infrastructure & operations

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"That’s Not My Job": I&O’s Role Shift When It Comes To Security

Chris Gardner June 25, 2018

In the halcyon days of my sysadmin youth, my team was asked to perform entitlement reviews on sensitive systems. When we were asked to determine who should have access to what, my director responded in a way I would never forget: “That’s not my job.” It sounds snarky, but he was correct. It wasn’t our […]

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"That’s Not My Job": I&O’s Role Shift When It Comes To Security

Chris Gardner June 25, 2018

In the halcyon days of my sysadmin youth, my team was asked to perform entitlement reviews on sensitive systems. When we were asked to determine who should have access to what, my director responded in a way I would never forget: “That’s not my job.” It sounds snarky, but he was correct. It wasn’t our […]

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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018

When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]

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Forty-Six Percent Of Google's SRE Principles Apply Directly To Your Enterprise — What About The Rest?

Chris Gardner May 16, 2018

When Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. “Should I do this in my enterprise IT shop?” “I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […]

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Four Vendors Lead in The Forrester Wave: Enterprise Mobility Management, Q4 2017

David Johnson December 21, 2017

Our recently released Forrester Wave: Enterprise Mobility Management, Q4 2017 uses 26 criteria to evaluate the top 13 mobility management solutions on the market today. Unlike in year’s past, this year’s analysis reveals that a unified approach to device and app management is now feasible. Organizations looking to improve employee experience and simplify management can […]

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Executives Overestimate DevOps Maturity

Robert Stroud November 18, 2017

2017 is the year of DevOps! The team here at Forrester is seeing this momentum grow every day with increased inquiries, solution proliferation and a growing number of calls from executives on scaling from DevOps pilots to the enterprise. Enterprises are accelerating to deliver on the promise of Digital Transformation – they have no choice. […]

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2018: The Year Of Enterprise DevOps

Robert Stroud October 17, 2017

Earlier in the year, we declared 2017 to be the year of DevOps and I am pleased to say, “We were right!” With our data confirming that 50% of organizations are implementing DevOps, DevOps has reached “Escape Velocity.” The questions and discussions with clients have shifted from “What is DevOps?” to “How do I implement […]

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Basic Infrastructure Automation is a No-Brainer - Why Aren’t You Doing It?

Chris Gardner October 14, 2017

Everyone knows they need to automate. That is not a thought-provoking statement. In fact, when we ask infrastructure decision leaders their top priorities, automation shows up at #3, just behind consolidation and implementing operations analytics. However, when we dig deeper with clients, we find hesitation. I would break their concerns into three broad camps: Some […]

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We Are Defining KPIs For DevOps And Need Your Help!

Eveline Oehrlich September 25, 2017

As the importance of DevOps grows in modern enterprises, Forrester seeks to define clear metrics and benchmarks for successful DevOps. I&O is responsible for the continuous deployment of software and services.  This means they own the final step before end-users or customers “use” what was developed.  We believe that there are three pillars of KPI’s […]

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Hybrid By Design Versus Hybrid By Accident

Chris Gardner September 24, 2017

As a veteran of enterprise IT, there’s a difference between “hybrid by design” and “hybrid by accident.” Let’s be frank: you are probably doing hybrid by accident – just about everybody is. Hybrid by accident is: Integrating public cloud with on-premises tech without standardizing on a common infrastructure-as-code practice Shadow IT cloud “experiments” that suddenly […]

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Continuous Delivery And Release Automation - Critical To DevOps Success

Robert Stroud September 12, 2017

I am seeing more and more inquiries focused on driving business transformation where the transformation depends on software and business technology.  ING is a model for digital transformation, and Ralph Hamers, CEO, has publicly reinforced the bank’s transformation. Hamers stated “We have to recognize that technology is what Banks do”[i]. Every business today must focus […]

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Enterprise Service Management Drives Engagement

Charles Betz August 2, 2017

Enterprises deliver services poorly, especially to themselves. From onboarding employees to approving contracts, when you need someone else’s help, the results are often dismal. “Send an email to our shared Inbox so we can ignore it” is too often the default. This won’t work in the Age of the Customer. Your employees are full participants in […]

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Progress At The White House: A TBM In Every Pot

Eveline Oehrlich July 25, 2017

I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]

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Defining Operations

Charles Betz July 13, 2017

So, my formal area of coverage at Forrester is “digital operations.” But what does this mean? We think of “operations” in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Or we think of the stereotypical shop floor assembly line. Business schools offer degrees in operations, and businesses hire Chief […]

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Rumors Of VMware's Demise Are Greatly Exaggerated

Chris Gardner July 12, 2017

With apologies for paraphrasing Mr. Twain, pundits have sounded VMware’s death knell for years. Whether it be the continuous pressure of public cloud offerings, potentially losing the management tools game, or tech professionals evolving past their current offerings, the company faces some very real, critical threats. Even so, VMware continues to succeed. In its most […]

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DevOps: From Unicorns To Mainstream

Robert Stroud July 9, 2017

Every day I hear more about the pressure I&O organizations are under to accelerate the delivery of applications and services and the pressure it is placing on the existing resources.  As organizations transition, DevOps, formally the purview of unicorns, is now transitioning to mainstream.  DevOps, which started as a grassroots approach by development organizations who […]

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We Don't Need Jedis

Chase Cunningham July 7, 2017

Like every other movie buff, geek, or nerd on the planet I am a Star Wars fan.  I think it’s a stellar series (minus the whole Jar Jar Binks thing, anything with that guy in it could be used as an alternative to waterboarding) that has spun a tale for the ages across the better […]

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The Future Of Operations: A Developer

Robert Stroud July 6, 2017

Infrastructure is increasingly software-based with rapid container growth, composable infrastructure[i], and of course the consumption of cloud.  Additionally, as the velocity of change increases – and will continue to increase – the premise that we can continue to manage these systems with our traditional methods is no longer true. The management of your estate mandates […]

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It Is Impossible To Manage Infrastructure Manually

Chris Gardner June 30, 2017

On a near-daily basis, I get questions from infrastructure professionals about how best to rearchitect, optimize, and reorganize around infrastructure as code. No matter what stage they are on the journey, they quickly come to the same realization: It is impossible to do without significant automation. There are many products in this space, each with […]

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Automation Technologies, Robotics, And Artificial Intelligence In The Workforce

J.P. Gownder June 26, 2017

Last week, McDonald's shares hit an all-time high, bouyed by Wall Street's expectations that investments in automation technologies will drive business value: As part of its "Experience of the Future" initiative, McDonald's announced plans to roll out digital ordering kiosks that will replace cashiers in 2,500 of its locations. The company will also extend its […]

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