digital transformation

Insights

BLOG

The Rise Of The Agile Employee

Alyson Clarke 4 days ago
Digital leaders tell us that they often struggle to find the right people with the right skills, and competition for elite talent is fierce. As their firms become more advanced in their digital journeys — embracing new technology and evolving their business models — the skills and talent they need to execute on that become […]
Read More
BLOG

FORRward: A Weekly Read For Tech And Marketing Execs

Matthew Guarini May 29, 2019
Facebook’s Planned “Coin” — Much Ado About We-Don’t-Know-What Given Facebook’s 2.4 billion monthly active users, any move the company makes is noteworthy. Put Facebook and cryptocurrency in the same sentence, and you’re guaranteed headlines. In reality, we still don’t know exactly what or when Facebook is planning to launch — possibly in early 2020 and […]
Read More
BLOG

Brands Must Revamp Digital Commerce Strategy

Michelle Beeson May 29, 2019
How should brands' digital commerence strategies change in response to the rise of direct-to-consumer brands?
Read More
BLOG

ISO Innovative Solutions For Today’s Investor Segments At The Upcoming 2019 In|Vest Conference

Vijay Raghavan May 28, 2019
At the In|Vest Conference, will large incumbents debut strategies to better serve the four distinct investor segments?
Read More
BLOG

A Glimpse Into The Future Of The Store

Xiaofeng Wang May 23, 2019
Offline stores are more important than ever despite the eCommerce boom. How will digital technologies transform the future of the store? My colleague Michelle Beeson and I share our points of view. For more research, see the digital store playbook for 2019 and “Case Study: Intime Embraces New Retail Transformation To Drive Growth.”
Read More
BLOG

The Impact Of Digital Transformation On The Vulnerability Management Space

Josh Zelonis May 21, 2019
Digital transformation has rendered traditional vulnerability management solutions insufficient. Because of this, the next vulnerability risk management wave will focus on vendors developing solutions for today’s problems.
Read More
BLOG

Service Providers Begin To Get With The New Dynamic At Microsoft

Leslie Joseph May 21, 2019
For the first time in its existence, Microsoft is pulling together all of its capabilities to encircle the enterprise and become more than the sum of its parts.
Read More

A New Era Of Operations

IT will drive innovation — and your business.

BLOG

Employee Engagement And Cultural Transformation Drive Customer Experience

Dan Bieler May 21, 2019
Employee engagement is critical for customer experience.
Read More
BLOG

FORRward: A Weekly Read For Tech And Marketing Execs

Matthew Guarini May 20, 2019
Even Big Digital Companies Need Little Humans . . . Lots Of Them Amazon offered $10,000 of startup capital and up to three months of pay to qualifying employees who quit . . . and go start a local last-mile delivery business. The eCommerce giant had previously invested in local delivery companies, seeding the creation […]
Read More
PODCAST

WW’s Digital Transformation Journey

What It Means May 9, 2019
With the infusion of tech into every aspect of modern business, a successful business transformation requires digital transformation. This week, WW CTO Michael Lysaght joins to explain how tech transformation can thrive during a larger business transformation.
Listen Now
BLOG

Forrester’s 2019 CIO Predictions Redux: Innovation And Adaptiveness Accelerate

Matthew Guarini May 6, 2019
We put ourselves to the test: Did our 2019 predictions for CIOs hit the mark?
Read More
BLOG

FORRward: A Weekly Read For Tech And Marketing Execs

Matthew Guarini April 29, 2019
A Tech-Driven Transformation Payoff In The Face Of Food Quality Issues Chipotle is in the midst of a food quality turnaround and a digital business transformation payoff. The company has invested in technology-driven innovation and an adaptive model leveraging point-of-service store systems, mobile ordering, food delivery (via DoorDash), and loyalty (a few months old and […]
Read More

The Future Of IT

Tech-driven innovation will revolutionize the business.

BLOG

A New Era, A New Digital Japan?

Meng Liu April 22, 2019
A New Era, A New Digital Japan? On May 1, Japan will get a new emperor, and a new era — Reiwa — will begin. The transition is largely symbolic, as the emperor’s role is ceremonial, but the coming of the Reiwa era also marks the end of the Heisei era, sometimes known as “the […]
Read More
VIDEO

Introducing Forrester’s Digital Competency Map

Alyson Clarke April 22, 2019
To help digital executives, we developed the Forrester Digital Competency Map which identifies the essential skills needed for digital transformation.
Watch Now
BLOG

Digital Business Success Requires A Modern Core

Liz Herbert April 19, 2019
Years into the digital era, we see many companies that haven’t invested enough in modernizing their core. The so-called back office and other operational systems can seem disconnected from goals such as innovation and experience — but they are intricately linked. A legacy, monolithic core hinders innovation, growth, and employee and customer experience. For example, […]
Read More
PODCAST

Operational Technology: The Key To Digital Transformation

What It Means April 11, 2019
Looking to drive new digital business models? Well, it’s not possible if you don’t address your operational technology. VP and Principal Analyst Liz Herbert explains why modernizing foundational technologies is crucial for digital transformation.
Listen Now
PODCAST

Software Needs CEOs — And Vice Versa

What It Means April 4, 2019
Digital transformation is crucial. As John Rymer and Jeffrey Hammond explain, it’s only possible if CEOs support the software capability their firms need.
Listen Now

Predictions 2019

The year that transformation goes pragmatic.

BLOG

The Tao Of Zero Trust

Chase Cunningham March 25, 2019
Our framework solves the architectural and operational issues with Zero Trust — namely, how to get started and how to sustain a Zero Trust approach.
Read More
BLOG

How To Build A Better (Digital) Mousetrap

Nigel Fenwick March 21, 2019
“Build a better mousetrap, and the world will beat a path to your door.” While Ralph Waldo Emerson may not have said these exact words, the principles remain as true as ever today. Going Beyond Improving Today’s Customer Experience If you’ve been following my blog, you may remember a post from 2016, where I introduced […]
Read More
BLOG

Digital Myth No. 5 — Every Tech Vendor Is An Expert In Digital Transformation

Nigel Fenwick March 19, 2019
While every tech vendor seems to lay claim to being an expert in digital transformation, it stands to reason that not all can be. For sure, there are many vendors with experience helping clients create new customer or employee digital experiences, but this experience doesn’t make them experts in digital business transformation. For 20 years, […]
Read More
More posts