infrastructure & operations

Infrastructure & operations are the foundation on which business success is built. Read insights on keeping infrastructure & operations working efficiently and implementing the latest technologies.

Insights

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Five Vendors Lead In Our Second Forrester Wave™ Evaluation On Unified Endpoint Management

Andrew Hewitt November 11, 2019
Today, we released our updated “The Forrester Wave™: Unified Endpoint Management, Q4 2019.” This is the second year we’ve published our unified endpoint management (UEM) Wave (you can find last year’s report here), and this year, we looked at the top 13 vendors in the market today and evaluated them across 23 criteria. Organizations looking […]
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“Why Can’t This Stupid Chatbot Do What I Want?”

Charles Betz October 2, 2019
For all their promise, chatbots are still decidedly imperfect. With good reason: The processes underlying their functioning are numerous and complex. But, there's hope.
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Collaborate To Tackle Your Challenges

Learn and co-create with a council of your peers.

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VMware Welcomes Estranged Sibling Pivotal Back Home

Dave Bartoletti August 23, 2019
On August 22, 2019, VMware announced that it will acquire sister company Pivotal Software, vendor of a widely used cloud development platform, Pivotal Cloud Foundry. The transaction is a reacquisition of software development assets that VMware spun out into a separate company in 2013 after struggling to integrate them into its primary data center management […]
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Why Chatbots Can’t Read Your Mind

Charles Betz August 21, 2019
Chatbots rely on natural language processing (NLP) to understand you. Before they can process a language, they must learn it. Read more.
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Product Teams For Infrastructure And Operations

Charles Betz August 21, 2019
I believe the integrated product team is the most important economic unit of the 21st century. Can the old I&O dog learn these new product team tricks?
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Infrastructure Automation Platforms: Coopetition At Its Fiercest

Chris Gardner August 7, 2019
Why Infrastructure Automation? I used to kid around with my research director, Glenn O’Donnell, that my previous Forrester Wave™ evaluation on configuration management was the “Wave no vendor wanted to be in.” The term, while valid, is old. Further, configuration management is one part of a larger infrastructure automation story. This led to an interesting […]
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Gear Up Pragmatically For 5G

Abhijit Sunil July 29, 2019
  5G Presents Immense Innovation Potential 5G promises to usher in not just new use cases in every industry but also new business models. Some of the most relevant use cases across industries, such as those enabled by AR/VR and massive IoT, fit right into improving customer experience and digital transformation. As a change agent, […]
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The Realities Of Rural 5G Deployment In The US

Glenn O'Donnell May 28, 2019
Early last week, Ajit Pai, the chairman of the US Federal Communications Commission (FCC), announced his approval of the merger of T-Mobile and Sprint. This will result in a third megacarrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […]
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Who Moved The Communications Services Sector?

Abhijit Sunil May 14, 2019
Success in the communications services sector is indeed a capricious piece of cheese. As new technologies mature, the distinction between technology, media, and telecommunications industries blur. Navigating this space to sustain growth and competitive edge is no easy task for the CxO.
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Eating Our Own Zero Trust Dog Food

Chase Cunningham February 1, 2019
It is high time for Forrester to demonstrate Zero Trust in a practical application scenario, our upcoming virtual reference architecture project aims to do just that.
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IBM Goes All In On Cloud And Sends Collaboration And Experience Products To HCL

Allen Bonde December 10, 2018
IBM’s journey to rebalance its enterprise software portfolio around areas such as AI, hybrid cloud, and supply chain shifted into high gear with an agreement to sell a group of its collaboration and experience products to HCL Technologies for $1.8 billion, as announced on December 6. The products involved in the deal are: Notes, Domino, and Connections for collaboration, Appscan and BigFix in the security arena, plus several […]
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“That’s Not My Job”: I&O’s Role Shift When It Comes To Security

Chris Gardner June 25, 2018
In the halcyon days of my sysadmin youth, my team was asked to perform entitlement reviews on sensitive systems. When we were asked to determine who should have access to what, my director responded in a way I would never forget: “That’s not my job.” It sounds snarky, but he was correct. It wasn’t our […]
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"That’s Not My Job": I&O’s Role Shift When It Comes To Security

Chris Gardner June 25, 2018
In the halcyon days of my sysadmin youth, my team was asked to perform entitlement reviews on sensitive systems. When we were asked to determine who should have access to what, my director responded in a way I would never forget: “That’s not my job.” It sounds snarky, but he was correct. It wasn’t our […]
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Forty-Six Percent Of Google’s SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018
When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]
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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018
When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]
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Russia’s Latest Cyberattack Sheds Light On Infrastructure Vulnerabilities

What It Means March 29, 2018
Forrester Principal Analyst Chase Cunningham describes how Russia’s cyberattack on US infrastructure sends a critical message to firms: Prioritize security or expect risk around business continuity, brand trust, and more.
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Four Vendors Lead in The Forrester Wave: Enterprise Mobility Management, Q4 2017

David Johnson December 21, 2017
Our recently released Forrester Wave: Enterprise Mobility Management, Q4 2017 uses 26 criteria to evaluate the top 13 mobility management solutions on the market today. Unlike in year’s past, this year’s analysis reveals that a unified approach to device and app management is now feasible. Organizations looking to improve employee experience and simplify management can […]
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Continuous Delivery: Moving Fast With Today’s Market

What It Means December 7, 2017
Forrester Principal Analyst Robert Stroud discusses how continuous delivery enables companies to keep pace with today’s fast-moving market.
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Executives Overestimate DevOps Maturity

Robert Stroud November 18, 2017
2017 is the year of DevOps! The team here at Forrester is seeing this momentum grow every day with increased inquiries, solution proliferation and a growing number of calls from executives on scaling from DevOps pilots to the enterprise. Enterprises are accelerating to deliver on the promise of Digital Transformation – they have no choice. […]
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2018: The Year Of Enterprise DevOps

Robert Stroud October 17, 2017
Earlier in the year, we declared 2017 to be the year of DevOps and I am pleased to say, “We were right!” With our data confirming that 50% of organizations are implementing DevOps, DevOps has reached “Escape Velocity.” The questions and discussions with clients have shifted from “What is DevOps?” to “How do I implement […]
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