Introducing The Forrester Automation Framework

It is impossible to overstate the impact automation has on digital transformation. Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks…

July 9, 2018 | Chris Gardner

Putting Emerging Technologies Like AI To Work

In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those…

April 30, 2018 | J.P. Gownder

Build an insights-driven org

Maximize value of tech

Automation, AI, And Robotics Are Critical CIO Targets

We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and…

April 11, 2018 | J.P. Gownder

Drive revenue with CX

Differentiate with digital

Retail

#NRF2018’s Focus On Customer-Associate Engagement

Bossa Nova Shelf tracking at the Intel Retail Booth at #NRF2018 At the packed NRF Big Show #NRF2018 in New York last week, many…

January 22, 2018 | Ananda Chakravarty

Predictions

Differentiate with digital

Predictions 2018: Automation Will Alter The Global Workforce

Until now, automation has gotten a bad rap. In 2013, Oxford professors Carl Frey and Michael Osborne analyzed 702 occupations and declared 69 million US…

November 9, 2017 | Chris Gardner

Differentiate with digital

Applying Artificial Intelligence And Robotics To The Customer Journey

Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new automation opportunity in the age of the…

July 31, 2017 | J.P. Gownder

IBM Jumps Into RPA Market With Automation Anywhere — Perhaps A Turn To More Practical Challenges

IBM and Automation Anywhere  (AA’s) today announced a collaboration (note-not a formal partnership yet) to integrate (AA’s) Robotic Process Automation (RPA) platform, used to create software…

July 13, 2017 | Craig Le Clair