Vasupradha Srinivasan

Senior Analyst

Author Insights


Contact Centers During COVID-19

Vasupradha Srinivasan July 27, 2020

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Help Your Chatbots Break The Scale Barrier In 2020

Vasupradha Srinivasan January 29, 2020
My first interaction with a chatbot was seven years ago. A comical avatar popped up when I was trying to renew my auto insurance and offered help. But help it did not. I still gave the brand brownie points for trying to engage, because back then it was a novelty. But we can all agree […]
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