Emerging Technology
Emerging technology is reshaping business models and improving digital experiences for consumers and employees across industries and geographies. To leverage emerging technology effectively on their path to business and digital transformation, brands and enterprises must continually assess the technology landscape to separate vaporware from the truly emerging techs, while also evaluating the impact of new technologies on the organization’s technical debt and legacy operations and existing tech stack. Forrester can provide best practices and frameworks for building an emerging technology business case and getting the most from the emerging technologies you deploy. Read our insights to learn how to evaluate, implement, and drive business value with new and emerging technology.
Insights
Blog
You’re Overlooking The Key To Customer Service Automation: Tacit Knowledge
Learn the changes that your customer service organization needs to make in order to capture tacit knowledge and begin putting it to work through AI models.
Blog
DeepSeek Unleashes Smaller-Footprint Models That Can Transform AIOps From Cloud To Edge
Exciting developments such as DeepSeek’s R1 announcement are extending opportunities to run large language models on edge devices. These advancements could have profound implications for edge computing, particularly in the realms of AIOps and observability. By enabling real-time insights and faster automations at the edge, enterprises can enhance their operational posture, drive down costs, and improve operational efficiency and resilience.
Missed It? Watch The APAC Predictions Webinar Replay
Watch it now to explore the 2025 tech predictions impacting APAC tech leaders. Learn what this research means for tech and security strategies in the Asia Pacific region.
Podcast
A New Era For Crypto?
Cryptocurrency is in the spotlight as a crypto-friendly US administration takes office. What might the coming months bring in terms of regulation? And how might uses of cryptoassets evolve? This week on What It Means, Vice President and Principal Analyst Martha Bennett and Principal Analyst Peter Wannemacher discuss the different types of cryptoassets, the state of regulation, and potential applications and risks.
Blog
2025: The Digital Banking Landscape Is Poised For Another Transformative Year
Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.
Blog
It’s 2025: Is NVIDIA’s Cosmos The Missing Piece For Widespread Robot Adoption?
The question has been the subject of debate here at Forrester. Here, we break down the impacts of the announcement.
Blog
Google’s Willow Chip: Quantum Leap Or Quantum Hype?
Google recently introduced its new quantum processor Willow to some confusion. Read this blog to learn about Willow's most significant advancements and what three steps tech leaders should take in response.
Blog
What We Saw At AWS re:Invent 2024
AWS may have been caught off guard by the sudden rise of generative AI, but now it’s coming for the competition from every possible angle. Get our key takeaways from AWS re:Invent 2024.
Podcast
Get Your AI Aligned
The big challenge with AI for business is risk. How can an organization minimize the risk while maximizing the benefit of AI? In this episode, Vice President and Principal Analyst Brandon Purcell proposes a solution to this challenge — AI alignment — and outlines how an “align by design” approach can help.
Blog
AppGen Is An Existential Threat To The Enterprise App Business
AI-powered enterprises will “build” software instead of “buy” it — and many applications in enterprise portfolios will consolidate onto low-code AppGen platforms.
Podcast
When Will AI Change Our World?
With so much investment and attention, there’s growing impatience around AI. In this episode, VP of Emerging Technology and Principal Analyst Brian Hopkins and VP and Principal Analyst Ted Schadler take a longer view and discuss how AI will change the world in the next 20 years.
Blog
Navigating The Convergence Of Edge Computing, IoT, And OT With AIOps
By providing contextualization within the larger IT estate, AIOps ensures seamless performance, enhanced security, and operational efficiency. Learn more in the final blog in this series.
Blog
Embracing AIOps: Revolutionizing DevOps And Agile Methodologies
Learn how AIOps can significantly enhance the efficiency, speed, and reliability of software development and deployment processes.
Missed Our Tech & Security Predictions Webinar?
Watch the replay to catch up! Dive into the top 2025 predictions and discover their impact on your tech and security strategies — with exclusive insights from the analysts who conducted the research.
Blog
Transforming Enterprise Networks With AIOps: A New Era Of Intelligent Connectivity
Learn how AIOps provides real-time contextualization and insights across the IT estate, ensuring that network infrastructure operates at peak efficiency in serving business needs.
Blog
The Language Of High-Performance IT For The Public Sector And Government
One of the core principles of high-performance IT is alignment. But what we are aligning to differs greatly between the public and private sectors. It’s also important to recognize the cultural and linguistic differences between the private and public sectors. Aligning language in this way helps ensure that everyone is on the same page, which can significantly improve communication, reduce misunderstandings, and lead to more effective initiatives.
Blog
From Emerging Tech To AI: My New Forrester Mission
New research within the Data, AI & Analytics service at Forrester will focus on the transformative impact of artificial intelligence. Get a preview of an upcoming report on AI investment strategies, aimed at helping organizations navigate the complexities of AI to drive real, measurable value.
Blog
The State Of AI Agents: Lots Of Potential … And Confusion
AI agents are getting a lot of buzz. They featured in Forrester’s top 10 emerging technologies for 2024, bagged the keynote spot at Salesforce’s conference, and have allegedly triggered an arms race between OpenAI and big tech companies. What, exactly, are AI agents? Forrester defines AI agents as: General AI systems trained to act invisibly […]
Blog
Avoiding Digital Imperialism In The Age Of AI
As AI becomes a key driver of economic growth, it presents both opportunities and challenges. To ensure AI benefits society, employees, customers, and organizations, it’s crucial to prevent a scenario where the concentration of power in the tech sector leads to a new form of digital dominance.
Blog
Generative AI: Transformative Technology Or Big Disappointment?
Where are we with generative AI today and what can we learn from some of the experiences out there today? Find out in this preview of a session at our upcoming Technology & Innovation Summit EMEA.
Blog
OpenAI’s o1: More Than Meets The Eye
The new model is a significant step forward and a preview of what's to come. Learn about the three key innovations that power OpenAI's o1.
Blog
Manage Tech Debt Urgently To Prevent Tech Bankruptcy
The longer tech debt remains unresolved, the more resources are required to fix it. Learn how it can impact the delivery of new projects and weaken operational resilience in this preview of a new report.
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