Retail
AI In Retail? Nope — Start With Automation
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination…
artificial intelligence (AI)
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A Reality Check On Natural Language For Conversational Computing
Conversational computing has our attention. We have been talking to machines since as far back as 1961, when the world’s first digital speech recognition system,…
August 7, 2018 | Leslie Joseph
Uber Shutters Self-Driving Truck Group; Autonomous Freight’s Future Remains Bright
This week, Uber announced that it would close down its self-driving trucks business unit to focus on autonomous passenger vehicles. In July 2017,…
August 1, 2018 | Laura Koetzle, Salvatore Schiano
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Cloud Empowers Innovations
This value was strongly reinforced at Google Cloud Next ’18 this week. Several enterprises talked through how cloud services like Google Cloud Platform…
July 25, 2018 | James Staten
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Technology Innovation: It’s Time For CIOs To Step Up Their Game
CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis…
July 3, 2018 | Brian Hopkins
The Rise Of AI-Fueled Speech Analytics: Key Takeaways From Forrester’s New Wave™
The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market:…
June 28, 2018 | Ian Jacobs
The Five Use Cases For AI In The Contact Center
Increasing channel diversity and automation will make interactions more complex, requiring highly skilled agents and intelligent processes to assist them. Here’s my take on five…
June 7, 2018 | Art Schoeller
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Five Best Practices To Scale Data Science Across The Enterprise
Nearly all firms want to do more with data science. However, executives and data scientists alike are frustrated by the difficulty of turning new initiatives…
June 5, 2018 | Kjell Carlsson, Ph.D.
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Retail
Just Released: Top Retail Tech Investments For 2018 — Overview
In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which…
May 31, 2018 | Brendan Witcher
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SAP Leonardo Is Growing Up
Here are a few thoughts from the SAP Leonardo Center launch in Singapore in early May. The good news: Since we last reported on…