financial services
Insights
VIDEO
T-Mobile MONEY’s Checking Account: Game Changer?
On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI. And this isn’t T-mobile’s first foray into banking either. So should banks be worried? Watch below to learn more.
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How To Onboard Startups
Large corporates and startups seems like a match made in heaven. The former have the customer base, budget, and scale that the latter crave. And startups bring speed and agility and can help enterprises experiment with emerging technologies and business models. There’s even a whole industry of matchmakers — platforms and accelerators that aim to […]
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The Invisible Valuable
The Future Of Payments
The shift to autonomous payments promises to be disruptive.
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New Tech Spotlight: A Growing Crop Of RegTech Startups Vie For Unicorn Status
[This post was coauthored by my colleague, Christian Austin.] Of the 16 technology markets Forrester monitors for VC funding trends, the $2.1B raised by regulatory technology (RegTech) ranked 14th in 2018. As such, you’d be forgiven for overlooking a category that doesn’t evoke many buzzwords, hasn’t raised the splashy capital of several other markets, and […]
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A New Era, A New Digital Japan?
A New Era, A New Digital Japan? On May 1, Japan will get a new emperor, and a new era — Reiwa — will begin. The transition is largely symbolic, as the emperor’s role is ceremonial, but the coming of the Reiwa era also marks the end of the Heisei era, sometimes known as “the […]
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Australian Financial Services Firms Must Step Up And Fix Home Lending
With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers.
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Biometrics, Digital Decisioning, And APIs: These Are The Droids Investment Firms Are Looking For!
Wealth management firms are leveraging emerging tech to create differentiated, valuable investor experiences. Read how.
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Apple’s Partnership With Goldman Sachs Will Drive Seismic Shifts In The Banking Industry
Apple and Goldman Sachs are partnering to deliver a new credit card. The industry seems to be quick to dismiss the partnership . . . but there’s an awful lot more at stake here than credit card rewards.
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“Alexa, Did Any Of My Clients Add Cash Last Week?”
Thanks to emerging technologies, financial advisors can connect with clients with greater frequency and efficiency. We list three technology classes that are enhancing the industry.
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FinovateEurope 2019: Top Three Themes
The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019. (Apologies for the plane landing at the end. I’m reporting directly from the venue at Tobacco Dock in East London, close to the City Airport, which has its hazards . […]
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Pragmatism Rules FinovateEurope 2019
FinovateEurope is back in full swing, so we wanted to share our impressions of Day 1. Here are Benjamin’s thoughts: And some further reflections by Aurélie and myself.
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How Digital And CX Teams Collaborate To Deliver On Brand Promise
Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX). You’re also likely embracing digital technologies to enable a more customer-driven, agile operating model. The question is: Are these initiatives aligned? In other words, are you confident in your firm’s ability to […]
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Forrester’s Global Financial Services Architecture Online Survey
We’ve Kicked Off Some New Research, And We Need Your Help. An important part of Forrester’s research process is gathering input from financial services companies so that we can advise our clients on the latest trends in the market. We’re currently fielding a survey for vendors, end users, and experts that will provide the key […]
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Competition Heats Up In Banking Transformation Services
After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds Banking Group, then with a similar partnership with the digital bank Atom. And today we’ve learned about another partnership, this time with IBM. We […]
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Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency
In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health. Growing economies, rising interest rates, and increased trading activity have delivered strong earnings […]
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‘Tis The Season – Your Customers Might Need A Little Nudge
On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November . . . ”). As days get shorter, Bonfire Night is also a friendly reminder that it’s that wonderful time of the year (again) when we […]
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Can Robots Grow Up To Be More Human?
Context And Timing Is Critical For Robots And Humans To Work Well Together
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PODCAST
The Future Of Payments
Analysts Brendan Miller and Jacob Morgan dive into the future of payments. In their next evolution, transactions will melt into the background to create a seamless customer experience.
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WEBINAR
Lackluster CX Poses Financial Risk For Banking Institutions
Understand why customer loyalty is eroding across industries and how banks must create human connections that matter before churn rises higher.
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Money For Nothin’ And Stocks For Free
JPMorgan enters the retail investing price war.
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Profiling Insurtech: Q&A With David Vanek, CEO Of Anorak
“Insurance is sold, not bought.” This industrywide perception has gone unchallenged for decades, reaffirming agent- and advisor-based distribution models. But now a plethora of insurtech startups such as Brolly in the UK, Gabi in the US, and PolicyPal in Singapore aim to help customers find suitable cover. A newcomer among the firms digitalizing insurance distribution […]
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