artificial intelligence (AI)

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Focus On The Quadruple Aim For Success With AI In Healthcare

Arielle Trzcinski September 6, 2018

For Artificial Intelligence In Healthcare, The Quadruple Aim Isn’t Just A Goal — It’s A Requirement There is enormous excitement around using artificial intelligence in healthcare, and at the same time, there is growing consensus among healthcare organizations (HCOs) to focus on the “quadruple aim.” This includes improving the customer experience, driving better outcomes, lowering costs, […]

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New Tech Spotlight: Fintech Investments Reach All-Time High In Q2 2018

Carlton Doty September 6, 2018

Fintech is white-hot. Venture capital and private equity firms just can’t get enough of it. You’re probably thinking that fintech has been hyped for years now, but Q2 2018 turned out to be the largest quarter of private investment dollars we’ve seen in this category — EVER. Fintech is a parent category of technology that includes […]

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AI In Retail? Nope — Start With Automation

Rob Koplowitz August 10, 2018

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. But these sensational accounts miss an important piece of the AI learning curve. A complex infrastructure of end-to-end process automation underpins the flashy technology reflected on the […]

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A Reality Check On Natural Language For Conversational Computing

Leslie Joseph August 7, 2018

Conversational computing has our attention. We have been talking to machines since as far back as 1961, when the world’s first digital speech recognition system, the IBM Shoebox, was released. The Shoebox could recognize digits and a grand total of 16 words. Cut to half a century later: Humanity is trying hard to fall in […]

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Uber Shutters Self-Driving Truck Group; Autonomous Freight's Future Remains Bright

Laura Koetzle August 1, 2018

This week, Uber announced that it would close down its self-driving trucks business unit to focus on autonomous passenger vehicles. In July 2017, we predicted that logistics and shipping firms would replace human-driven double- and triple-freight trailers with human-directed platoons of autonomous trucks and fully autonomous trucks as quickly as practicable and legally permitted. Does this […]

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Uber Shutters Self-Driving Truck Group; Autonomous Freight’s Future Remains Bright

Laura Koetzle August 1, 2018

This week, Uber announced that it would close down its self-driving trucks business unit to focus on autonomous passenger vehicles.  In July 2017, we predicted that logistics and shipping firms would replace human-driven double- and triple-freight trailers with human-directed platoons of autonomous trucks and fully autonomous trucks as quickly as practicable and legally permitted. Does this […]

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Cloud Empowers Innovations

James Staten July 25, 2018

This value was strongly reinforced at Google Cloud Next ’18 this week. Several enterprises talked through how cloud services like Google Cloud Platform are not just sources of application agility and on-demand infrastructure but are platforms providing high-value access to technology chains they can leverage confidently for innovation efforts. For example, Larry Colagiovanni, vice president […]

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Technology Innovation: It's Time For CIOs To Step Up Their Game

Brian Hopkins July 3, 2018

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]

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Technology Innovation: It's Time For CIOs To Step Up Their Game

Brian Hopkins July 3, 2018

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]

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The Rise Of AI-Fueled Speech Analytics: Key Takeaways From Forrester's New Wave™

Ian Jacobs June 28, 2018

The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint. Based on our comprehensive criteria, Forrester identified CallMiner and NICE as Leaders in the space today. Forrester’s clients can […]

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The Rise Of AI-Fueled Speech Analytics: Key Takeaways From Forrester's New Wave™

Ian Jacobs June 28, 2018

The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint. Based on our comprehensive criteria, Forrester identified CallMiner and NICE as Leaders in the space today. Forrester’s clients can […]

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The Five Use Cases For AI In The Contact Center

Art Schoeller June 7, 2018

Increasing channel diversity and automation will make interactions more complex, requiring highly skilled agents and intelligent processes to assist them. Here’s my take on five valuable use cases for AI in the contact center.

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Five Best Practices To Scale Data Science Across The Enterprise

Kjell Carlsson, Ph.D. June 5, 2018

Nearly all firms want to do more with data science. However, executives and data scientists alike are frustrated by the difficulty of turning new initiatives into business impact at scale. Outside of well-established use cases — such as risk scoring or optimizing search results — data scientists regularly complain that their solutions can take months or even […]

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Just Released: Top Retail Tech Investments For 2018 — Overview

Brendan Witcher May 31, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […]

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SAP Leonardo Is Growing Up

Leslie Joseph May 22, 2018

Here are a few thoughts from the SAP Leonardo Center launch in Singapore in early May. The good news: Since we last reported on Leonardo, SAP is clearer about what Leonardo actually is and has more mature messaging and interesting customer examples to share. Leonardo itself, though, continues to be a work in progress. So, […]

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AI's Insatiable Appetite For Silicon Requires New Chips

Mike Gualtieri May 21, 2018

One breakthrough of AI is deep learning: a branch of machine learning that can uncannily identify objects in images, recognize voices, and create other predictive models by analyzing data. Deep learning can use regular CPUs, but for serious projects, data science and AI engineering teams must use AI chips such as GPUs that can handle […]

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AI's Insatiable Appetite For Silicon Requires New Chips

Mike Gualtieri May 21, 2018

One breakthrough of AI is deep learning: a branch of machine learning that can uncannily identify objects in images, recognize voices, and create other predictive models by analyzing data. Deep learning can use regular CPUs, but for serious projects, data science and AI engineering teams must use AI chips such as GPUs that can handle […]

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At Build 2018, Microsoft Augments Developers With AI And Open Source

Diego Lo Giudice May 9, 2018

At Microsoft Build 2018 in Seattle this year, Satya Nadella confirmed Microsoft’s strategy to bring AI everywhere and to everybody. Microsoft (MS) is making it easier for its huge worldwide development community, encompassing enterprises, partners, and single developers to infuse AI vision, speech, language processing, and more in applications building. As I wrote in this […]

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Transforming Healthcare Through Technology

Arielle Trzcinski May 5, 2018

I have dedicated my career to healthcare technology. Why? Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If not, […]

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Wanted: Professionals Involved In Their Firm's AI Strategy — Take Forrester's Latest Survey!

Elizabeth Cullen May 1, 2018

Forrester Launches New Survey On AI Adoption There’s no doubt that artificial intelligence (AI) is top of mind for executives. AI adoption started in earnest in 2016, and Forrester anticipates AI investments to continue to increase. Leaders are quickly waking up to AI’s disruptive characteristics and the need to embrace this emerging technology to remain […]

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