AI Insights

The integration of artificial intelligence (AI) is revolutionizing how organizations operate, offering unprecedented opportunities to boost efficiency and drive innovation. Yet, alongside this immense potential comes a layer of complexity that requires deliberate strategy. AI is doing more than just enhancing systems; it’s reshaping how organizations allocate resources, advance capabilities, and achieve growth. Its influence touches every corner of an operating model, challenging leaders to not only capture the power of AI but to create meaningful value with it. The path forward is both exciting and intricate, filled with the promise of transformation and the need for thoughtful navigation. Get the latest AI insights and strategic perspectives from Forrester analysts and experts.

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Insights

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AI Search Is Growing Faster Than Its Business Model

Emily Collins 5 minutes ago
Big Tech earnings this week put a spotlight on the monetization dilemma at the heart of AI-integrated search. The growth of Google’s AI Mode is proving to be a double-edged sword: investments in conversational search are fueling Google’s fastest year-over-year search query growth in five years, but the company’s advertising revenue growth slowed to 12%, […]
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Your Customers’ AI Agents Will Never Give Up 

Christina McAllister 1 hour ago
Personal AI agents will increase service volume - and will expose unresolved demand that customer effort used to keep out of sight. Use that unresolved demand to find the problems now that customers shouldn’t need to chase you about in the first place.
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Google Public Sector Summit 2026: AI Moves From Possibility To Mission

Sam Higgins 2 hours ago
When Forrester wrote about the creation of Google Public Sector in 2022, the question was whether Google could build the industry credentials to compete more seriously for government business. Four years later, the conversation has changed. At the Google Public Sector Summit 2026 on October 20 in Washington, DC, there wasn’t one major announcement that […]
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Predictions 2027: Human Connection Will Be The Next Battleground For Customer Success And Service

Kate Leggett 8 hours ago
AI will reshape how customers engage with brands in 2027, but automation alone won’t create differentiation. Human expertise, empathy, and trust will become increasingly important to delivering standout experiences.

Frequently Asked Questions

What are AI insights?​

AI insights are the meaningful patterns and learnings generated by applying artificial intelligence to data. They help organizations uncover trends, predict outcomes, and make more informed decisions by turning large volumes of information into actionable business intelligence.​

Why is an AI strategy critical for businesses today?​

An AI strategy ensures that investments in data, models, and talent support business goals rather than isolated experiments. It helps organizations prioritize use cases, manage risk, and focus resources on initiatives that deliver measurable value and competitive advantage.​

What challenges do organizations face when adopting artificial intelligence?​

Organizations often face challenges with data quality, talent shortages, and integrating AI into existing systems and workflows. Governance, ethics, and trust are also major concerns. Successfully adopting AI requires both technical capabilities and effective organizational change management.​

How do companies measure AI adoption success?​

Companies measure AI success by outcomes and adoption. Common metrics include time to value, ROI, model performance, and how widely AI tools are used across teams. Ongoing measurement ensures that AI initiatives deliver sustained impact, not just technical results.​

How does Forrester help clients with AI insights and strategy?​

Forrester helps leaders turn AI insights into decisions and action. Through research, frameworks, and advisory support, Forrester guides organizations in assessing maturity, selecting technology, aligning teams, and reducing risk to achieve real business outcomes from AI.​

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Predictions 2027: Humans Reclaim Content Creation; Machines Dominate Content Consumption

Chuck Gahun 8 hours ago
AI is changing not just how content gets created, but who, or what, consumes it. In 2027, brands will prioritize authentic human expertise while adapting content strategies for a world increasingly mediated by machines.
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Couchbase Converges The Agent Data Stack Around Operational Data

Indranil Bandyopadhyay 21 hours ago
AI agents executing complex workflows may need to combine operational and analytical data, persistent memory, semantic retrieval, and access to tools within a single reasoning loop. Together, these services make up the agent data stack. When teams build that stack from separate services, they have to integrate each service and keep copied data in sync, […]
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Anthropic’s Founders’ Letter Has The Right Ideals, But Reality Will Decide

Mike Gualtieri 1 day ago
Here we go. Anthropic filed its S-1 on October 26, the formal start of its IPO. The financials will get the headlines, but read the founders’ letter at the beginning of the S-1. It describes how AI should be brought into the world as if from the AI company you would design from scratch: intelligence […]

Scale Your AI Strategy To Maximize ROI

Unlock the blueprint for AI success. Discover how to align strategy, prioritize impactful use cases, and close the talent gap — everything you need to expedite ROI and achieve tangible success through AI.

