Maximize value of tech
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AWS Broadens Focus On Innovation Acceleration
At its AWS Summit in San Francisco this week, Amazon Web Services announced a series of new services and GA’d a few from Re:Invent but…
artificial intelligence (AI)
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Customer-obsessed marketing
Drive revenue with CX
Modernize Your Martech Stack for Moments
The world is changing and with it, consumers’ expectations of experiences and communication from brands. The paradigm for customer engagement is shifting from large, monolithic…
April 5, 2018 | Julie Ask
Financial services
How To Ride The Technology Wave (And Not Get Swept Away)
AI, blockchain, chatbot, digital identity, etc. — there’s enough emerging technology in financial services to fill a whole alphabet book. And it’s difficult not to…
March 29, 2018 | Oliwia Berdak
New Tech: Transportation Technology And The Self-Driving Economy
Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the…
March 22, 2018 | Carlton Doty
Drive revenue with CX
Privacy, security & risk
The Insurance Industry Is A Prime Target For AI Technologies And Solutions
In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies.
March 21, 2018 | Gordon Barnett
The Industrial Internet Comes Of Age In China
A few weeks ago, the China Industrial Internet Summit — the country’s leading industrial internet conference — was held in Beijing. Dozens of leading manufacturing…
March 16, 2018 | Danny Mu
Differentiate with digital
Drive revenue with CX
Financial services
Fintech Has Grown Up
Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more…
March 12, 2018 | Oliwia Berdak
Customer-obsessed marketing
Personality And Empathy Are The Keys To Success With Bots And Virtual Assistants In B2B Marketing And Sales
Chatbots and virtual assistants (VAs) may be built on artificial intelligence and create customer experiences through digital personas, but the success you realize from them…
March 11, 2018 | Steven Casey
Build an insights-driven org
AI Unlocks The Business Intelligence In BI
In most enterprises, data access is a fait accompli: 72% of global data and analytics decision makers say that they can access the data they…
March 2, 2018 | Boris Evelson, Kjell Carlsson, Ph.D.
It’s Me, Not You – Our Dysfunctional Artificial Intelligence Relationship
We have a tendency to blame technology when things go wrong. I’m the first to admit that after years of working in the technology industry…