To Take Digital Disruption From Theory To Reality

Steven Peltzman October 7, 2015
As CIOs, we all know digital disruption is happening at a rampant rate. The challenge we face is moving it from theory to reality. An executive at a client company recently posed the following questions to me: “How do you actually innovate and defend against this digital disruption without blowing up the budget? How do […]
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Business As Usual Not An Option For Customer-Obsessed CIOs

Steven Peltzman May 18, 2015
As Forrester’s own Chief Business Technology Officer, I’m immersed in our strategic view that consumers and businesses alike demand outstanding customer experiences and expect them more than ever before. In fact, it’s so important to us that we are being measured against the Customer Experience Index (CX Index™) on delivering a great customer experience. The trouble is I’m […]
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