employee experience

A great employee experience enables employees to focus on their most important work. Disruption has become the new norm, and empowering employees to grow and change is crucial for firms looking to be the disruptor, not the disrupted.

Insights

Blog

European Businesses Must Redouble Their Recovery Efforts For 2021

Dan Bieler 9 hours ago
European businesses must start preparing for a post-pandemic world. They need to target emerging business growth opportunities, devise a policy for hybrid remote and office working, and plan a way to return to business travel. Boosting employee experiences and employee engagement plays a central role for these endeavors.
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Blog

Dell Divests VMware: Investors Cheer While Customers Yawn

Glenn O'Donnell 19 hours ago
When Dell Technologies completed its acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware. More precisely, it gained 80% of VMware, making the software dynamo a mostly autonomous company in the Dell Technologies family of companies. Dell Technologies just announced the expected spinoff of that 80% ownership, making VMware a fully […]
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CX North America

A more connected experience is possible. Learn more at Forrester’s must-attend event for CX practitioners.

Podcast

What’s The Role Of Vaccine Passports In The Return To Work?

What It Means April 8, 2021
As many businesses prepare to return to in-person working, they are exploring the use of vaccine passports. Learn the benefits and risks of this strategy from Principal Analyst Heidi Shey and VP and Research Director Daniel Hong.
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Blog

The Path To Automation In Europe And Its Impact On The Future Of Work

Dan Bieler March 26, 2021
This report provides tech and business leaders in Europe with a checklist to avoid making the biggest mistakes and develop a solid framework for automation projects.
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Blog

Security Recommendations 2021: Taking Stock For The Long Term

Sean Ryan March 23, 2021
After a tumultuous period of reactive steps, now is the right time for security and risk pros to get their long-term plans back on track.
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Blog

Microsoft Viva Disrupts Today’s EX Operating System

David Johnson March 22, 2021
In February, Microsoft announced Viva, its platform for employee experience (EX). We believe the solution will significantly shape the EX technology landscape as the EX operating system. Microsoft is making progress toward several important aspects of EX with this announcement, but most importantly: Bring together non-survey and survey-based sources of data about EX. This will […]
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Blog

How To Calculate The Benefits Of An Employee Mental Health Program

Arielle Trzcinski March 17, 2021
(Paul-Julien Giraud contributed to this blog.) Mental health was already a critical element of an effective employee experience (EX) program before the pandemic, but today, it’s paramount, as new stresses have emerged and employees brace for even more change in coming months. Sadly, many employers still miss the mark on this investment. And it is […]
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Connected Experiences. Inform. Integrate. Grow.

A more connected experience is possible. Learn more at CX North America, Forrester’s must-attend event for CX practitioners.

Blog

How To Accelerate A Cultural Employee Experience Shift In Europe

Thomas Husson March 4, 2021
The COVID-19 pandemic has proven that the correlation between employee experience, customer experience, and overall business results is stronger than ever. Find out why.
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Blog

The Future Of Work Requires Changes To Management Culture

Dan Bieler March 2, 2021
An innovative management culture provides a strong purpose, creates diverse and cross-functional teams, focuses on the customer as the centre of business activity, and embraces transparent communication with the organisation.
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Blog

Automation Will Reshape Australia’s Job Market For Decades To Come

Sam Higgins February 22, 2021
Seven years ago, you could have been forgiven for thinking that every second person you knew would be unemployed in just over a decade. Headlines at the time were sensational and alarmist after Oxford academics Carl Benedikt Frey and Michael Osborne estimated that 47% of American jobs were at high risk of automation. While we […]
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Blog

On International Data Privacy Day, Celebrate Your Employees’ Privacy

Enza Iannopollo January 28, 2021
In their haste to manage the pandemic's impact, many employers deprioritized their data protection responsibilities. Now is the time to renew the focus on employee privacy and confidentiality.
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Podcast

The Shift From Remote Work To Anywhere Work

What It Means January 28, 2021
As they emerge from the pandemic, organizations are making decisions on remote-work strategies. In this episode of What It Means, VPs J. P. Gownder and James McQuivey discuss the anywhere-work strategy as a solution.
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Predictions 2021: EX Leader Webinar

A bold new path for EX was forged in the fires of 2020. Meet the workplace of the future.

Blog

It’s Time To Crack The B2B Sales Gender Diversity Code

Mary Shea January 26, 2021
Women hold just 12% of top B2B sales positions — though the evidence shows greater profitability and performance when women are represented at the highest levels. Recent research by Forrester analysts outlines what needs to change.
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Webinar

Predictions 2021 For EX Leaders

Discover the critical trends that will matter to EX leaders in 2021.
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Blog

COVID-19 Offers The Opportunity To Redesign The Physical Office

Dan Bieler January 14, 2021
In the wake of COVID-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.
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Blog

Call For Participation: Forrester’s 2021 ECM Panel Survey Is Now Open!

Cheryl McKinnon December 29, 2020
Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations. If you are a practitioner in the private or public sector and you are involved in enterprise content management programs […]
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Blog

Do You Have A Future Fit Learning Culture?

Katy Tynan December 15, 2020
Change is the new normal. From global pandemics to disruptive innovation and beyond, every organization is in a constant state of reinvention, and static learning models aren’t keeping up. The old model of learning and then earning has been disrupted, leaving businesses holding the bag on continuous upskilling as higher education struggles to reinvent itself. […]
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Predictions 2021 Hub

Explore our blog posts, videos, guides, and other resources to understand the dynamics that will shape 2021.

Blog

Predictions 2021: Remote Work, Automation, And HR Tech Will Flourish

David Johnson October 29, 2020
Employee experience in 2021 will be defined by long-term remote work and crisis management. Success will depend on the strength of an organization's employee experience strategy and technology investments. Learn more.
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Video

The Business Impact Of VDI

Mbenoye Diagne October 29, 2020

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Blog

Close The Gap Between Brand, Customer, And Employee Experiences

Thomas Husson October 29, 2020
Customer experience (CX) has become the number one business priority for marketers. The percentage of European B2C marketers considering improving CX as their company’s top business priority has jumped from 26% in 2019 to 46% in 2020. CMOs are fully aware of the importance of customer data to personalize experiences. The employee data tsunami is […]
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