robotic process automation (RPA)
Robotic process automation (RPA) permits businesses to automate rote tasks and free up employees’ time for more complex work. Read our insights on when, where, and how to leverage RPA technologies in marketing, IT, CSR, and more.
Insights
Blog
Top AI Use Cases For Accounts Receivable Automation In 2025
The AI Transformation In Accounts Receivable In the dynamic world of finance, AI is transforming accounts receivable (AR) processes, driving efficiency and accuracy like never before. Our latest report, Top AI Use Cases For Accounts Receivable Automation In 2025, explores the groundbreaking ways AI is reshaping AR, from collection management to electronic invoice presentment. The […]
Blog
Top AI Use Cases For Accounts Payable Automation In 2025
Learn six key areas where AI is delivering significant value for accounts payable in this preview of a new report.
Blog
It’s 2025: Is NVIDIA’s Cosmos The Missing Piece For Widespread Robot Adoption?
The question has been the subject of debate here at Forrester. Here, we break down the impacts of the announcement.
Blog
Automation Builders, Beware! Don’t Repeat The RPA Mistakes With Agentic Automation
If robotic process automation bots are getting replaced by AI agents, will this lead to an unmanageable number of AI agents with overlapping functionalities? Get four tips to avoid this issue.
Blog
Will RPA Platforms Remain Relevant? AI Agents May Hold The Answer.
How will RPA platforms stay relevant in an era of generative AI? Get six ways and a detailed timeline of the of the progression of automation tools in this post.
Blog
What’s New For Accounts Payable Invoice Automation In 2024?
Finance and payment professionals can read this blog to learn three key trends in the accounts payable (AP) invoice automation market in 2024.
Blog
Predictions 2024: Automation Influenced By LLMs, Regulators, And Enterprise App Vendors
In 2024, firms will surge ahead with automation initiatives, fueled by new AI enthusiasm. Learn more in our 2024 automation predictions.
Blog
From “Text Analytics” To “Text And Document Mining And Analytics Platforms”
In the upcoming refresh our text analytics vendor landscape research, Forrester will be simplifying and renaming the market segments. Find out why in this post.
Blog
Determine Your Readiness For AI With The Robotics Quotient Maturity Assessment At T&I NA
Forrester’s Technology & Innovation North America Forum in Austin, Texas is just a few days away (September 10–12)! As a part of our activities at the in-person Hub during the T&I Forum, we want to invite all attendees to take our Robotics Quotient Maturity Assessment. What Is The Robotics Quotient Maturity Assessment? The Robotics Quotient (RQ) […]
Podcast
Will AI Reinvent Software Development?
Will TuringBots revolutionize the way software is developed? Or will they open developers up to new risks? Vice Presidents and Principal Analysts Diego Lo Giudice and Mike Gualtieri debate the pros and cons of AI for software development in this episode of What It Means.
Blog
Announcing Updates To The Forrester Wave™ Evaluations Covering Automation Services
We are announcing changes to our Forrester Wave™ evaluations focused on the automation services market to better represent the rise of automation fabrics and the changing role of systems integrators, consultancies, advisory firms, and specialist services vendors in this space.
Blog
European Predictions 2023: Automation & Robotics
Those European orgs with the mettle to adjust to 2023 realities while doubling down on automation will reap overwhelming competitive advantage. Find out more in our 2023 European automation predictions.
Blog
Oshkosh Receives Forrester’s First-Ever Technology Strategy Impact Award
Learn how industrial technology firm Oshkosh transformed its digital technology organization to become future fit and receive Forrester’s Technology Strategy Impact award.
Blog
Show Me That Emerging Technology Magic
Get three key takeaways about leveraging emerging technology in this Technology & Innovation event preview.
Blog
Random Acts Of Automation: 10 Pitfalls We Must Avoid
The trend toward automation is not new. The Industrial Revolution started it in the 19th century, but there has never been such rapid automation progress as today. All forms have accelerated, often without understanding their effect. Humans have become choke points in operations, points of disease and legal liability, and friction to smooth digital pathways, […]
Blog
2022 AIOps Now Tech Data Overview Sheds Light On Current Capabilities
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.
Blog
Robot Waiters Will Be Serving You Soon
I haven’t (yet) eaten her culinary delights, but Raymone Williams gave me a bit of her time to talk robots. She is the owner of the Tastee Spoon, a Caribbean (Jamaican) restaurant and food truck serving up original cuisine in Atlanta. If you’re busy and want to skip the rest of the blog, here’s the […]
Blog
Chief Automation Officers Are The Answer … But What Is The Question?
Much of the current discourse around the role is marked by nonspecificity of purpose. Our new research uncovers some of the key considerations.
Blog
Pega Grapples With The Outcome Of The Appian Lawsuit
On May 9th, 2022, a jury awarded Appian more than $2 billion for misappropriation of trade secrets by Pegasystems (Pega). On May 10th, Pega responded to the decision with this 8K filing to the SEC. The verdict, by any calculations, is huge. Since the verdict, multiple law firms announced legal actions on behalf of Pega […]
Blog
Is Your Organization Ready To Democratize Its Automation Strategy With Citizen Process Expertise?
Runaway Automation Undermines Digital Transformation Success Automation is everywhere: In Forrester’s Q2 2021 Global Digital Process Automation Survey, 76% of respondents indicated they were driving toward end-to-end automation for most business processes. While we share this enthusiasm for automation, we have seen too many companies automate processes before they understand them. Organizations can solve — […]
More posts