AI Insights

Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 was canceled due to the pandemic. This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […]

The future of work for application development and delivery professionals will look very different. Learn how to prepare for it today.

Photo by Abhinav Sunil The intersection of how technology platforms are evolving and how it both affects and aids sustainability is a topic that Forrester’s sustainability team is currently studying. We spoke with Dr. Suku Nair, one of the most respected computer scientists in the country. He currently heads the SMU AT&T Center for Virtualization […]

Artificial intelligence and analytics are increasingly critical to retailers’ ability to win, serve, and retain their customers. But the landscape of technologies is vast and advancing rapidly, so it can be hard to understand which technologies are overhyped and which have real business value. Retail execs read about initiatives such as Amazon Go and Walmart […]

Software takes part in almost everything we do, and yes, we do trust that it works! OK, sometimes it fails and it drives us nuts, but in most cases, it does what we expect it to do. How have we learned to trust that software works? Through positive experiences with software that meets our expectations. […]

Today, Forrester published a report on how “Modern Smart Applications Are Transforming Supplier Value Management” (available to Forrester clients). It explains why AI was relatively slow to reach the procurement function and also what changed to belatedly power a wave of innovation. I cite several examples, both from large SVM software suite vendors and from […]

近几年，随着人工智能算法的不断突破，自然语言处理（NLP）技术也有了突飞猛进的发展。它很快从一个研究性课题发展成为了全球企业都可应用的成熟技术。知识图谱、智能文档提取以及基于AI的文本分析能力使得NLP技术在各个垂直领域和业务流程中有了更好的应用。点击“阅读更多”了解具体细节。

Interest rates are low. The Fed is dovish. Strong balance sheets exist across the titans of tech. What does it all mean? Well, you are seeing the open salvos in an arms race in industry-focused tech as this combination of financial factors make the technology market prime for consolidation. A shining example is Microsoft’s announcement of its intention to acquire Nuance Communications for $19.7 billion in an all-cash transaction. Microsoft will complement its recently developed healthcare cloud […]

After a brief hiatus, the Insights Beat blog series is back, where I will continue to feature and curate the latest research and thought leadership from our business insights, data, analytics, and AI research team. It’s been a fast start to the year, and there is so much amazing research that the team has published […]

Chatbots haven't lived up to their promise. Learn the the three common missteps firms make in rolling out their chatbot initiatives.

Many solutions have already adopted technologies we introduced in AI 2.0. Check out how banks and insurers in APAC benefit from NLP.

Software Development, Past And Present Shortfalls As digital accelerates, so does the demand for business applications. And the complexity of building business applications is growing, despite all the innovations we’ve created during the past 20 years. Decision-makers have tried leveraging prepackaged business apps on-premises and now also in the cloud — only to find they […]

When technology and human ingenuity combine the result is Intelligent Creativity, a process that will redefine the how, who, and what of today's marketing.

Digital transformation is coming to corporate banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients. Enterprise clients have lived with a subpar experience for far too long. Now these clients are starting to demand change. They […]

Principal Analyst Achim Granzen examines how Singapore’s AI governance initiatives can serve as a model for other organizations.

在过去的几年里，您是否听到过很多关于人工智能(AI)的论述？AI是神秘的，是变革性的，是令人兴奋的，是让人恐惧的，是无处不在的……这些摇摆不定的论述在未来也将继续听到。但是，在前所未有2020年，有一件事变得非常清楚：企业需要找到一种安全地、富有创造性地、大胆使用AI的方法。点击“阅读更多”了解具体细节。

Learn why data and tech governance initiatives must evolve to embrace ethics and risk this year.

De plus en plus, les CDOs rejoignent la table des comités exécutifs d’entreprise. Maintenant, il faut qu’ils comprennent ce qu’on attend d’eux. Le monde a changé, et les décideurs dans les sociétés l’ont bien compris. Ils cherchent des indices qui peuvent les aider à mieux comprendre le nouveau contexte dans lequel ils opèrent. Ils ont […]

Decision-makers cast a widening net for insights into their customers and operations: 85% of decision-makers prioritize the use of data insights, incorporating quantitative information into the decision-making process. And their demands have become more sophisticated — not just historical views of performance but actionable insights to guide decisions. Moving from dashboards and reports to advanced […]