CIO insights

The Chief Information Officer (CIO) plays a crucial and complicated role in today’s enterprises. Read insights on how to balance innovation with practicality; the power of big data with customer privacy; and the opportunities of new tech with its accompanying risks.

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Insights

Blog

COVID-19 Offers The Opportunity To Redesign The Physical Office

Dan Bieler 2 days ago
In the wake of Covid-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.
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Blog

Announcing The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

Leslie Joseph December 2, 2020
Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.
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Predictions 2021 Hub

Explore our blog posts, videos, guides, and other resources to understand the dynamics that will shape 2021.

Blog

Corporate Climate Action Tech Heats Up

Stephanie Balaouras December 1, 2020
Learn how technology can help optimize your firm's response to the climate crisis.
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Blog

Why You Should Care About Sustainability

Abhijit Sunil November 23, 2020
Whether you are a producer of enterprise technology or a consumer of it, if you have sent an email, bought a cell phone, or ordered a nice little gift online, you should care.
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Blog

Get Ready For The Subscription Business

Dan Bieler November 20, 2020
Subscriptions link the value propositions of customer usage to outcomes. To achieve this business model, traditional product companies need to reinvent innovation cycles, product development approaches, sales and marketing tactics, and customer support functions. There are many obstacles to this transformation — but it’s doable. Three main observations when defining your strategy for driving subscription […]
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Blog

The Future Of Services Is Value Orchestration

Ted Schadler November 9, 2020
After a year of interviews and a review of Forrester’s 20-year history of research into professional and technology services — global delivery, cloud integration, asset-based consulting, and digital transformation — we have reached a conclusion: We live in a post-cloud world. When companies can tap the value and innovation of 100,000 business and technology services […]
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Podcast

Predictions 2021: What CIOs Can Expect In the Year Ahead

What It Means November 5, 2020
After a year no CIO could have predicted, what can IT leaders expect in 2021? In this episode, Vice Presidents Brian Hopkins and Matt Guarini review Forrester’s CIO predictions for 2021.
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Entering The New Normal

Discover the five shifts that will change business and technology forever.

Blog

Predictions 2021: Software Developers Face Mounting Pressure

Jeffrey Hammond October 30, 2020
As executive teams put more pressure on internal teams to speed digital transformation in 2021, how will software developers respond? Find out in our 2021 predictions for software development.
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Blog

Predictions 2021: Remote Work, Automation, And HR Tech Will Flourish

David Johnson October 29, 2020
Employee experience in 2021 will be defined by long-term remote work and crisis management. Success will depend on the strength of an organization's employee experience strategy and technology investments. Learn more.
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Podcast

Future Fit Technology: The CIO’s New Path Forward

What It Means October 29, 2020
In an era of systemic uncertainty, Forrester’s future fit technology model provides a blueprint for IT leaders seeking new ways forward. In this episode, we dig into the future fit model with Vice Presidents Bobby Cameron and Allen Bonde.
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Blog

Post-Pandemic, The 2020s Will Require A New Enterprise Tech Strategy

Allen Bonde October 22, 2020
With shifting consumer and business behaviors becoming the new normal, it’s clear that old-style tech strategies won't cut it. It's time for a new approach.
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Blog

Predictions 2021: Winning CIOs Get Future Fit

Matthew Guarini October 15, 2020
In 2021, we predict CIOs will act more locally when it comes to tech selection and develop better employee experiences. Learn more in our 2021 CIO predictions.
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Blog

Predictions 2021: Technology And Customer Obsession Help Firms Emerge From Crisis Mode

Sharyn Leaver October 15, 2020
It has never been more important for organizations to anticipate change, strengthen resilience, and become truly customer obsessed. Heading into 2021, technology — both new and existing — will help firms achieve these aims and emerge from the crisis on sound footing.
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Blog

Europe Predictions 2021: Disruption And Opportunity For Technology Leaders

Martin Gill October 15, 2020
Every autumn at Forrester, we look ahead to predict how we think the world will unfold in the coming year. It’s that time again now. The art of prediction isn’t new, and as Europeans, we’ve excelled in it for centuries. Millenia even. Kings and queens, chieftains and war leaders would consult the wise, hoping for […]
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Podcast

The Role Of Technical Debt In The New Normal

What It Means October 8, 2020
Is the big push to digital transformation the end of technical debt? In this episode, VP and Principal Analyst Brian Hopkins discusses the issue in light of pandemic-driven, digital trends.
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Blog

Explore Your Future Fit Technology Strategy At Technology & Innovation Global

Stephen Powers October 7, 2020
The technology leader's key to accelerating out of this crisis is developing a future fit technology strategy. Learn more in this post and at the upcoming Technology & Innovation Global event.
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Blog

How To Build A Sustainable, Future-Proof Agile Delivery Organization

Diego Lo Giudice October 1, 2020
After completing my computer science degree, I started working with Olivetti back in the ’80s. That was 20 years after the glorious Ing. C. Olivetti invented the world’s first personal computer (which very few know about). This clearly changed widespread perception of computers as these dangerous monsters occupying huge rooms that you would rather stay […]
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Systemic Risk And Robotics In The Future Of Work

Discover how systemic risk and robotics will transform the future of work — and what tools are available to address these trends.

Blog

Best Practices For Tech Transformation In Government

Dan Bieler September 29, 2020
Technology transformation is a fundamental pillar for reforming the overall workings of government.
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Webinar

The New, Unstable Normal Roundtable: Five Shifts Will Change Business And Technology Forever

Learn how to plan for and adapt to five macro shifts to ultimately turn today’s crisis into a catalyst to achieve true differentiation.
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Blog

Preparing For The Future: The 2020s Will Demand More From Your Tech

Brian Hopkins September 22, 2020
The 2020s announced their arrival with a bang this year. Find out what IT leaders can do to better align their tech stack to the coming wave of risks and changes.
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