artificial intelligence (AI)

Artificial intelligence (AI) has the potential to fundamentally remake the nature of firms, employment, and how work gets done. Get insights into the development of AI.

Insights

Podcast

Avoiding AI Gone Wrong: The Challenges Of Testing AI Applications

What It Means 3 days ago
As AI-infused applications expand their reach, a question persists: How do you test the unknown? VP and Principal Analyst Diego Lo Giudice tackles that question — and more — in this week’s episode.
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Blog

Apple’s $200M Acquisition Of Xnor.ai — A Snapshot Into Our AI-On-The-Edge Future Via Your iPhone

Kjell Carlsson, Ph.D. 4 days ago
(Jeremy Vale coauthored this post.) Cellphone manufacturers are struggling to differentiate themselves. In the ads from the late 2000s, new phones were sleeker, faster, contained more memory, and could even have a touchscreen. Fast-forward to today, and only the almighty camera receives attention. Apple’s acquisition of Xnor.ai is the latest move in the battle for […]
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Blog

The Three Megatrends For Customer Service In 2020

Kate Leggett January 16, 2020
As AI and automation move deeper into customer service, new areas will be impacted including staffing, processes, and culture.
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Video

Shatter The Seven Myths Of Machine Learning

Kjell Carlsson, Ph.D. January 3, 2020
Think you know enough about machine learning? Senior analyst Kjell Carlsson identifies some surprising misperceptions to help you increase your machine-learning literacy.
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Blog

AI Is Transforming Fraud Detection In The Financial Services Industry

Meng Liu December 30, 2019
I believe most people who own credit cards have experienced fraud or false positives (a non-fraud transaction declined), and so have I. Three months ago, I experienced overseas credit card fraud with an amount around $3,000 USD; my bank is still investigating the case. What gave me a deeper impression was the complicated procedures of […]
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Blog

“Autonomous Procurement” Is A Really Dumb Idea

Andrew Bartels December 19, 2019
Four reasons to be cautious about the role of AI in procurement.
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Blog

Just How Much Do Design And Data Science Collaborate?

Andrew Hogan December 18, 2019
Findings from our recent survey show that there's room for improvement.
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Blog

A Roundup Of Key Machine-Learning Announcements From AWS re:Invent

Leslie Joseph December 4, 2019
For data science practitioners, machine learning developers or insights-driven business leaders, here are the key announcements from Amazon's AWS re:invent 2019 show that you should care about.
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Video

The 11 Vision-ary Computer Vision Platforms That Democratize Developing And Deploying AI Solutions

Kjell Carlsson, Ph.D. November 27, 2019
Senior Analyst Kjell Carlsson describes how computer vision platforms can help develop and deploy a broad range of CV models at scale.
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Video

Adobe’s Artificial Intelligence And 3D Offerings Drive Creative Efficiency And Scalable Experiences

Nick Barber November 15, 2019

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Blog

Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

Chris Gardner October 30, 2019
Read the top three predictions for the automation market from Forrester Research analyst Chris Gardner.
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Blog

Predictions 2020: AI Aspirations Will Both Sizzle And Simmer

Srividya Sridharan October 30, 2019
In 2020, companies will become laser-focused on AI value and accelerate adoption. Get Forrester's top three predictions for AI in 2020.
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Blog

Behavioral Data Is The Key To Success With AI-Powered B2B Marketing

Steven Casey October 28, 2019
B2B marketing’s AI-powered future is closer than you think. In just a few years, AI has progressed from a promising enabling technology found in a few B2B applications to a staple of modern martech. The data that powers this machine-driven marketing — and delivers the experiences today’s B2B buyers expect — comes in many different […]
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Blog

Reflections On Industrial Transformation ASIA-PACIFIC (ITAP) 2019 In Singapore

Achim Granzen October 24, 2019
I am excited about the state of industrial transformation and industry 4.0! We have come quite a ways over the past few years — not just in technology but, crucially, in how we approach and leverage it in an industrial context. When I first talked to manufacturers of heavy machinery about preventive maintenance around six […]
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Blog

UiPath Layoffs Have Little To Do With The RPA Market

Craig Le Clair October 24, 2019
UiPath has reduced its workforce by several hundred employees.[i] The business has grown at an incredible pace, as have several other providers such as Automation Anywhere. Overall, there is nothing we see that indicates a flattening or slowing of robotic process automation (RPA’s) growth. The layoffs have more to do with the challenges of scaling […]
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Blog

Voice Of The Attendee: Data And Analytics Strategy, AI/ML, CX, And Growth

Srividya Sridharan October 22, 2019
Learn the topics that data professionals want to hear about most at the upcoming Data Strategy & Insights Forum.
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Blog

The Forrester Wave™: Robotic Process Automation Services, Q4 2019 Is Here!

Leslie Joseph October 15, 2019
The hype around robotic process automation (RPA) continues unabated, as does the hypergrowth. I am happy to announce the availability of the first-ever Forrester Wave™ evaluation of RPA services. Forrester clients can read the report here. The RPA market has shown some interesting trends of late: As Craig Le Clair and I established earlier this […]
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Blog

The Key To Your AI Transformation: Think Like A Supervillain

Kjell Carlsson, Ph.D. October 4, 2019
Want to take over the world using AI? Contrary to popular belief, AI technology isn’t going to design a plan for AI-enabled world domination for you. (And don’t hold your breath, it won’t be doing so anytime soon.) Instead, it is on you to identify the untapped, world-changing business opportunities that best leverage AI’s unique […]
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Blog

A Lesson On Facial Recognition, Privacy, And GDPR From The Far North

Kjell Carlsson, Ph.D. October 4, 2019
What can a small Swedish town near the Arctic Circle teach you about GDPR and computer vision? You might be surprised. Senior Analyst Kjell Carlsson provides an intriguing case study.
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Blog

Breaking Down The 10 Need-To-Know Emerging Technologies

James Staten October 2, 2019
From natural language generation to quantum computing, a look at what's gaining traction and what it could mean for companies.
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