CIO insights
The Chief Information Officer (CIO) plays a crucial and complicated role in today’s enterprises. Read insights on how to balance innovation with practicality; the power of big data with customer privacy; and the opportunities of new tech with its accompanying risks.
Insights
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Anthropic’s Founders’ Letter Has The Right Ideals, But Reality Will Decide
Here we go. Anthropic filed its S-1 on October 26, the formal start of its IPO. The financials will get the headlines, but read the founders’ letter at the beginning of the S-1. It describes how AI should be brought into the world as if from the AI company you would design from scratch: intelligence […]
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Predictions 2027: The Seat At The Table Comes With A Few Surprises
Greater influence will bring greater accountability for CIOs in 2027, as questions around data ownership, AI agent governance, and ROI force technology leaders to clarify who owns what.
Who Controls AI In 2027?
As AI transforms B2B go-to-market strategy, technology, security, and customer experience leaders must balance control with adaptation. Forrester’s Predictions 2027 guides, blogs, and webinars reveal what that requires.
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Europe’s Sovereign Tech Ambitions Face Their Hardest Test: Scaling Beyond Malmö (From The Matrix Conference 2026)
Sovereign Communications Need More Than Sovereign Technology At the Matrix Conference, European government and defense deployments showed why digital sovereignty increasingly depends on federation, open standards, sustainable ecosystems, and, above all, adoption. Digital sovereignty discussions often start with a familiar question: Where’s my data hosted? But the Matrix Conference in Malmö highlighted a much broader […]
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Predictions 2027: The Pursuit And Peril Of Control
More control won’t always mean better outcomes. Leaders who know where to set guardrails and how to deftly blend AI with human judgment will have a clear advantage in the year ahead.
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My Take On Open Source And Sovereignty From Open Source Summit Europe 2026
At Open Source Summit Europe 2026, one message surfaced repeatedly: Organizations and governments that merely consume open source remain dependent on others to shape their future. Those that govern, maintain, secure, and sustain open-source ecosystems gain influence, resilience, sovereignty, and strategic leverage. The conversation around sovereignty is evolving within and outside the open-source community: The […]
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SAP Connect 2026: Four Decisions CIOs Must Make Before SAP Agents Execute Enterprise Work
SAP wants its process knowledge to become the operating context for enterprise agents. CIOs should decide where to grant that authority while retaining ownership of company knowledge, agent learning, and outcome measurement.
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Choosing A Workday Services Partner? Evaluate The Firm And The People
Choosing a Workday partner requires evaluating both provider capabilities and delivery team quality. Learn how to reduce risk and improve outcomes.
AI Wants 20% Of Your Budget. Now What?
Get Forrester’s 2027 Predictions guide for technology and security leaders to explore five shifts shaping investment, risk, and innovation.
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The AI Doomsday Circus: Don’t “Step Right Up!”
Don’t let AI doomsday headlines dictate your strategy. Stay grounded in what’s real, manage the risks you can control, and focus on the investments most likely to create new value.
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Predictions 2027: Europe Wants Control But Can’t Pull The Plug
The debate over digital sovereignty is entering a new phase. In 2027, European leaders will move beyond ambition to action, making pragmatic decisions about what to localize, what to protect, and where global dependencies still make strategic sense.
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If Everyone Has AI, Where Will Advantage Come From?
The organizations that thrive won’t be those with the most AI. They’ll be the ones that best combine AI-generated insight with human experience and judgment to create customer value.
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The Boring Truth About AI
Everyone and their grandmother is talking about AI, and it’s just not interesting anymore. Let’s face it, once a technology topic becomes kitchen-table conversation fodder, tech pros grow weary of discussing it. Yet every vendor has a “game-changing” solution you should buy, every staffing firm has highly trained AI specialists, and your neighborhood barista can […]
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2026 H1 Enterprise Software Earnings Reveal A New Vendor Power Play
H1 2026 earnings season told the story vendors wanted told: AI attach rates climbing, cloud backlog compounding, and platforms expanding into adjacent workflows. ServiceNow sustained approximately 19% subscription growth while increasing its 2026 AI commitment to $1.5 billion. Salesforce grew Agentforce annual recurring revenue to $1.2 billion, even as core revenue growth slowed into the […]
Live Analyst Insights: Who Will Control AI In APAC?
Join Forrester analysts on Dec. 1 to explore how AI, sovereignty, trust, and geopolitical pressures will redefine technology and security decisions in 2027.
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What Would You Ask If You Had 20 Minutes With A Technology Analyst?
What would you ask if you had 20 minutes with a Forrester technology analyst? Discover how a one-on-one analyst conversation at Technology & Innovation Forum Central in Austin can help you validate AI priorities, challenge assumptions, and turn big ideas into practical next steps that drive business outcomes.
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AI Is Cool, But What If You Are Still Relying On Access Databases?
If you are one of those tech leaders in a company that already has an agentic architecture with swarms of agents delivering some value, and your challenge is determining how to optimize the cost and/or stitch these agents together across complex workflows, this blog may not be for you. But please read it if you […]
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Outcome‑Based Pricing In IT Sustainability Services: What Buyers Need To Know
Outcome‑based pricing links a portion of provider fees to clearly defined measurable results rather than effort or time spent. For IT sustainability services, those outcomes are typically financial (cost reduction, efficiency gains) or environmental (carbon reduction, energy savings, audit‑ready compliance outputs). Unlike time‑and‑materials or fixed‑fee models, this approach shifts delivery risk to the provider and […]
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The No-Regrets AI Investment Agenda
AI is creating real value, but the biggest opportunities will go to organizations that build the right foundations first. Explore five no-regrets investments that can help technology leaders govern, scale, and realize value from AI regardless of how the technology evolves.
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Anthropic’s Pricing Shift Puts AI Consumption Risk Back On Customers
Back in May of this year, Anthropic announced changes to its pricing model. Its original fixed-fee, per-seat subscription model was replaced with one that separates platform access from AI consumption. Customers still pay for access, but usage is now metered and billed separately based on token consumption. Under the previous model, customers were split into […]
2027 Predictions: Can You Control AI Without Slowing It Down?
Join Forrester analysts on December 10 to explore the 2027 predictions reshaping technology and security strategy, AI investments, risk, and governance.
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Agentic ERP Won’t Scale Until CIOs Control The Proof, The Price, And The Portability
Enterprise resource planning (ERP) vendors are rapidly packaging autonomous operations as the next “platform” mandate, but the real constraint on the rollout of autonomous operations will be enterprise control — whether technology leaders can verify agent actions, govern consumption, and preserve business meaning across a fragmented estate. And fragmentation is the ERP operating reality: According […]
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How A Government CIO Shifted From Cost Cutting To Value
Cost mandates usually trigger cuts. Our new case study describes how Patrick Newbold, CIO at the Centers for Medicare & Medicaid Services (CMS), spun a 2025 cost reduction mandate into a modernization opportunity. In doing so, he created a playbook that both public and private CIOs can leverage. Focus On Value, Not Cost CMS reframed […]
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What You Need To Know From Forrester’s Global Sovereignty Forecast, 2025 To 2030
In some countries, the debate around technological sovereignty has been framed as a race toward independence. Governments have invested billions in sovereign cloud initiatives, national AI programs, semiconductor manufacturing, and critical infrastructure under the implicit assumption that sovereignty means self-sufficiency. But that assumption is detached from reality.
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