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Five Factors That Make Deep Learning Different - Go Deep Baby!

Mike Gualtieri May 16, 2017

At the highest conceptual level, deep learning is no different from supervised machine learning. Data scientists start with a labeled data set to train a model using an algorithm and, hopefully, end up with a model that is accurate enough at predicting the labels of new data that is run through the model. For example, […]

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AI Is Not An Exception – Technology Has Always Taken Jobs

Mike Gualtieri May 12, 2017

Yes, AI will take jobs away from many workers – our relatives, friends, and neighbors. So too have all technologies created throughout human history. We invent things to make things easier and the impossible possible. The invention of the wheel made transport easier. Gutenberg’s printing press put lots of monk’s out of business. The chainsaw […]

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Are You On An Agile+DevOps Journey? Don’t Miss Out On Continuous Testing Services!

Diego Lo Giudice May 2, 2017

It happens often in conversations with clients that I realize they have disjointed initiatives going on to support their digital transformation. The most dangerous parallel initiatives are those where, on one side, they are changing their development teams to become more Agile, but a separate initiative in the same enterprise exists where their Operations folks […]

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Not too late to catch Digital Transformation Forum, 2017

Stephen Powers May 1, 2017

The moment of truth for your digital re-invention has arrived. Digital technology has rendered your legacy systems obsolete, and has liberated your customers to adopt – and abandon – your offerings at a moment’s notice. You already know it’s time to change. You need to transform your firm to meet your customers’ expectations and ensure […]

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Forrester Methodology To Select Business Intelligence Implementation Service Providers

Boris Evelson April 28, 2017

Business Intelligence (BI) pros continue to look for outside professional services. Forty-nine percent of decision makers say their firms are already engaging and/or expanding their engagements with outside data and analytic service providers, and another 22% plan to do so in the next 12 months. There are two main reasons for this sustained trend: The […]

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Is Business Intelligence (BI) Market Finally Maturing? Forrester Three Big BI Market Predictions

Boris Evelson April 17, 2017

No. The buy side market is nowhere near maturity and will continue to be a greenfield opportunity to many BI vendors. Our research still shows that homegrown shadow IT BI applications based on spreadsheets and desktop databases dominate the enterprises. And only somewhere between 20% and 50% of enterprise structured data is being curated and […]

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Amazon Connect - The Elephant In The Room In The Customer Service Space

Kate Leggett March 29, 2017

Amazon just launched a preliminary cloud contact center offering, built on AWS. It offers an IVR, natural language understanding via Lex, queueing and routing and telephony infrastructure. It supports basic self-service interactions, and phone interactions. The best videos to explain what Amazon Connect does is at: Getting Started With Amazon Connect  and Introducing Amazon Connect.  Even […]

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Aprimo’s Acquisition Of ADAM Software Signals Market Consolidation

Nick Barber March 18, 2017

Marketing resource management (MRM) vendor Aprimo snatched up ADAM Software, which bolsters Aprimo’s digital asset management (DAM) capabilities and reinforces the consolidation and convergence that we predicted.    There are a lot of small DAM vendors, but there has been a move to consolidate. Specifically, the capabilities of MRM, DAM, and content marketing platforms (CMP) […]

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Sysadmins: You're All Developers Now

Chris Gardner March 17, 2017

In a past life I was a system administrator, or "sysadmin". I enjoyed it, but even in those halcyon days of remoting into servers and driving to the office at 2 AM (hoping the server room wasn't on fire), I knew I had a limited shelf life. It wasn't until years later that I fully understood why: […]

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Customer Success Should Be A Team Sport

Kate Leggett March 9, 2017

Customers hold the power in their relationships with businesses. Today, it's not enough for businesses to deliver products. Customers expect them to deliver outcomes and success. To do this, businesses must understand who the customer is, what their pain points are in achieving their business goals, and must help them choose the right products to […]

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Fourteen Machine Learning Solutions For Data Scientists - Which One Is Best For You?

Mike Gualtieri March 7, 2017

The Power To Predict Is Mighty Yogi Berra once said, "It's tough to make predictions, especially about the future." It is tough indeed, but enterprises that can make probabilistic predictions about customers, business processes, and operations will have an edge over enterprises that can't. These predictions don't have to be macroscopic to be consequential. Predictions […]

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Introducing The New NTT DATA

Liz Herbert March 3, 2017

This week, NTT DATA brought together a select community of industry and financial analysts to introduce the new NTT DATA, following the recent acquisition of Dell Services. Though not a well-known brand to most, NTT DATA wants to change that and has launched a series of new campaigns to run on TV and in major […]

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Don’t Be Fooled -- DAM Is Still Relevant

Nick Barber February 24, 2017

If you think digital asset management solutions are a relic of the past or a graveyard of static assets then you’re dead wrong. While complementary technologies like web content management, content marketing platforms, and product information management offer DAM-like capabilities, most marketers still prefer to use a dedicated DAM. But how do you determine if […]

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Five Shades Darker? – What The Diageo “Indirect Access” Judgement Really Means For SAP Customers

Duncan Jones February 21, 2017

At last, exactly two years later, the long-awaited sequel to my hit, if overly censored, blog post: Five Shades Of Grey (How software buyers and license managers should be compliant without being submissive). The trigger is the SAP vs Diageo verdict, which generated a lot of hysterical blogging and tweeting with dire predictions for SAP […]

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What Exactly The Heck Are Prescriptive Analytics?

Mike Gualtieri February 20, 2017

Prescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn’t that what all analytics should be about? A hearty “yes” to that because, if analytics does not lead to more informed decisions and more effective actions, then why do it at all? Many wrongly and incompletely define […]

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Scifi Version Of AI Is Not Available Yet

Mike Gualtieri February 19, 2017

Spark Summit East came to Boston this year and I was there to enjoy it including being interviewed by Dave Vallente and George Gilbert about Apache Spark and AI on The Cube. We talk about the waning of the term "Big Data" , but get quickly into the future of AI and Apache Spark.

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Get ready for Business Intelligence market next wave of M&A

Boris Evelson February 17, 2017

Business intelligence (BI) is a runaway locomotive that keeps picking up speed in terms of enterprise interest, adoption, and spending levels. The result: Forrester now tracks 73(!) vendors in the segment. Their architectures and user interfaces vary, but they support similar use cases. Forrester started the original research with fewer than 30 vendors in 2014 and ended […]

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Futurology Episode 4: The Future Of The Connected Workplace

Michael Facemire February 17, 2017

This post was authored by Claudia Tajima, Researcher at Forrester.   On the second part of the forth episode of our Futurology webinar series, Mike Facemire, Julie Ask and James McQuivey convened to discuss the future of the connected workplace. Looking forward, they discussed what change in the workplace will look like and what it […]

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This Valentine’s Day, Pause and Appreciate Flower Logistics...

Phoenix Zhang February 14, 2017

Over the past few days, Boston has been slammed by multiple snow storms.  This causes challenges for my pending flight to San Jose, but another deadline looms:  some roses might not be able to make it to Boston on time for Valentine's Day. Only someone deeply concerned with Supply Chain and Logistics worries about delivery […]

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Top Trends For CRM In 2017 - It's All About Differentiated (Digital) Experiences

Kate Leggett February 7, 2017

We’re firmly in the age of the customer, where customers – not executives – decide how customer-centric their companies are. And while good customer experiences can help control costs, executives are more interested in their potential to fuel sustainable top-line growth. Forrester defines CRM as: The business processes and supporting technologies that support the key […]

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