Whether you’re responsible for software or are a business leader whose team uses software, you know this: You need customized software, and traditional software development…
Many people believe that digital transformation is not an IT thing. While this may have been true when applied to last century’s typical IT group, it…
Are you future-ready? Your body contains the secrets to your behavior, including future readiness. Though obvious, most of us fail to recognize this day to…
(Forrester clients, read the full report, “Give Your Brand A Voice — Literally,” here) Voice is marketing’s most significant paradigm shift this…
The need for speed has never been greater. Empowered customers are fickle. Big tech is disintermediating you. Disruptors lurk in the darkest corners of your…
I talk to clients about their innovation plans and technology all the time, especially their plans with technologies that are emerging, like the ones I…
Every day, executives lean in and light up when we describe the virtues of operating with true customer obsession, vowing to make a change .
There’s a vast population that many companies can’t reach because they design experiences without accessibility in mind — it’s large and growing by the minute.
New C-Suite Must-Read Report: “Technology Innovation Chains Create Breakthrough Opportunities” To C-suite execs responsible for driving business innovation, I highly encourage you to read…
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of…
