Banking
Banks face many challenges: declining customer loyalty, an emergent fintech class, and commerce platforms that continue to inch toward providing financial services. Read our insights on how the banking industry is changing and how banks can transform and thrive amid unprecedented disruption.
Insights
Blog
COVID-19 Stokes The Chatbot Hype In Financial Services
COVID-19 and the associated containment measures are accelerating digital transformation and automation in financial services. Customer service in particular has been under enormous pressure and financial services firms such as Nationwide Building Society in the UK and the Royal Bank of Canada have launched chatbots to deal with the unusually high volume of requests. However, […]
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Blog
Banking Software Vendors Won’t Differentiate With Just Functionality For Long
A few days ago, Forrester published two Forrester Wave™ reports, one focusing on retail banking, the other on corporate banking. With these Forrester Wave evaluations, we separated off-the-shelf banking back ends for retail and corporate banking for the first time. However, this was not the only first: We also introduced a new banking software category: […]
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The Banking Business Model Is Fracturing
Whether it’s the future of digital banking or trying to grow in a customer-led market, strategic decisions loom for banks.
Webinar
The Future Of Japanese Banking Is Open
Deep dive into the open banking regulatory initiative in Japan, the market challenges and future trends.
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Blog
Still Considering Mobile Experience As A Reduced Web Experience? Wake Up!
As we're reviewing mobile banking apps for our upcoming European Digital Experience Review™ research, there's a noticeable gap between leaders and laggards on both user experience and functionalities offered in-app. The main reason that keeps laggards behind resides in their mobile experience strategy — or, rather, the lack of it.
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Blog
Forrester Reviews And Scores US Mobile Banking Apps: What We Learned
For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada. In the US, we looked at […]
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Blog
Lean Isn’t Always Lean: There Are Lean Cores And Lean Cores In Banking
Understanding the lean-core concept is key to easing digital transformation challenges. Vice President Jost Hopperman clears up some of the confusion surrounding the concept.
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Webinar
Digital Lending 2.0: Re-imagine Your Digital Lending Proposition To Thrive In Future
Deep dive into the concept of digital lending and get actionable advice from industry practitioners on how you you can re-assess your digital lending proposition.
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Research Collection
Finserv Leaders Must Keep Sight Of The Big Picture In The Midst Of The Pandemic
As the COVID-19 pandemic shifts both geographically and in intensity, changes in consumers’ behaviors present financial services companies with new problems and new opportunities. The near-term impact will change the ways these companies interact with their customers, manage their employees, and respond to the market environment.
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Blog
Rethinking Sustainability In The Middle Of A Pandemic
2020 has been a year of reckoning. Sustainability is now a business necessity, not just a differentiator. Finance and technology have important roles to play.
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Blog
The Future Of Banking Has Arrived
Forrester's latest research finds future of banking will be invisible, connected, insights-driven, and purposeful. Analysts Jacob Morgan and Alyson Clarke break it all down.
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Blog
How DBS Has Optimized Its Operating Model, Governance, And People Enablement To Ensure Success Of Its Enterprise Data Platform
Learn how DBS' platform-as-a-service approach helped scale data and machine learning initiatives across the bank.
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Blog
Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking
ATM use and branch traffic are way down, while contactless payments and digital banking services have increased dramatically. COVID-19 has forced Australian consumers to adopt digital banking, and the change is here to stay.
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Blog
Open Banking Implementation Issues Give Rise To A New Breed Of Intermediaries
The challenges associated with open banking have brought about a new segment of intermediaries. Find out how these vendors can help inform your technology strategy.
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Blog
DBS Bank Followed Four Design Principles When Building Its Enterprise Data Platform
Learn how DBS set up an enterprise data platform that better enables a data-driven organization.
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Blog
Japanese Banks’ Digital Awakening Is On The Way
Japanese banks face serious challenges in profitability, efficiency and customer experience. Analyst Meng Liu provides five signs that digital transformation is coming to the rescue.
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