chief information officer (CIO)

The Chief Information Officer (CIO) plays a crucial and complicated role in today’s enterprises. Read insights on how to balance innovation with practicality; the power of big data with customer privacy; and the opportunities of new tech with its accompanying risks.

Insights

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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski December 2, 2019
LVMH Acquires Tiffany & Co.: Why It’s A Prudent Match LVMH (Moët Hennessy – Louis Vuitton SE) is acquiring Tiffany & Co. for approximately €14.7 billion (or $16.2 billion). For LVMH, this will strengthen its presence in the US market and position in the jewelry category. For Tiffany & Co., it presents an opportunity to […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski November 25, 2019
Dreamforce: Industry Confab, Cultural Event, Or Populist Movement? We walked as pilgrims to the Golden Gate to wander the forests of Howard Street and Moscone Center and drink from the fountain Dreamforce. There, we mingled — herded, really, by guides dressed as National Park Service rangers — with executives in snappy blazers and Trailblazers representing […]
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Predictions 2020

Discover the dynamics that will define 2020 and beyond.

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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski November 18, 2019
Nike Just Does It First, the age of the customer shifted power away from institutions to individuals, drastically reducing the control companies had over their own brands. Then came Amazon: The competitive juggernaut ripped whatever shred of control brands had left, leaving them to figure out the algorithmic enigma of eCommerce while competing on price […]
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Three Technologies Will Redefine “Core HR” To Power The Future Of Work

Mark Brandau November 14, 2019
During the past several months, I’ve attended global industry events, analyst days, and vendor customer events from ADP, Workday, the HR Technology Conference & Expo, SAP SuccessFactors, and Unleash World. At the Unleash World event in Paris, and in addition to moderating the talent management track there, I was also a featured speaker and unveiled […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski November 11, 2019
By Silencing Hackers With NDAs, Uber Could Legitimize Ransom Attacks As A Business Despite a half-billion-dollar marketing campaign last year to rebuild Uber’s image, the ride-sharing giant’s reputation problem just keeps getting worse. On Wednesday, two of the (now known to be) three hackers responsible for the 2016 breach and ransom of 57 million riders’ […]
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Focus HCM Investments On Two Key Overlooked Areas For Higher Business Value

Mark Brandau November 6, 2019
As Warren Buffett said, “Only when the tide goes out do you discover who’s been swimming naked.” Or, put another (potentially less embarrassing) way, you really don’t know the risks you’re taking until you’re tested by changing conditions. There’s a lot of hype in the human capital management (HCM) software market today, not to mention […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski November 4, 2019
Apple TV+ launches; the coming Streampocalypse; and more.
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The Adaptive Enterprise

Learn how your organization can change its core value proposition to pursue the opportunities that volatility produces.

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Predictions 2020: More Changes For Software Development

Chris Mines November 4, 2019
The world of software development will see big changes. Learn Forrester Research's top 5 predictions for the software development market in 2020.
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Predictions 2020: Three Big Changes In Store For DevOps

Charles Betz November 4, 2019
DevOps teams will see some new trends in 2020 that will impact their work in GRC, introduce new tools, and bring additional business value. Learn more from Forrester Principal Analyst Charles Betz.
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Predictions 2020: Edge Computing Makes The Leap

Abhijit Sunil November 4, 2019
Investment in edge computing will jump next year as organizations look to handle AI-related computing demand. Read analyst Abhijit Sunil’s 2020 predictions for this rapidly growing technology.
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Predictions 2020: Distributed Ledger Technology Moves Beyond Proof Of Concept

Martha Bennett November 1, 2019
In 2020 users of blockchain and distributed ledger technology will focus on operational matters, deployment flexibility and, interconnectivity. Read our 2020 predictions to learn more.
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Predictions 2020: Automation Strike Teams And Services Rise To Fend Off A Paradox

Chris Gardner October 30, 2019
Read the top three predictions for the automation market from Forrester Research analyst Chris Gardner.
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Forrester’s Automation Framework

Discover how to manage the automation portfolio to out-think your competition.

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Predictions 2020: AI Aspirations Will Both Sizzle And Simmer

Srividya Sridharan October 30, 2019
In 2020, companies will become laser-focused on AI value and accelerate adoption. Get Forrester's top three predictions for AI in 2020.
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski October 28, 2019
Humana Commits To Cloud-Based Innovations To Reimagine Heathcare Humana signed a multiyear strategic partnership with Microsoft to build predictive and personalized healthcare solutions to help its members manage and overcome health issues. Among its broad innovation portfolio are moves to empower doctors to deliver personalized, proactive health care by providing a holistic view of their […]
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Predictions 2020: Uncertainty Equals Opportunity For The CIO

Brian Hopkins October 28, 2019
In 2020, CIOs at leading firms will help their firms turn uncertainty into opportunity by transforming customer and employee experiences.
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Reflections On Industrial Transformation ASIA-PACIFIC (ITAP) 2019 In Singapore

Achim Granzen October 24, 2019
I am excited about the state of industrial transformation and industry 4.0! We have come quite a ways over the past few years — not just in technology but, crucially, in how we approach and leverage it in an industrial context. When I first talked to manufacturers of heavy machinery about preventive maintenance around six […]
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UiPath Layoffs Have Little To Do With The RPA Market

Craig Le Clair October 24, 2019
UiPath has reduced its workforce by several hundred employees.[i] The business has grown at an incredible pace, as have several other providers such as Automation Anywhere. Overall, there is nothing we see that indicates a flattening or slowing of robotic process automation (RPA’s) growth. The layoffs have more to do with the challenges of scaling […]
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IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

Gordon Barnett October 23, 2019
Principal analyst Gordon Barnett reviews the key questions CIOs should ask when designing an IT operating model structure that supports automation and customer obsession.
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski October 21, 2019
Cisco’s Ex-CEO Has Launched A Startup, Taking Enterprise CX To The Next Level John Chambers, Cisco’s longtime CEO (1995–2015) founded a startup, Pensando, focused on making edge computing more scalable, agile, and efficient. His firm unveiled its flagship software-defined edge services platform last week, which it claims delivers 5–9 times better technological advantage, productivity, performance, […]
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The European Tech Market Will Slow In 2020 After A Decent 2019

Andrew Bartels October 21, 2019
European tech markets will experience slowing growth in 2020, according to Forrester’s latest forecast for the European tech market as a whole and for tech markets in the eight largest countries (“European Tech Market Outlook For 2019 To 2020” and “European Tech Market Outlook By Country For 2019 To 2020”). European business and government purchases […]
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