development & operations (DevOps)

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Deliver Business Value With Modern Metrics And Analytics

Diego Lo Giudice December 4, 2015

Modern application delivery leaders realize that their primary goal is to deliver value to the business and its customers faster. Most of the modern successful change frameworks, like Agile (in its various instantiations), Lean, and Lean Startup, which inspire developers and development shops, put metrics and measurement at the center of improvement and feedback loops. […]

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CA Technologies Dials Up Its Efforts In The “Better Software, Faster” Game

Diego Lo Giudice November 23, 2015

I am just back from the CA World 2015 in Las Vegas, where everything was cool: from the weather, with unexpected but welcomed temperatures in the low 50s; to the event theme, with a strong focus on Agile, DevOps, APIs, and security; to Fall Out Boys and Sheryl Crow’s concerts.  As digital pervades all industries, […]

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Agile Development And Data Management Do Coexist

Michele Goetz October 20, 2015

A frequent question I get from data management and governance teams is how to stay ahead of or on top of the Agile development process that app dev pros swear by. New capabilities are spinning out faster and faster, with little adherence to ensuring compliance with data standards and policies.  Well, if you can't beat […]

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Welcome to Forrester, Rob Stroud

Glenn O'Donnell October 7, 2015

Good day everyone, I bring tidings of great joy to the Forrester community, and especially to our clients! We have a new analyst on the Infrastructure & Operations Research team! It took a long time to get the right person, but we finally did. Once you meet him (and you likely already have), you will […]

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What's New With I&O: September 2015

Eveline Oehrlich September 1, 2015

Our research focus for this quarter was about how to make your team – The Service Delivery Team – more effective and efficient part of the I&O team. This spans four key topics: how to support your company's employees, how to become more automated, how to increase your speed and quality of service delivery, and […]

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BT Transformation Q&A With Sharon Cooper, Chief Technology Officer, BMJ

Laura Koetzle May 28, 2015

The age of the customer demands more of companies, forcing them to change how they develop, market, sell, and deliver products and services. In response, CIOs must invest in business technology (BT) — the technology, systems, and processes to win, serve, and retain customers. At Forrester’s Forum For Technology Leaders in Lisbon (June 2-3), leaders […]

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DevOps: The Good, The Bad, And The Ugly (and no, it's not starring Clint Eastwood)

Megan Doerr April 16, 2015

  “I have a feeling it’s going to be a good, long battle…” – Clint Eastwood (as Blondie, in the original “The Good, The Bad, and The Ugly.”)   We may not be remaking the classic 1960's Western here, but we are trying to make over your DevOps strategy for 2015. It doesn’t have to be a […]

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DevOps Now With CALMSS

Eveline Oehrlich March 2, 2015

I would like to welcome you to the "Modern Service Delivery" playbook.  In this playbook, we are researching how you can take your tech operations team and transform it into a modern operations team.  You know already that in the age of the customer, I&O must transform to support businesses by accelerating the speed of service […]

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Four Lessons In Digital Business

Nigel Fenwick January 16, 2015

Last September I introduced the first in a series of short perspectives on the Federal Digital Services Playbook. Now that all five perspectives are published … Applying The US Digital Services Playbook The Four Digital Customer Experience Plays Signify A Big Step In The Right Direction Three Digital Leadership Plays Challenge CIOs To Drive Change […]

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Hadoop Isn’t For Everyone, But There Are Cloud-Based Big Data Solutions For Us All

Forrester December 18, 2014

If you think you can do big data in-house, get ready for a lot of disappointment. If the data you want to analyze is in the terabytes in size, comes from multiple sources — streams in from customers, devices or sensors — and the insights you need are more complex than basic trending, you are […]

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The Cloud Foundry Foundation: The Key Driver Of A Breakthrough In PaaS Adoption

Charlie Dai December 10, 2014

The rise of the DevOps role in the enterprise and the increasing requirements of agility beyond infrastructure and applications make the platform-as-a-service (PaaS) market one to watch for both CIOs and enterprise architecture professionals. On December 9, the membership of Cloud Foundry, a major PaaS open source project, announced the formation of the Cloud Foundry […]

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I Got 99 Problems & DevOps Is One- We Need Your Help!

Forrester November 21, 2014

As we near the end of 2014 there is one tech management term that you will have heard over and over again – DevOps! I can guarantee that every conference, vendor, tech analyst, tech journalist and I&O professional will have used the term DevOps at least a dozen times this year. If you haven’t – […]

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Reflections on CA World 2014: CA Technologies Is Going All Disco

Eveline Oehrlich November 17, 2014

We attended the recently held CA World 2014 in Las Vegas which we estimate had about 5000 customers. Over and over we kept asking: What’s the intention of CA Technologies for this year’s event? It’s not just that the event had Magic Johnson speaking about his past career and how he transformed from a world […]

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2015 Predictions: Big Changes In Store For App Dev Leaders

Forrester November 13, 2014

The pace of change for App Dev leaders has always been rather hectic. In my 32+ years as an "apps guy" – I can't recall a time when supply of technology resources ever fully satisfied all  demand for the work that business leaders would like to do. Satisfying that demand has always been a challenging and […]

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The Problem With "Technical Debt" And Other Agile Terms ...

Forrester November 7, 2014

I have a love/hate relationship with "technical debt". Having covered apps modernization, rationalization, and portfolio management at Forrester for more than a decade, I have a keen appreciation for the concept of technical debt – in all its permutations. So I love the term for the sentiment it expresses about the need for change: As […]

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4 Must-Dos For Continuous Business Innovation

Diego Lo Giudice October 25, 2014

The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations that will win in this world must hone their ability to deliver high-value experiences, based on high quality software with very short refresh cycles. Customers are driving this shift; every […]

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If Your Business Looks Digital, What Should Your App Delivery Look Like?

Diego Lo Giudice March 13, 2014

When computers were invented 60 years ago, nobody would have thought that gazillions of 0 and 1s would soon rule the world. After all, that’s all there is in any computer memory, be it a laptop, a mobile phone, or a supercomputer like Watson;  if you could open memory up and visualize the smallest elementary […]

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Your Input Required - Service Engineering Role!!

Eveline Oehrlich November 20, 2013

Engaging All Service Engineering Folks: Help Forrester Define “Service Engineering” As A New Role Within Infrastructure & Operations (Or Beyond)! A variety of technology trends such as mobility and clouds are empowering consumers and connects employees who all are interacting and collaborating through apps and devices which are changing the way business is conducted. In […]

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Faster, Sooner, Better: What's Changing In Agile Development?

Diego Lo Giudice October 29, 2013

I hear people talking about Agile 2.0 a lot. But when I look at what’s happening in the application development and delivery space, I see that many organizations are just now starting to experience Agile’s true benefits, and they’re not yet leveraging those benefits completely or consistently. So let’s stop talking about Agile 2.0 for […]

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Adobe proves that the cloud is good for IT Ops

Forrester September 5, 2013

Adobe Systems is a pioneer and fast mover in the public cloud and in so doing is showing that there is nothing for infrastructure & operations professionals (IT Ops) to fear about this move. Instead, as they put it, the cloud gives their systems administrators (sysadmins) super powers ala RoboCop. This insight was provided by […]

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