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People Make All The Difference: Optimize Your Talent With The Right Processes And Technology

Claire Schooley June 27, 2013
As businesses work to differentiate their products or services, grow the bottom line, and expand globally, they need to think seriously about the important role that their employees play in helping the business achieve successful outcomes. Businesses must invest in processes and technology to recruit and onboard the best people, address performance gaps with key […]
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HR Wave On Talent Gets New Name

Claire Schooley April 13, 2013
Last month, I published an update to my 2011 Forrester Wave™ on talent management because the human resource management (HRM) market has experienced tremendous consolidation and many top-rated vendors have become part of other very large organizations. I defined “talent management” as encompassing performance, learning, succession planning, and career development. When I published my current […]
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Use Social Media To Drive More Learning

Claire Schooley January 1, 2013
My colleagues and I talk often about social collaboration and its tepid adoption. The fact is that it’s hard to get employees to use a tool unless they see a real use for it. This is certainly true in learning. Most of the learning management vendors have some kind of social offering. The uptake depends […]
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Lessons From A Photo Book

Claire Schooley December 31, 2012
For Christmas, my daughter Sarah gave me a book of photos of last summer’s family trip to Cape Cod. Each page was beautifully designed with descriptions of the events captured in the photos: the great lobster feast . . . the trip to Martha’s Vineyard . . . the day at Old Silver Beach playing […]
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SAP Plans To Acquire SuccessFactors: A Major Move In The Talent Management Field

Claire Schooley December 6, 2011
ERP vendors are showing strong interest in the HRM SaaS market. They are either attempting to build a solution (as Oracle is doing with Fusion) or looking to acquire HRM functionality (as SAP is about to do with SuccessFactors). Talent applications — including offerings like performance, succession, and learning — are not easy to build. […]
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Sales Coaching Strategy – Make Sure You Focus On Definitions

Forrester March 16, 2011
I was in South Africa this week, giving a keynote at a Forrester Sales Enablement event in Johannesburg. As I wrapped up the discussion of overcoming complexity and creating more of an adaptive sales enablement approach in sales organization, someone asked, "How important is the role of the sales manager in supporting the behavior change needed […]
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“Empowered” Supports Employee-Generated Content

Claire Schooley June 1, 2010
Forrester has a new book coming out soon entitled Empowered written by two Forrester analysts. Its focus is on the power of social technologies in the hands of the general public and what this means for businesses. Although the book concentrates on sales and marketing, the implications for learning are huge. Empowered challenges businesses to […]
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eLearning And Knowledge Acquisition Are Up In A Down Economy

Claire Schooley February 18, 2009
By Claire Schooley Daily, we hear about more layoffs and downsizing. Along with this comes scrutiny of all internal budgets including learning and development. Companies are not lopping off learning as drastically as in previous recessions. Companies know that skilled employees make their business successful. But, at the same time, some budget cuts are inevitable. […]
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Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver September 15, 2008
Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered […]
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Forrester’s Business & Technology Leadership Forum 2008

Forrester September 2, 2008
Forrester’s Business & Technology Leadership Forum 2008 is coming up soon — September 23-24 in Orlando, Fla. This event is designed to arm technology and business leaders with emerging organizational, process, and technology practices that balance chaos and control to drive new business value. We have a great speaker lineup this year, with keynotes from: […]
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Learning Simulations: Harvard Business Publishing Sets The Stage For Exploring Real Business Situations

Claire Schooley June 30, 2008
By Claire Schooley In the beginning of the year, Harvard Business Publishing launched a collection of online simulations as part of its curriculum that expose learners to real business situations and enforce essential corporate skills. Learning simulations are interactive models of real-life processes, events, or interactions that have distinctive learning outcomes. Users can manipulate variables […]
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Notes From Oracle OpenWorld

Forrester December 12, 2007
by Connie Moore, Colin Teubner, Rob Karel, Ken Poore, Rob Koplowitz, Stephen Powers, Barry Murphy and Claire Schooley. A few weeks ago, several Forrester analysts attended Oracle World. Now that we’ve gotten back and had a chance to think about what we’ve heard, we wanted to post this blog to share our thoughts with clients. […]
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Organizations Need Two Dramatically Different Kinds Of Learning

Claire Schooley April 25, 2007
by Claire Schooley. Organization’s learning leaders hear the words “informal learning” or “eLearning 2.0” and think, “Oh my, now we have to change the way we provide training!” Yes, you may want to make some changes but, more importantly, you need to look at existing learning within your organization and determine what is training and […]
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What’s All This Talk About Informal Learning?

Claire Schooley March 10, 2007
by Claire Schooley. After we leave formal education settings, 80% of our learning is of the informal kind; yet only 20% of corporate education dollars are spent on what is most important to us as employees.  Why are corporations spending 80% of their employee education dollars on that modest 20% of the learning we do? […]
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eLearning Can—and Should—Have Many Homes

Forrester February 13, 2007
by Claire Schooley. Making the decision of where to place elearning within a company’s organizational structure is often a challenge. Clients have asked me about this a lot in the past few months. Some may say, “Well, that’s easy, it belongs in HR,” Maybe, but not necessarily. I have seen eLearning find homes in five […]
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IBM Shifts eLearning Focus To Informal Learning

Erica Driver January 26, 2007
by Claire Schooley. Lotusphere was inspiring. The investment and effort that IBM Lotus has made in social computing with its announcement of Lotus Connections is visionary. Although learning is not a part of it in a formal way yet, it’s coming. I spent a number of hours in the Research Lab with researchers from all […]
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