banking

First it was Apple. Now it’s Amazon. One thing’s for sure: Goldman Sachs knows it needs to go big or go home with retail banking. Learn about the game-changing partnership on the horizon.

Four common missteps deter would-be customers from opening bank accounts. Learn what they are and how to avoid them.

Google may offer consumers checking accounts as soon as next year. Principal Analyst Alyson Clarke explains what the move means for banks.

Wealth and investment management firms will look to protect revenue and thwart disruption by taking cues from fintech companies.

Incumbent banks will be challenged on multiple fronts in 2020. Read our predictions.

Can you imagine a digital-only bank that has served 100 million customers within four years since its establishment? Not to mention those 100 million customers are all un-/underserved by traditional banks. Tencent-backed WeBank has achieved this goal and has become the largest digital bank in the world. The secret sauces of WeBank are the tech-driven […]

Hackathons can be an excellent way for financial services firms to round out their innovation portfolios. Innovation events like these can help address changing consumer needs and behaviors, as well as competitors’ responses to them. They can help ensure the firm’s survival by adding net-new value to consumers. The Citizens Challenge, held by Citizens Bank […]

Most incumbent banks have ignored small- and medium-sized (SME) business clients. Meanwhile, fintechs have quietly built ecosystems that are poised to poach SMEs.

Customers aren't impressed by banking experiences. Learn why.

By thinking like retailers, banks are leaving money on the table.

I’ve spent the past three weeks interviewing global financial institutions, fintech startups, and technology vendors to gain a broader perspective on how financial experiences will evolve in the coming years. Financial services firms and innovative startups of all stripes are all set on offering more holistic and personalized customer value propositions that support and sustain […]

I had the pleasure of attending FinovateFall in NYC over the past two days to see the latest and greatest in innovations from more than 70 fintechs. In the video below, I share my thoughts about what was great, what was missing, and what’s shifting in fintech innovation.  

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world. We’ve published the results in a series […]

Eight more digital-only banks are set to launch in Hong Kong by the end of 2020. Find out what sets them apart and what incumbent banks must do to compete in the region.

How do British digital banks’ services compare to established banks'? We reviewed eight leading UK mobile banking apps to find out.

As I’m returning from the Eternal City, where I’ve had the chance to walk around Rome’s Baroque architecture gems and explore its awe-inspiring art collections, I cannot stop myself from reflecting on how much talent, courage, and leadership it took to transform and build such an incredible city. The seeds of the modern world were […]

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […]

Yesterday, Temenos announced its acquisition of US vendor Kony. Both Kony and Temenos are Leaders in the recent “The Forrester Wave™: Digital Banking Engagement Platforms, Q3 2019.” This acquisition adds Kony Quantum, a low-code development platform, and Kony DBX to Temenos’ digital front-end product portfolio. Kony DBX is a digital banking engagement platform (DBEP), a […]

For the first time, Forrester has evaluated banks in Hong Kong, the famous world finance hub. We benchmarked the usability and functionality of the mobile apps of five banks in Hong Kong.