Retail
AI In Retail? Nope — Start With Automation
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination…
robotic process automation (RPA)
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A Use Case For Business Intelligence Vs. Text Analytics Tools
I recently answered a client question regarding an application that could be based on either business intelligence (BI) or text analytics technology. Question: “We receive…
July 26, 2018 | Boris Evelson
Maximize value of tech
Robotics Quotient: How Humans Relate To Machines
As robotics revolutionize the workplace, how will humans find their place? Robotics quotient, someone’s ability to work effectively with robots, will soon be an essential…
July 19, 2018
Introducing The Forrester Automation Framework
It is impossible to overstate the impact automation has on digital transformation. Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks…
July 9, 2018 | Chris Gardner
Putting Emerging Technologies Like AI To Work
In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those…
April 30, 2018 | J.P. Gownder
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Looking Back To Look Ahead: The Best Of What It Means
What It Means cohosts Victor Milligan and Jennifer Isabella take a look back at the best and most impactful moments over the…
April 12, 2018
Build an insights-driven org
Maximize value of tech
Automation Technologies, AI, And Robotics Are Critical CIO Targets
We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and…
April 11, 2018 | J.P. Gownder
Drive revenue with CX
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Retail
#NRF2018’s Focus On Customer-Associate Engagement
Bossa Nova Shelf tracking at the Intel Retail Booth at #NRF2018 At the packed NRF Big Show #NRF2018 in New York last week, many…
January 22, 2018 | Ananda Chakravarty
Predictions
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Predictions 2018: Automation Will Alter The Global Workforce
Until now, automation has gotten a bad rap. In 2013, Oxford professors Carl Frey and Michael Osborne analyzed 702 occupations and declared 69 million US…
November 9, 2017 | Chris Gardner
Differentiate with digital
Applying Artificial Intelligence And Robotics To The Customer Journey
Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new automation opportunity in the age of the…