Digital Transformation

Competing in the age of the customer means transitioning to a digital business. But digital transformation is not just about leveraging emerging technology. Digital transformation is the journey of moving to a digital-first business model with the speed and nimbleness to change rapidly, exploit technology to create lean operations and differentiation, and free up internal resources across the enterprise to do more complex tasks. Prepare your organization for digital transformation with Forrester’s insights.

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Insights

Blog

Is Your Organization Ready To Democratize Its Automation Strategy With Citizen Process Expertise?

Bernhard Schaffrik 3 days ago
Runaway Automation Undermines Digital Transformation Success Automation is everywhere: In Forrester’s Q2 2021 Global Digital Process Automation Survey, 76% of respondents indicated they were driving toward end-to-end automation for most business processes. While we share this enthusiasm for automation, we have seen too many companies automate processes before they understand them. Organizations can solve — […]
Blog

Time For A Digital Experience Transformation

Ted Schadler June 16, 2022
It’s time for a bigger, bolder approach to digital experiences that marshals the entire value of your company and ecosystems. Learn how to drive that forward.

Technology & Innovation North America

New demands require new strategies. Learn more at Forrester’s flagship technology event.

Blog

Aiming For Innovation: Cloud In The US Today

Lee Sustar June 13, 2022
Cloud is no longer simply a path to greater efficiency. Today, it's a strategy for IT modernization. Get a preview of Forrester's new report, The State Of The Cloud In The US, in this blog post.
Blog

Hannover Messe 2022: Smaller But More Focused

Paul Miller June 13, 2022
For the first time since 2019, exhibitors and visitors returned to the Hannover showground this month for the Hannover Messe industrial trade fair. It was great to be back. According to the organisers, the 2019 show attracted more than 215,000 visitors. This year was much smaller — about 75,000 — and you could tell. More […]
Blog

Invest In The Right Technologies To Improve Your Customers’ Financial Well-Being

Aurelie L'Hostis June 10, 2022
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.
Blog

Hear Ye, Hear Ye … Get Your New AIOps Reports Here!

Carlos Casanova June 2, 2022
It’s been a long time coming, at least in mind anyway, but I’ve finally got some great news to announce. We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […]
Blog

Perspective Is Key To Understanding AIOps

Carlos Casanova June 2, 2022
Definitions can be murky. Our new reports aim to provide clarity and guidance around artificial intelligence for IT operations.

Bring Technology Architecture & Delivery Into The Future

Learn how to focus technology teams on a common goal — accelerating transformation.

Podcast

Will Web3 Live Up To Its Promise?

What It Means May 19, 2022
Web3 proponents have a grand vision of a fairer internet. But will it ever become reality? VP, Principal Analyst Martha Bennett examines both sides of this complex question.
Blog

Avoid Random Acts Of Automation

Craig Le Clair May 13, 2022
Learn how to assess your automation decisions for maximum impact.
Blog

The Top Tech That Will Win Over Banks In 2022

Jost Hoppermann April 29, 2022
Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.
Blog

Address Technical Debt To Mobilize Innovation

Linda Ivy-Rosser April 28, 2022
Technology executives face ongoing pressures to mitigate technical debt across legacy applications, devices, and computing infrastructure. Get practical tips for reducing technical debt for efficiency, productivity, and innovation gains.
Blog

Digital Product Management Drives Growth And Customer Centricity Of Digital Offerings

Sam Somashekar April 26, 2022
Digital offerings are accelerating, and companies expect them to drive organizational growth and customer centricity. The role of digital product management and its responsibilities ensure continued long-term success of digital offerings.

Are You Testing Your AI Enough?

Bad AI can erode trust. Learn why (and how) to properly test your AI-infused applications.

Blog

Rising Digital Demands Drive New Skill Requirements Across Europe

Dan Bieler April 25, 2022
European governments, businesses, and societies need to prepare for a fundamental transformation of their skills base to survive and thrive. To drive sustainable growth and innovation and to prepare for the future of work, European businesses depend on a blend of digital and technology-related skills as well as critical thinking, problem solving, resilience, active learning, […]
Blog

Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Abhijit Sunil April 20, 2022
The dual roles of eight popular emerging technologies and explains how to use them to advance environmental sustainability goals.
Blog

Technology Is Not Neutral

Sara M. Watson April 18, 2022
Every element of technology is laden with human decisions and values. Find out how those decisions impact the technology itself.
Video

The Quantum Physics Of Future-Ready B2B Content

Christine Polewarczyk April 18, 2022

Blog

Integrate Sustainability Into Your Value Proposition

Jan Sythoff April 12, 2022
Environmental considerations are increasingly important for organizations when deciding on IT and technology-related investments. Many IT and technology solutions can have a positive environmental impact, which bears underscoring to stakeholders — most notably, to customers.

Is Your Data Ready For AI?

Learn the 8 phases of shifting to an AI-first data strategy.  

Blog

Japanese Firms Are Losing Their Appetite For Digital Transformation

Achim Granzen April 5, 2022
A lack of necessary skills and available budget are among the obstacles. Meanwhile, firms are emphasizing business growth and product improvements.
Blog

Do QR Codes Right — Here’s How

Julie Ask March 29, 2022
Fueled by industry and pandemic forces, QR codes have shot onto the scene at every stage of the CLC. Our recently published research, which includes an analysis of over 125 QR codes, highlights several best practices Brands should use when they implement QR codes into their strategy.
Blog

Indonesian Firms Expanded Their Digital Transformation Efforts In 2021 But Fell Short Of Their Objectives

Achim Granzen March 27, 2022
Indonesian firms expanded their digital transformation efforts in 2021 but fell short of realizing the goals they set out in 2020. Our latest survey in the country also shows that enterprises will put a much bigger emphasis on aligning transformation efforts with business goals and metrics in 2022. Respondents also identified technology strategy as a […]
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