infrastructure & operations

Infrastructure & operations are the foundation on which business success is built. Read insights on keeping infrastructure & operations working efficiently and implementing the latest technologies.

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July And August 2021 Research Recap — Cloud And Tech Operations

Lauren Nelson 6 days ago
Greetings, everyone! Each month, the infrastructure and operations (I&O) team writes incredible research. As a research director, I get to not only see the final outcome but also all of the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls […]
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Sustainability In Tech: What Do Clients Want To Know?

Abhijit Sunil August 28, 2021
Technology firms will continue to play a major role in climate change. Learn how new sustainability goals are affecting RFPs and RFIs in the tech sector.
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Technology & Innovation APAC, October 19–20, 2021

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Stop Firefighting — Learn From Firefighters How To Deal With Crises

Phil Brunkard August 24, 2021
The Firefighting Dichotomy When problems or crises arise in a business context, we often hear leaders refer to how busy their teams are firefighting. This paints a picture of chaos in the workplace, with overworked and stressed-out teams running from problem to problem, not addressing an issue before they are interrupted by the next predicament. […]
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Prevent A Loss, Save A Tree

David Hoffman August 16, 2021
Hard to believe we’re almost three quarters through 2021. Now seems as good a time as any to draw your attention to one of last year’s predictions on insurance. I really like our prediction that connected devices will drive a 50% increase in the usage-based insurance market. Why? Not because the odds of it happening […]
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China Is Leading Global 5G Innovation

Guannan Lu August 12, 2021
Forrester believes that 2021 is the year that China becomes the epicenter of 5G innovations globally. Learn three reasons why in this blog post.
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Hewlett Packard Enterprise Acquires Zerto, Seeks To Beat IBM At Being IBM, And Dell At Everything

Brent Ellis July 1, 2021
On July 1, Hewlett Packard Enterprise (HPE) acquired Zerto for $374 million. Adding Zerto to its product portfolio increases the capabilities of HPE’s GreenLake IT-as-a-service (ITaaS) platform by adding best-of-breed, low-latency copy data management and continuous data protection functionality. Many existing managed service providers (MSPs) already bundle Zerto as their data mover for disaster recovery […]
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Forr The Planet: Sustainability Interview Series — Cisco

Abhijit Sunil June 30, 2021
The telecommunications sector is at a crucial juncture in its sustainability story. Many organizations are finding their ground in setting the right targets, penetrating the supply chain, and addressing their customers’ questions on sustainability. We spoke with R. Scott Herren, Cisco’s executive vice president and chief financial officer, and Francine (Fran) Katsoudas, executive vice president […]
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Forrester’s List Of Ransomware Resources

Jeff Pollard June 24, 2021
With ransomware continuing as a high-impact problem (with seemingly no end in sight), we’ve put together some useful ransomware resources for security practitioners. Security and risk (S&R) pros can use these resources to help prevent, protect, detect, and respond to ransomware outbreaks. The links below are a mixture of Forrester’s own research and third-party links. […]
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Feature Management Is Hot — Feature Experimentation Is Just Warming Up

Christopher Condo June 15, 2021
Feature management and experimentation tools assist agile-plus-DevOps teams in achieving progressive delivery. Read more about our recent evaluation of these tools.
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5G Will Become A Key Enabler For Digital Transformation Of The Public Sector

Dan Bieler June 10, 2021
Technology transformation is a fundamental lever to change the workings of government. Government priorities, including higher citizen engagement, improved productivity, and stronger economic growth increasingly depend on digital technology.
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New TSA Cybersecurity Directive Signals That The Era Of Self-Regulation Is Over (If There Ever Was One)

Alla Valente June 2, 2021
On the heels of the Executive Order on Improving the Nation’s Cybersecurity signed by the President after a ransomware attack forced the shutdown of Colonial Pipeline, the Department of Homeland Security’s Transportation Security Administration (TSA), the agency responsible for overseeing pipeline security, on May 27, 2021, has announced its own Security Directive of new cybersecurity […]
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APEX Overcasts Dell Technologies World 2021

Naveen Chhabra May 11, 2021
Since its inception, Dell Technologies has had many achievements, of which it should be proud. Dell revolutionized the PC market, made its way into the enterprise data center business, and created the largest tech company of its time. However, the shifting technology industry is forcing Dell to adapt faster than ever, more than ever, and […]
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Reflecting On Dell Technologies World And The Shift Toward IT As A Service

Brent Ellis May 6, 2021
Dell is in the midst of announcing and defining its IT-as-a-service (ITaaS) platform, named APEX, at Dell Technologies World this week. This shift is a major shake-up to Dell’s business, with the company making organizationwide changes to move from a product-focused vendor to a client-outcomes-based partner. HPE has been on this journey since 2017 and […]
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The ROI of Sustainability: How Green Leads to Green

Abhijit Sunil April 22, 2021
Photo by Abhinav Sunil Why is measuring the impact of your efforts important? Because if you can measure it, you can improve it. Especially if what you measure has profound consequences equally for your business, your professional life, and your personal life. You need a clear strategy not only to measure it, but also to […]
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Future Fit Tech Leaders Must Make Sustainability A Top Priority

Phil Brunkard April 22, 2021
Earth Day 2021: A Small Change Makes A Big Difference Ahead of Earth Day 2021, I recently watched the excellent David Attenborough documentary “The Year Earth Changed.” The most encouraging message is that even a small change in our habits can make a big difference to our planet. Within the first weeks of lockdown, with […]
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The Global Chip Shortage Won’t Ease Soon

Glenn O'Donnell April 21, 2021
The world is suffering from a systemic shortage of chips. Worry not, your supply of Cool Ranch Doritos is just fine. The chips I’m talking about here are based on silicon, not potatoes or corn. Semiconductors power just about everything now. Your car is a small data center on wheels. When you do a Zoom […]
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Dell Divests VMware: Investors Cheer While Customers Yawn

Glenn O'Donnell April 15, 2021
When Dell Technologies completed its acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware. More precisely, it gained 80% of VMware, making the software dynamo a mostly autonomous company in the Dell Technologies family of companies. Dell Technologies just announced the expected spinoff of that 80% ownership, making VMware a fully […]
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Is Your IT Operating Model A Speed Bump In Waiting?

Gordon Barnett April 13, 2021
The pandemic taught technology leaders the value of being adaptive. Learn five key design principles to make your IT operating models more adaptive.
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Dapr: Service Mesh Done Right?

David Mooter March 15, 2021
With the recent announcement that Dapr has reached its first production-ready release, we finally see a viable response to Istio and perhaps the rest of the service mesh industry from Microsoft. If you’re not familiar, Dapr is a coding framework intended to solve the challenges of modern distributed applications. You may be asking, “But isn’t […]
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Reflections On 2020: Cloud Predictions Versus Reality

Tracy Woo March 1, 2021
This week, we published scores for our 2020 cloud predictions. This is an exercise we do every year to hold us — the prediction-makers — accountable to our predictions. We assess if our predictions came to pass and explicitly call out if we were vague, too aggressive, or just simply wrong. Although we pride ourselves […]
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