The Five Use Cases For AI In The Contact Center
Increasing channel diversity and automation will make interactions more complex, requiring highly skilled agents and intelligent processes to assist them. Here’s my take on five…
artificial intelligence (AI)
Latest Posts
Build an insights-driven org
Five Best Practices To Scale Data Science Across The Enterprise
Nearly all firms want to do more with data science. However, executives and data scientists alike are frustrated by the difficulty of turning new initiatives…
June 5, 2018 | Kjell Carlsson, Ph.D.
Drive revenue with CX
Retail
Just Released: Top Retail Tech Investments For 2018 — Overview
In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which…
May 31, 2018 | Brendan Witcher
Build an insights-driven org
Differentiate with digital
SAP Leonardo Is Growing Up
Here are a few thoughts from the SAP Leonardo Center launch in Singapore in early May. The good news: Since we last reported on…
May 22, 2018 | Leslie Joseph
AI’s Insatiable Appetite For Silicon Requires New Chips
One breakthrough of AI is deep learning: a branch of machine learning that can uncannily identify objects in images, recognize voices, and create other…
May 21, 2018 | Mike Gualtieri, Christopher Voce
At Build 2018, Microsoft Augments Developers With AI And Open Source
At Microsoft Build 2018 in Seattle this year, Satya Nadella confirmed Microsoft’s strategy to bring AI everywhere and to everybody. Microsoft (MS) is making it…
May 9, 2018 | Diego Lo Giudice
Differentiate with digital
Transforming Healthcare Through Technology
I have dedicated my career to healthcare technology. Why? Because I am passionate about putting the patient at the center of their care and believe…
May 5, 2018 | Arielle Trzcinski
Wanted: Professionals Involved In Their Firm’s AI Strategy — Take Forrester’s Latest Survey!
Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives. AI adoption started in earnest…
May 1, 2018 | Elizabeth Cullen, Michele Goetz
Putting Emerging Technologies Like AI To Work
In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those…
April 30, 2018 | J.P. Gownder
Customer-obsessed marketing
AI Helps Marketers Target The Right Customers, Across The Right Channels And Content At Scale
Songshan Ciyou Temple near Raohe night market, Taipei There’s a sense of urgency in Asia to capitalize on AI, not only to compete but…