Retail
AI In Retail? Nope — Start With Automation
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination…
Latest Posts By Sucharita
Drive revenue with CX
Retail
Retailers Still Struggle To Differentiate Through Customer Experience
The barrier has never been lower for retail shoppers to compare offerings and try new companies. Superior customer experience (CX) helps foster loyalty, and at…
June 26, 2018
Retail
Customer-obsessed marketing
Differentiate with digital
Drive revenue with CX
All Brands Need A Full-Fledged Digital Commerce Strategy
The internet has enabled brands to sell more of their products to an ever-expanding universe of shoppers, but digital distribution has also added complexity to…
May 17, 2018
Differentiate with digital
Drive revenue with CX
Retail
Will Your Company’s Digital Transformation End Up As A Bold Decision Or A Bust?
In digital transformation, there’s a fine line between fearlessness and foolishness. Bad decisions can have all the trappings of a bold new strategy: a costly…
April 30, 2018
Retail
Drive revenue with CX
The NRF Big Show Was A Mix Of Old And New Discussions
Last week’s NRF Big Show at the Javits Center in New York City is the industry’s largest confab and its timing (as most retail fiscal…
January 22, 2018
Retail
Target Buying Shipt Won’t Make Same-Day Delivery Any Easier
Target announced yesterday that it acquired a startup in the grocery delivery space called Shipt for $550MM. If you’re familiar with Instacart, you get the…
December 14, 2017
Drive revenue with CX
Retail
Retailers’ CX Slips In 2017
Across industries, improvement in CX leads to growth in total revenue. Facing stiff competition on- and off-line, retailers need to invest in superior CX…
December 7, 2017
Differentiate with digital
Predictions
Retail
Predictions 2018: Customer-Obsessed, Data-Driven Retailers Will Thrive In 2018
In a world of hyper-adoption – and hyper-abandonment – successful retailing in 2018 comes down to obsessing about your customer’s experience. It’s a tall order:…
November 14, 2017
Differentiate with digital
Who Would’ve Thought GameStop Has One Of Retail’s Best Innovation Playbooks?
Because it has over 4,000 physical retail stores but more than 60% of video game sales are projected to move online by 2020, GameStop is…
May 11, 2016
Differentiate with digital
Can Content Really Drive Commerce?
In a recent Forrester-Shop.org study, we found that 70% of online retailers are investing in “content” in the coming year. What sort of content…