chief information officer (CIO)

The Chief Information Officer (CIO) plays a crucial and complicated role in today’s enterprises. Read insights on how to balance innovation with practicality; the power of big data with customer privacy; and the opportunities of new tech with its accompanying risks.

Insights

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The Forrester Wave™: Robotic Process Automation Services, Q4 2019 Is Here!

Leslie Joseph 2 days ago
The hype around robotic process automation (RPA) continues unabated, as does the hypergrowth. I am happy to announce the availability of the first-ever Forrester Wave™ evaluation of RPA services. Forrester clients can read the report here. The RPA market has shown some interesting trends of late: As Craig Le Clair and I established earlier this […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski 2 days ago
The California Attorney General just Published CCPA rules, and they're clear as mud.
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Forrester’s Automation Framework

Discover how to manage the automation portfolio to out-think your competition.

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The Insights Beat: The Best Of Times As A Data And Analytics Leader

Srividya Sridharan 6 days ago
Our team is busy gearing up for the Data Strategy & Insights 2019 Forum in about three weeks. My co-RD Gene Leganza and I are having some great speaker prep conversations, and we’ve been lucky to get a sneak peek into how these industry speakers are making an impact in their organizations by leading the […]
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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2019

Charles Betz 6 days ago
Read the latest Forrester Wave™ on the Enterprise Service Management (ESM) market and the three things I&O professionals should look for in an ESM provider.
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CEO Departure Gives SAP The Chance To Refocus On Customer Priorities — But Also Brings Risks

Liz Herbert 6 days ago
SAP’s CEO Bill McDermott will resign and be replaced him with co-CEOs Jennifer Morgan and Christian Klein. Get a detailed analysis of this news from Forrester's Liz Herbert.
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Key Takeaways From Alibaba Cloud’s Apsara Conference — Strategy And Technology Observations

Dane Anderson 6 days ago
Two weeks ago, Alibaba Cloud’s Apsara Conference 2019 took place in Hangzhou, China. It has been 10 years since Alibaba Cloud was established in 2009. In just 10 years, Alibaba Cloud has become one of the world’s most fascinating and cutting-edge technology businesses. For companies that want to lead the world in tech-driven innovation and digital business, […]
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Blockchain Helps Enterprises’ Digital Ecosystems In Asia Pacific

Charlie Dai 7 days ago
(coauthored with Han Bao, senior research associate) Blockchain solutions are maturing, yet speculation on their value is rife. Most business and technology decision makers are still unclear about what actual business value this technology can deliver to their organizations. This is what I have been researching and writing about — to determine how enterprises can […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski October 7, 2019
Cybersecurity Awareness Month Is Underway Executives consider cyberattacks the second leading global risk to doing business, per the World Economic Forum’s 2019 Global Risks Report. The US Senate passed a law to help firms suffering from ransomware attacks, and the NSA launched a new Cybersecurity Directorate. With a flurry of activity already underway, it’s going […]
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PODCAST

Higher Use, Lower Prices For Enterprise Software

What It Means October 3, 2019
Enterprise software use continues to expand exponentially, finding its way into all areas of the enterprise. Then why is overall spending growth in this massive market slowing? Find out in this episode of What It Means.
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The Global Information Worker Population Swells To 1.25 Billion In 2018

Frank Gillett October 2, 2019
Increased adoption of personal and mobile technologies dramatically expands the universe of information workers. VP, Principal Analyst Frank Gillett analyzes the implications of this global trend.
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Breaking Down The 10 Need-To-Know Emerging Technologies

James Staten October 2, 2019
The world of emerging tech by nature is fast-moving and ever-changing, and consequently, it’s difficult to get a handle on the state of the various markets, not to mention leveraging them in driving business innovation. Forrester’s emerging tech spotlights have previously identified and characterized the various emerging technologies that are worth your time. In order to help you figure out how to best consume them, Will McKeon-White and I did our best to help simplify this shifting landscape in our latest […]
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Machine Learning Takes To The Cloud

Leslie Joseph October 2, 2019
Machine learning continues to disrupt and democratize itself. Announcing two new Forrester reports that describe the popularity of running machine learning pipelines and workloads in the public cloud, in North America and in Asia Pacific.
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Want To Be A CX Leader? Work With Your CIO To Deliver End-To-End, Real-Time CX

Bobby Cameron October 1, 2019
To achieve superior customer experiences, CX leaders and CIOs must collaborate. Learn why.
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski September 30, 2019
Amazon’s New Echo Lineup Does What Fire Phone Never Could Remember when Amazon created a new phone, hoping it could revolutionize the smartphone business? Remember how badly that failed? This week, Amazon released new products that prove it doesn’t need a smartphone to get up close and personal with its most engaged customers, who now […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski September 23, 2019
IBM Reduces Rising Risks As Data Flows Between Partners With New Hybrid Cloud Data Protection Last week, IBM unveiled a new solution — IBM z15 — that provides data privacy passports and helps clients manage who gets access to data via policy-based controls. As Forrester’s security research has shown, one of the biggest risks in […]
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Announcing The First Forrester Wave™ For AI Consultancies In Asia Pacific

Achim Granzen September 18, 2019
I am happy to share that “The Forrester Wave™: AI Consultancies In Asia Pacific, Q3 2019” is now live. For the first time, we are evaluating the service offerings for AI consulting services in Asia Pacific (AP). In our 24-criterion evaluation of AI consultancies in Asia Pacific, we identified the 10 most significant ones — […]
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FORRward: A Weekly Read For Tech And Marketing Execs

Brigitte Majewski September 16, 2019
Apple’s 2019 Event: What’s Missing Is What’s Telling — Branding When Apple cuts prices, you know there’s a problem. A price premium signals brand strength; any contraction is a cause for concern. Yes, Apple’s decisions to start monetizing services is a good strategy, but is it enough? It comes straight out of every management consulting […]
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A New Era Of Operations

IT will drive innovation — and your business.

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How To Pick The Right Partners To Accelerate True Digital Transformation

Nigel Fenwick September 12, 2019
Transforming from a product-centric business to an outcome-delivery model requires the right technology and the right partners. VP and Principal Analyst Nigel Fenwick helps match your business needs with the right partners.
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PODCAST

Courage Required: The CIO’s Role In Building An Adaptive Enterprise

What It Means September 12, 2019
The benefits of becoming a more adaptive enterprise are many — but so are the roadblocks. In this episode of What It Means, VP and Research Director Pascal Matzke outlines the work CIOs must do to foster a truly adaptive enterprise.
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Modernizing Core Applications With Cloud

John Rymer September 10, 2019
Core software systems manage financial, customer, inventory, etc. and automate business processes like billing and merchandising. Most of these are too inflexible, outdated, and chaotic to give businesses the flexibility to win, serve, and retain customers. Application development and delivery (AD&D) leaders want to modernize these core apps using cloud technologies and practices. But they’re […]
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