Differentiate with digital
Apple’s 10th Anniversary Of The iPhone – What’s Next?
Apple celebrated the 10th anniversary of the iPhone with both updates to its existing product lineup and the opening of the Steve Jobs Theater in…
artificial intelligence (AI)
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Customer-obsessed marketing
The Global Digital Marketing Gap
Over the past few years, I was lucky enough to travel to many different places: in most European countries, in the US, in Brazil, in…
September 6, 2017 | Thomas Husson
Maximize value of tech
AI-Fueled Customer Service Delivers Real Results
AI will change the nature of work. Look at the rise of driverless cars and ridesharing — two services that are fueled by AI. Customer…
August 23, 2017 | Kate Leggett
Differentiate with digital
Applying Artificial Intelligence And Robotics To The Customer Journey
Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new automation opportunity in the age of the…
July 31, 2017 | J.P. Gownder
AI Will Fundamentally Transform Customer Service
AI improves the economics and capabilities of everything around us. Amazon and Netflix recommend products based on our history, Yahoo and Facebook tag photos, Waze…
July 27, 2017 | Kate Leggett
Customer-obsessed marketing
Google Keeps Chuggin’ Along
Two significant things happened yesterday: Google released its Q2 earnings and yours truly was on Bloomberg to talk about it. Obviously, one of…
July 25, 2017 | Collin Colburn
Unlock The Business Value Of Data Science, AI, And Advanced Analytics
It is the best of times, and the worst of times to be a data scientist (apologies to Charles Dickens). It is the best of…
July 25, 2017 | Kjell Carlsson
Maximize value of tech
Differentiate with digital
Privacy, security & risk
Black Hat Buzzword Bingo 2017
Every year at Black Hat, the buzzword factory is in full swing. Last year the word of the day was Artificial Intelligence or Machine…
July 24, 2017 | Chase Cunningham
Lessons Learned From The Recent British Airways Outage
Like many others, we are trying to wrap our heads around the recent British Airways outage, an event so far-reaching and arguably avoidable that…
June 15, 2017 | Naveen Chhabra
Cognitive Search Is The AI Version Of Enterprise Search
Written by Emily Miller, Senior Research Associate Stop Wasting Time More than half (54%) of global information workers are interrupted from their work a few times or…