Blog

Don’t Block All The Bots — They Might Be Shopping For Your Customers

Emily Pfeiffer 2 days ago
Bot and agent management is crucial for preventing attacks from unwanted bots. But in retail, blocking all agents can block shoppers, too.
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Predictions 2027: The Outcome Economy Hits Enterprise Software, And Reality Hits Back

Kate Leggett 2 days ago
The enterprise application is no longer the center of value creation. In 2027, AI, digital sovereignty, and changing software economics will push technology leaders to rethink how they govern enterprise outcomes.
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Basware Unveils Governed Agentic AP Automation

Meng Liu 2 days ago
At Basware’s VIP customer event in Dublin last week, the company set out an ambitious direction for invoice lifecycle management. Its roadmap brings together agentic AI, invoice data, payment fraud prevention, and e-invoicing compliance. The strategy reflects how the accounts payable (AP) automation market is changing. Touchless invoice processing remains important, but it’s becoming a […]
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Tokenomics: The Economics Of AI Value Realization

Tracy Woo 3 days ago
What is tokenomics? How do I manage token costs? Does tokenomics matter if I only purchase AI copilot subscriptions? Questions like these dominate the bulk of my client conversations. Tech leaders believe tokenomics is simply a token cost management exercise — it isn’t. Tokenomics may be one of the most misleading terms in the AI […]
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Banks Can’t Block Their Way Into The Agentic Future

Alyson Clarke 3 days ago
Five banks have moved to block third-party AI agents from operating inside customer accounts and making transactions. Given the risks and uncertainties surrounding agentic AI, those banks’ response to AI agents having accessed their customers’ accounts is understandable. Banks are right to be concerned about fraud, unauthorized transactions, privacy risks, liability, and regulatory accountability. AI […]

Who Controls AI In 2027?

As AI transforms B2B go-to-market strategy, technology, security, and customer experience leaders must balance control with adaptation. Forrester’s Predictions 2027 guides, blogs, and webinars reveal what that requires.

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LogicMonitor Elevate 2026: AI Doesn’t Care About Your IT Silos — Neither Should You

Christy Punch 3 days ago
At LogicMonitor Elevate 2026 in Chicago, one thing became clear: The company’s strategy is evolving from monitoring individual technologies toward orchestrating work, experiences, and outcomes. One of the biggest themes at Elevate wasn’t a single product announcement but the convergence of observability, digital employee experience management (DEXM), IT service management (ITSM), and AIOps. Vendors across […]
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Predictions 2027: Prepare For New Infrastructure Demands

Michele Pelino 4 days ago
As AI moves into mission-critical production, infrastructure strategies will need to evolve. In 2027, technology leaders will rethink how they source AI infrastructure, build resilience, and invest at the edge.
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Predictions 2027: In Retail, Value Wins

Sucharita Kodali October 23, 2026
With meaningful retail growth harder to come by in 2027, winning market share will require more than aggressive pricing or ambitious AI investments. Discover three predictions for how economic pressure, changing shopping behavior, and agentic AI will reshape retail in the year ahead.
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The Next Generation Of CPQ Won’t Look Much Like CPQ

Vicki Brown October 22, 2026
The CPQ market is shifting fast as AI changes what solutions can do and which providers lead. Three priorities, outlined in The Forrester Wave™: Configure, Price, Quote Solutions, Q4 2026, can help buyers choose for where the market is going, not where it has been.
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Salesforce Shows What Happens When AI Has No Plan B

Joe Cicman October 22, 2026
I enjoy extreme sports because they provide evidence of the human ability to do remarkable things when the alternative is extreme catastrophe. Psychologists call it goal-shielding: commitment to one goal can push competing alternatives into the background. History has given us a more dramatic expression for the same idea: “Burn the boats.” Put less dramatically, […]

A Third Of Consumers Will Reject Content They Can't Verify

Explore Forrester's 2027 Predictions guide for B2C, CX, and digital leaders to uncover the five shifts putting new pressure on brands to earn trust and regain control.

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Predictions 2027: AI’s Sovereignty Crisis Drives Governments To Attempt Greater Control

Sam Higgins October 22, 2026
AI is exposing how little control governments have over the technology, suppliers, and skills that power public services. In 2027, expect greater intervention as governments confront the limits of digital sovereignty.
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Predictions 2027: Intelligent Finance Changes The Rules Of Competition

Aurelie L'Hostis October 22, 2026
Explore three predictions for 2027 and learn how AI assistants, AI-native operating models, and intelligent finance will reshape financial services.
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Linux Foundation Analyst Summit: “Total Cost Of AI” Is The New Economics Of AI

Kevin Ogunsua October 21, 2026
At its October 8 analyst virtual summit, the Linux Foundation’s brought its technology value umbrella — Tokenomics, FinOps, Information Technology Asset Management (ITAM), and FinOps Open Cost and Usage Specification (FOCUS) — together around a bigger question: How do enterprises connect what AI costs to the business value it creates? Seven themes stood out. 1. […]
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