insurance industry trends

What will the insurance industry look like in ten years? Risk models and competitive assumptions are aging out. Insurtech, the sharing economy, and global warming are disruptive forces. Discover how insurance companies can embrace and thrive in change.

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Employee Mental Health Must Be Front And Center For Every Employer

Arielle Trzcinski October 9, 2020
Mental health has become the focus of the discussion when it comes to employee benefits. As an organization — whether you have remained open, are planning for “return to work” in an office setting, or will continue to keep your workforce remote indefinitely — you need an employee mental health strategy. To set the stage: […]
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Video

Three Business Scenarios Insurers Can Use To Navigate The COVID-19 Storm

Ellen Carney September 22, 2020

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Transforming The Insurance Industry

What will the insurance industry look and act like? What choices made in the near term will decide insurers' fate in the long term?

Video

Invest In The Right Technologies To Develop Your Financial Well-Being Program

Aurelie L'Hostis August 6, 2020

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Research Collection

Finserv Leaders Must Keep Sight Of The Big Picture In The Midst Of The Pandemic

David Hoffman August 5, 2020
As the COVID-19 pandemic shifts both geographically and in intensity, changes in consumers’ behaviors present financial services companies with new problems and new opportunities. The near-term impact will change the ways these companies interact with their customers, manage their employees, and respond to the market environment.
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Blog

Rethinking Sustainability In The Middle Of A Pandemic

Oliwia Berdak August 5, 2020
2020 has been a year of reckoning. Sustainability is now a business necessity, not just a differentiator. Finance and technology have important roles to play.
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Blog

The Effect Of COVID-19 On US Consumers’ Financial Well-Being

Peter Wannemacher May 18, 2020
Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation. To see how the pandemic was impacting consumer finances and behaviors, we surveyed 1,122 US online adults in April 10–15, 2020 and found that US consumers: Are already feeling the impact of […]
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Blog

Insurtech Funding Roundup, Q1 2020: Investors Reduce Risk As The COVID-19-Induced Downturn Settles In

Jeffery Williams April 29, 2020
Insurtech funding contracted last quarter amid economic uncertainty. As the pandemic and its aftereffects linger, the outlook remains unclear.
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Blog

5G In Financial Services

Dan Bieler April 20, 2020
5G will let financial services firms step up their offerings for customers. But it will also increase competition in the sector. Is your tech strategy up to the challenge?
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Blog

Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Arielle Trzcinski April 3, 2020
Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic. While some vendors initially offered temporary discounts or free services, many have discontinued these practices. From self-triage to virtual care, these services allow healthcare organizations (HCOs) to screen […]
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Blog

Three Sacred Myths Of The Hong Kong Digital Life Insurance Market

Meng Liu February 6, 2020
Hong Kong is one of the most sophisticated life insurance markets in the world, attracting thousands of customers from mainland China and many other places. In recent years, the emergence of digital-only insurers and tech giants has brought new elements to the fertile insurance landscape and challenges much old thinking. Let’s unveil three sacred myths […]
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Blog

China Pacific Insurance Transforms Claims Management With Computer Vision

Guannan Lu February 4, 2020
CPIC improves CX while saving up to $15 million by providing claims adjusters with an app that leverages computer vision.
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Blog

What Is The ROI Of Digital Transformation In Insurance?

Zhi Ying Barry January 22, 2020
In 2020, executives at insurance firms need to tie digital initiatives to revenue or risk seeing budgets slashed.
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Blog

Faster, Better Life Underwriting Underscores The Need For Smarter Tech

Ellen Carney November 21, 2019
Principal Analyst Ellen Carney highlights three key points insurers should consider when evaluating automated underwriting solutions providers. Read the blog and then check out the latest Wave report.
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Blog

Predictions 2020: Insurers Will Seek To Engage Customers With Their Impact Agenda

Oliwia Berdak November 5, 2019
In 2020, insurance companies will battle back against the market changes by focusing on three key areas. Read Forrester's predictions for the insurance industry here.
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Blog

InsureTech Connect 2019 Conference Reflections

Jeffery Williams October 2, 2019
Tech-assisted agency distribution, AI-driven CX, streamlined discovery and fraud detection... the insurance industry is on the cusp of dramatic transformation.
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Video

Financial Service Firms Need To Stop Thinking Like Retailers On Personalization

Alyson Clarke September 26, 2019
By thinking like retailers, banks are leaving money on the table.
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Blog

The Future Is Unwritten: Writing The Future Of The Insurance Agency

Jeffery Williams September 12, 2019
As digital technologies transform the insurance marketplace, how will the role of the agency evolve? Insurance professionals and solutions providers, learn how you can help shed light on where agencies are headed in a fast-changing landscape.
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Blog

How And What Insurance US Small Businesses Buy Is Changing

Ellen Carney September 10, 2019
Shifts in the labor market, changing technology, and other forces have led small companies to rethink their insurance priorities. Providers will need to adapt.
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Blog

Hot Or Hype? What Are The Insurance Tech Investments That Will Drive Business Value In 2020?

Ellen Carney September 10, 2019
Insurers are transforming their organizations with digital technologies. Drivers ranging from startup incubators and changing customer behavior to new risks and a potential recession are all influencing the tech investments from both carriers and agent/brokers. So just how likely is it that some of these big-buzz technologies will produce business value in 2020? Forrester is […]
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Video

Kicking Off Our New Research On Autonomous Finance: FORR/3 Video

Peter Wannemacher September 6, 2019
Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […]
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