Drive revenue with CX
Poor Websites Are Costing American And Canadian Life Insurers New Customers
It’s good times for Canadian and US life insurance companies. Job and some slight wage growth has spurred an increase in life insurance sales, both…
Insurance
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Financial services
How To Ride The Technology Wave (And Not Get Swept Away)
AI, blockchain, chatbot, digital identity, etc. — there’s enough emerging technology in financial services to fill a whole alphabet book. And it’s difficult not to…
March 29, 2018 | Oliwia Berdak
Drive revenue with CX
Privacy, security & risk
The Insurance Industry Is A Prime Target For AI Technologies And Solutions
In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies.
March 21, 2018 | Gordon Barnett
Differentiate with digital
Drive revenue with CX
Financial services
Fintech Has Grown Up
Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more…
March 12, 2018 | Oliwia Berdak
Differentiate with digital
Profiling Insurtech: Q&A with Niall Barton, CEO of Wrisk
Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory barriers. But this is changing. The past few…
February 1, 2018 | Oliwia Berdak
Customer-obsessed marketing
How State Farm Turned a Marketing Tagline into an Expression of Its Corporate Values
Happy 2018! I hope everyone enjoyed their holidays and had a chance to relax. As we get back to the swing of our regular routines,…
January 11, 2018 | Jim Nail
Differentiate with digital
Retail
How Should Insurers Unleash Their Digital Businesses? By Mastering The Digital Basics
Canadian and US insurers have a lot on their plates this year. They’re not just grappling with extreme weather, substantial underwriting losses from all those…
August 15, 2017 | Ellen Carney
Customer-obsessed marketing
Drive revenue with CX
The Case For Coverage Clarity: Why Health Insurance Providers Need To Make Things Clear
Have you ever thought about going to the doctor and questioned, even momentarily, “Hmm, I wonder if my insurance will cover this?” Or have you…
April 5, 2017 | Danielle Place
Build an insights-driven org
The Data Digest: Health Insurers Must Ensure Satisfaction
The US health insurance industry is in the midst of a tectonic shift. Since federal legislation mandated health coverage for all US citizens,…
July 30, 2015 | Anjali Lai
Build an insights-driven org
The Data Digest: The Multifaceted Journey To Purchasing Health Insurance
If you’ve been following our blog, you’ll know that the Data Insights team here at Forrester has been tracking the evolution of US…