In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile…
Enterprises are sitting on mountains of unstructured data — 61% have more than 100 terabytes, and 12% have more than five petabytes! Luckily, there are mature…
This is an amazingly accelerated time to be alive. During my nearly 50 years on the planet, we have increased by many orders of magnitude…
Courtesy photograph: A. Chakravarty Grocers Are Partnering For Digital Growth The last few months have been a watershed of new deals around…
We’ve been analyzing the sacred myths of the platform economy and revealing the real practices that platform businesses have mastered. This is work from our…
We’ve just released a major new report, “RQ: Assess Your Readiness For Working Side By Side With Robots And AI.” Automation technologies — from AI to…
Question: How can we harness the power of artificial intelligence while preserving civilization? Answer: We must civilize AI. Here’s an example. The National Transportation…
Tying CX performance to monetary incentives backfires. Every time. Often in spectacular, unforeseen ways. And while we have seen some firms take…
What CX trends will affect customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences.
If you had half an hour with a board member and you wanted to get coaching from them about how to communicate with them about…
